Eugene C. Email & Phone Number

Singapore

Singapore, Singapore

Nintex is the global standard for process intelligence and automation. Today more than 10,000 public and private sector organizations across 90 countries turn to the Nintex Process Platform to accelerate progress on their digital transformation journeys by quickly and easily managing, automating and optimizing business processes.Technical Support and.

Singapore

• Vault Dragon's suite of flagship software helps clinics streamline their workflow, in turn, providing efficient delivery of healthcare. The company's key offerings are Electronic Medical Record (EMR) system, Hospital.
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios orimpersonating users)
• Update internal tracking system and task management system with information abouttechnical issues and useful discussions with customers
• Monitor customer complaints reach out to provide assistance

- Contact Center & Service Center Setup, Training and Operations- Customer Experience Strategy & Delivery- Process and SOP Creation, Automation, and Documentation- CRM Strategy & Development

Singapore

Secretlab was founded in 2014 to create a chair that could keep even the most demanding esports professionals comfortable for over 12 hours a day.Today, Secretlab has evolved into so much more. There is a Secretlab chair in the homes of over 3 million users — and we are the chair of choice of gamers and creators worldwide. From top esports athletes to.

Dragontail Systems is a global leading B2B company, that provides a revolutionary software solution to optimize and streamline the food preparation and dispatch, mainly to the QSR (Quick Service Restaurant) industry.- Handle day to day operations in Singapore- Liaising with Project Manager in Israel with local client (Pizza Hut)- Acquisition of equipment.

Razer™ is the world’s leading lifestyle brand for gamers.Conducting training (Product/Process/Soft Skill) via Skype or onsite, frequency depending on business needsProviding training deck for each new product launchDesigning training programs, schedules and modules for Tech Support, Social Media and Customer ServiceManaging a team of vendor trainers for.

Singapore

Conducting training (Product/Process/Soft Skill) via Skype or onsite, frequency depending on business needsProviding training deck for each new product launchDesigning training programs, schedules and modules for Tech Support teamManaging a team of vendor trainers for our offshore call centersAligning expectations with vendors on a weekly basis to ensure.

Handling daily operations, providing Tier 2 technical support for customersHandling escalations from Tier 1 agentsTraining of new employees for Tech Support teamProvide social media support on Razer's official channelsApproving and managing Return Merchandise Authorization (RMA) requestsLiaising with appropriate teams or departments on product.

- Moderating forums and establishing training guide for other game master in forum management- Providing training in forum management for new employees in the department- Monitoring servers and providing hourly and daily updates to HODs- Provide game reviews for potential new games that the company is keen in- Consolidating bug reports from players via the.

Singapore

- Establishing SOP for Customer Service and Sales Support- Training new hires on processes, soft skills- Creating new training guidelines and monitoring effectiveness of the training by comparing data batch on batch- Weekly and monthly reporting of call statistics and KPIs- Assisting the director in managing sales campaigns and customer queries- Liaising.

Singapore

- Handling credit card and credit line enquiries- Assisting customers with queries for banking products and investments- Replacement of lost credit and debit cards and assisting customer with unauthorized transactions on their cards

Singapore

- Assisting customer with SingPass related enquires- Assisting with LawNet troubleshooting- Guiding employers for CPF contributions entry into the CPF system- Assisting with troubleshooting for other software under the company

-Handling of enquiries via phone, webchat, VoIP etc.-Providing solutions to customer issues by forwarding requests to relevant departments.

Singapore

- Answering of customer's queries via phone call- Queries include but not limited to:Balance for bank and credit card accountsLoansOnline BrokerageUnit TrustsTime DepositsCredit Cards- Assist in customer service breakdowns and provide one-stop solution to manage customer's expectations