Eugene Brun Email & Phone Number

Baltimore, Maryland Area

Remotely From MD

Remotely From MD

• Splunk Operations Engineer. Hurricane Labs, a Managed Services Provider and Splunk Partner.
• Daily tasks included: Data Onboarding, Input Configurations, Syslog Filtering, Testing/Change Control, License Management/Auditing, Alert Management(Opsgenie/Icinga), Customer and internal facing tickets (Zendesk).
• Engineer responsible for the majority of our clients’ monthly Splunk infrastructure maintenances.
• Splunk maintenances cycles included: Creating Planned Change Reports, Splunk Upgrades, App auditing/upgrades, troubleshooting issues during upgrades, hardware auditing, general compatibility audits, and unix OS updates.
• Troubleshooting issues with customers through email/tickets, phone, and through remote screen-sharing.
• Managing configurations for thousands of Splunk Forwarders within distributed Splunk environments.

Hunt Valley, MD

• Administration of branch-to-branch publishing (via AntHillPro), network log analysis via Security Onion tools/wireshark, troubleshooting and system configurations through Ubuntu and Red Hat Linux distributions.
• Managed and performed weekly configurations of company-wide alert management systems.
• Planning, development, implementation, deployment and administration of new system tools, networks, security policies and maintenance of systems hardware and software and related infrastructure of thousands of end nodes.
• Utilized a wide variety of tools and applications including Shinken alert system (via SNMP), Amazon Web Services (AWS), VMware vSphere, Remote Desktop Protocol and physical observation to identify, troubleshoot to.
• Processed internal and third-party requests for account creation and entitlement alterations on internal development servers, LDAP account management, DNS configurations, Windows Active Directory/Exchange and setting.
• Facilitated coordination between engineers, project managers, developers, quality assurance, and other stakeholders involved in projects and investigation/resolution of high priority issues.

Hunt Valley, MD

• Analyzed and manipulated data in Splunk to create dashboards and various applications (Fraudulent billing investigations and Paypal Analytics dashboards used to determine fraudulent trends or practices)
• Researched and investigated exploitation, fraudulence, and other malicious activity within our multi-player titles
• Developed, automated, and conducted agent auditing policies
• Created and updated Risk Management workflows used for daily references
• Collaborated with analysts from NCFTA (National Cyber Forensics and Training Alliance) in order to investigate possible cyber-threats within our accounts systems
• Collaborated with law enforcement from various parts of the country to investigate possible child predators and cyber-threats within our online game accounts systems

Hunt Valley, MD

• Provided billing, account, and technical support to customers of Zenimax Online Studios by communicating solutions in a professional, timely, and organized manner.
• Researched, tested, and documented solutions to emerging issues.
• Used available tools and resources to investigate, document, resolve, and escalate issues regarding account and payment issues.
• Quickly gained proficiency in various tools and procedures to become a resource to both new and old colleagues.
• Continuously updated and maintained technical support knowledge base by researching complex issues to find solutions and create simplified walk-throughs.

Hunt Valley, MD

• Assisted clients with the selection and purchasing of various IT equipment.
• Researched moderately difficult to complex customer inquiries including researching technical specifications, billing inquiries, shipping status, payment issues, returns and cancellation requests, etc. and respond to.
• Maintained detailed customer contact information within online CRM (Customer Relationship Management) system to include reason codes for each call, results of inquiry, and all correspondence for documentation tracking.
• Interfaced with team members, management, and customers in reference to customer service issues.
• Escalated issues in a timely fashion to expedite resolution and meet commitments to customers.

Owings Mills, MD

• Diagnosis and repair of: desktops, laptops, game consoles, cell phones, & other common electronics.
• Assembly and upgrading of desktops/laptops of different makes and models
• Provided Technical support through phone, email, & on-site.
• Professional customer orientated environment.
• Basic PC & network troubleshooting.
• Documentation using ticket management systems.

Pikesville, MD

Bachelor Of Science - Bs

Bachelor'S Degree

Associate Of Science (A.S.)