Job shadow that included:• Installing hardware and software systems.• Maintaining and repairing equipment.• Troubleshooting a variety of computer issues.

-Integrated client’s databases with web-based software.-Created and executed SELECT SQL scripts.-Managed workload with changing priorities and demands.-Analyzed technical problems and implemented solutions.-Developed user manuals, instructional guides, and appointment procedures to increase efficiency of department.-Supported application development by testing new applications and providing feedback.-Liaison between client and developer to convey how the applications should look and perform.-Direct collaboration with third-party vendors for application support and processes.

-Provided exceptional customer service.-Trained new and existing clients on software via webinar.-Resolved 50+ weekly inbound calls and emails from clients about various problems or questions.-Maintained customer records by updating account information in CRM.-Assisted sales department with market research.