Global Growth Enablement- Leads cross-functional tool initiatives to drive growth efficiencies, agility, and cost savings for 10+ business units.- Participates in sprint activities using DevOps and Copado to communicate and track tool enhancement user stories.- Establishes stakeholder and technical SME collaborative plans to identify value-based requirements and risk mitigations.- Regularly presents to large growth organization groups to share change management and initiative update information.- Provides consultative technical growth knowledge solutions to automate and consolidate growth knowledge asset access.- Utilizes data visualization tools solution to increase growth knowledge asset sharing by 10%.- Employed automated notification solutions for sales knowledge coordinators to promote content validation practices.- Integrated sales SharePoint support into IT help desk procedures to decrease support case times by 10 hours weekly.- Established 3 global based knowledge repositories for 5K+ sales proposal-related content to meet in-country data requirements.- Automated SalesForce license requests using Microsoft Power Automate, SharePoint, and Forms to streamline request processing.

Joint Strike Fighter (JSF) Program IT Support- Provided program stakeholder, incident response, and cybersecurity support for a $48B US federal aerospace IT contract.- Delivered quarterly metric presentations to C-Suite officials to drive stakeholder alignment.- Assisted in contract strategy execution to enhance security and availability of JSF datacenter business systems.- Supervised end-to-end support with technical vendors, making sure tools fit contracts and standards.- Led Project Management Office to maintain framework and procedures to ensure on-time delivery of 10+ significant projects.- Maintained stakeholder engagement through project progress, deadlines and risks statuses via project dashboards and reports.- Facilitated 3 IT process improvement events; reduced incident response time by 30% and refined IT asset off-boarding process.- Managed Logistics team to assign workstation assets to US-based JSF employees and to keep track of 5K+ IT assets.

U.S. Air Force Air Operations Center (AOC) Support - Led a 40-person Air Operation Center team to execute data center hardware/software configurations and deployments.- Coordinated purchasing and transportation of hardware 6+ AOC datacenter virtualization projects, totaling $500K. - Applied stakeholder, risk, and execution project methodologies for 6+ US gov’t datacenter upgrade projects.- Managed key datacenter application deployments such as Active Directory, SQL, VMWare, and Microsoft core technologies.- Implemented US gov’t datacenter security standards; configurations allowed system verification of 600+ AOC user groups.- Awarded “Employee of the Quarter” in 2015 for leading document improvement event to reduce curation/review times by 50%.- Improved project team's ability to plan using MS Project vs. MS Excel spreadsheets; change saved more than $6k in staff hours.- Improved CM-related business procedures to increase AOC maintenance consistency using 20+ checklists.

IT Systems Administrator and R134 Tunnel Technician - Efficiently handled IT service requests from 300+ NASA employees; achieved 98% service effectiveness.- Processed 80+ IT hardware configuration management updates yearly using IBM Maximo Asset Tracking Tool - Utilized Dell KACE implement monthly desktop application updates to meet NASA’s US Federal security requirements.- Maintained a system 99% availability rate using datacenter monitoring tools; received excellent rating from NASA.- Ran 40+ presentations to support new NASA center-wide safety initiative; achieved 365 incident-free workday milestone.- Conducted 30+ tunnel operations missions, the Orion, Aries, and other aerospace-related models.

- Led inspection, disassembly and assembly of General Electric aircraft engines for our 8-hour night shift operation.- Efficiently maintained $500K aircraft support equipment account; received zero discrepancies for the 2002 audit inspection.- Attended Non-Commissioned Officer (NCO) Academy; six-week course in military leadership and professional communication.- Deployed to Saudi Arabia to support Operation Southwest Asia to perform 12-hour shift contractor security duties.- Chosen for early promotion to "E-3/Senior Airman"; received rank 6 months faster than usual fixed promotion date.- Recognized as “Honor Guard Member of the Quarter” in 2003 for achieving excellence among all other Honor Guard Members.