• Serve as the primary point of contact for ServiceNow engagements, collaborating with clients to assess their evolving needs and business challenges and ensuring solutions align with their strategic goals.• Leverage extensive knowledge of ServiceNow platform capabilities to optimize client investments, enhance operational efficiency, and ensure continuous improvement in system utilization.• Manage cross-functional project teams, overseeing project planning, resource allocation, and execution to ensure successful delivery within scope, time, and budget.• Develop and maintain comprehensive project documentation, including project charters, schedules, RAID logs, and Gantt charts, ensuring the tracking of all project deliverables and milestones.• Drive vendor management activities, including overseeing vendor relationships, contract negotiations, and statements of work to ensure alignment with project goals and organizational standards.• Lead project status meetings, ensuring alignment between stakeholders, managing agendas, and providing timely updates to executive leadership on project progress, risks, and resource needs.• Facilitate requirements gathering sessions with internal teams and clients, translating business requirements into actionable technical specifications, workflows, and use cases.• Provide mentorship and guidance to project team members, fostering collaboration and ensuring adherence to project management best practices and standards.• Monitor project performance, manage scope, schedule, and budgets, and escalate risks/issues to ensure successful project outcomes.• Drive continuous improvements in project processes and methodologies, contributing to developing deliverable templates and project management standards.

• Provide Technology Leadership coaching to technology leaders and high-potential technology leaders across Nashville and globally, helping them develop critical leadership and strategic thinking skills.• Coach senior technology executives on effective engagement management, project management, stakeholder engagement, and team collaboration, empowering them to drive organizational success and innovation.

• Partnered with the Infor team to build and launch the Best-In-Class Customer Service Management (CSM) system on the ServiceNow Platform to serve the Infor 1600 global Support Analysts who support over 250 Infor products and thousands of customers/partners.• Oversaw all development projects and all technical operational aspects for ServiceNow CSM and Knowledge Management implementation.• Established cadence and facilitated all scrum events for a squad of 3 agile delivery teams – two vendors and Infor Internal team.• Managed cross-functional project teams, vendor partnerships, and stakeholder engagements to ensure project success.• Developed and executed project plans, conducted stakeholder impact analyses, and coordinated project activities.• Oversaw vendor partner relationships and statements of work to ensure project deliverables met organizational standards.• Steered project management planning, implementation, and execution• Provided updates to the Steering Committee and Executive Leadership Team

The Academies of Nashville - Business, Marketing and Technology Council MemberStratford STEM Magnet High School - Chair of NSST Academy Advisory Board