Eugene Williams Email and Phone Number

Provided desktop support including configuration of workstations, troubleshooting hardware and software issues, installation, updating and support of applications. Reported to the Director of Information Technology.Increased productivity by replacing manual processes with updated technology. Developed custom software solutions for various Accounting, Marketing and IT Department needs. Developed spreadsheets to replace manual work papers and designed Microsoft Access based applications utilizing Visual Basic.Analyzed user requests to identify trends and determine need for training or existence of potential software or hardware problems by logging support requests and status using Windows SharePoint Services.Assisted end users with Internet Protocol (IP) based phone system. Installed and configured software on workstations, initialized phones, provided desk-side training on use of features.Maintained application security for in-house and web-based applications. Established user accounts, assigned rights, removed accounts as needed.Functioned as liaison between users and software vendors to resolve software related accounting issues and ensure proper usage of software.Implemented new practice management system. Instrumental in evaluating systems offered through various vendors. Installed software, converted data, trained users and developed custom reports.Supported web-based document management system. Installed workstation plug-ins, configured scanner software and trained users.Established hardware and software inventory system utilizing asset tracking software that improved budgeting and facilitated informed decisions regarding equipment and software purchases.

Provided accounting and technology expertise to various employers on a contractual basis.Customized off-the-shelf software packages that improved overall efficiency by allowing for a single point of data entry and linking application databases to eliminate redundancy in data collection. Migrated existing accounting systems to more robust full featured accounting systems to eliminate manual processes and achieve greater productivity and efficiency in the accounting function.Developed stand alone custom databases to address specific organization software needs.Provided accounting expertise in accounts payable, bank reconciliations and general ledger analysis.

Provided end user support in a Novell network environment. Reported to Director of Information Technology.Migrated stand alone software applications to a Novell network environment.Installed and maintained applications. Configured workstations to access resources on the network.Educated and assisted users on the use of hardware and software to facilitate understanding and increase efficiency.Developed solutions for the healthcare accounting group which were used to prepare Medicaid and Medicare cost reports.