Principal Engagement Manager / Technical Project Manager
Current• Serve as the primary point of contact for ServiceNow engagements, collaborating with clients to assess their evolving needs and business challenges and ensuring solutions align with their strategic goals.• Leverage extensive knowledge of ServiceNow platform capabilities to optimize client investments, enhance operational efficiency, and ensure continuous improvement in system utilization.• Manage cross-functional project teams, overseeing project planning, resource allocation, and execution to ensure successful delivery within scope, time, and budget.• Develop and maintain comprehensive project documentation, including project charters, schedules, RAID logs, and Gantt charts, ensuring the tracking of all project deliverables and milestones.• Drive vendor management activities, including overseeing vendor relationships, contract negotiations, and statements of work to ensure alignment with project goals and organizational standards.• Lead project status meetings, ensuring alignment between stakeholders, managing agendas, and providing timely updates to executive leadership on project progress, risks, and resource needs.• Facilitate requirements gathering sessions with internal teams and clients, translating business requirements into actionable technical specifications, workflows, and use cases.• Provide mentorship and guidance to project team members, fostering collaboration and ensuring adherence to project management best practices and standards.• Monitor project performance, manage scope, schedule, and budgets, and escalate risks/issues to ensure successful project outcomes.• Drive continuous improvements in project processes and methodologies, contributing to developing deliverable templates and project management standards.
