Eugene B. Batsuk, Pmp I Dtm I Acc (Icf) Email & Phone Number

• Serve as the primary point of contact for ServiceNow engagements, collaborating with clients to assess their evolving needs and business challenges and ensuring solutions align with their strategic goals.
• Leverage extensive knowledge of ServiceNow platform capabilities to optimize client investments, enhance operational efficiency, and ensure continuous improvement in system utilization.
• Manage cross-functional project teams, overseeing project planning, resource allocation, and execution to ensure successful delivery within scope, time, and budget.
• Develop and maintain comprehensive project documentation, including project charters, schedules, RAID logs, and Gantt charts, ensuring the tracking of all project deliverables and milestones.
• Drive vendor management activities, including overseeing vendor relationships, contract negotiations, and statements of work to ensure alignment with project goals and organizational standards.
• Lead project status meetings, ensuring alignment between stakeholders, managing agendas, and providing timely updates to executive leadership on project progress, risks, and resource needs.

• Provide Technology Leadership coaching to technology leaders and high-potential technology leaders across Nashville and globally, helping them develop critical leadership and strategic thinking skills.
• Coach senior technology executives on effective engagement management, project management, stakeholder engagement, and team collaboration, empowering them to drive organizational success and innovation.

New York, NY, US

• Partnered with the Infor team to build and launch the Best-In-Class Customer Service Management (CSM) system on the ServiceNow Platform to serve the Infor 1600 global Support Analysts who support over 250 Infor.
• Oversaw all development projects and all technical operational aspects for ServiceNow CSM and Knowledge Management implementation.
• Established cadence and facilitated all scrum events for a squad of 3 agile delivery teams – two vendors and Infor Internal team.
• Managed cross-functional project teams, vendor partnerships, and stakeholder engagements to ensure project success.
• Developed and executed project plans, conducted stakeholder impact analyses, and coordinated project activities.
• Oversaw vendor partner relationships and statements of work to ensure project deliverables met organizational standards.

New York City, New York, US

Worldwide, OO

London, England, GB

Nashville, TN, US

The Academies of Nashville - Business, Marketing and Technology Council MemberStratford STEM Magnet High School - Chair of NSST Academy Advisory Board

Bachelor Of Science, Business Management / Marketing

Distinguished Toastmaster (Dtm), Organizational Leadership And Public Speeking

Executive, Business, And Career Coaching