Eugene Cherish Email & Phone Number

Cloud Systems Administration Administering the company's cloud infrastructure systems (Office 365, phone system, online conferencing tools, Intune, etc.)Protecting Cloud Assets by implementing and enforcing reccomended RBAC, JIT, and ZeroTrust policies.Maintaining the optimum performance of Internal business related cloud systems and networking.Maintining cloud systems and data availability by following Data Protection best practices found in ArcherPoint Data Security Policies and various publicatons by the NIST. Confidentiality, Integrity, and Availability.Monitoring and ensuring the backup of all critical Data, and maintain redundancies for Cloud BackupsUnderstanding and Maintaining proper network perimeters in a way that allows ease of access for staff while protecting critical assets from unauthorized access or discovery.Cybersecurity and PrivacyMaintaining processes and selected tools that protect company, customer, and business partner data.Maintaining user access to processes and tools that correspond to the needs of a given role while discouraging over-permissioning.Responding to customer and business partner inquiries into our security tools and processes.Reviewing employee compliance with company security policies on a periodic basis.Identifying a need for and the development of Cybersecurity policies.Educating and communicating Cybersecurity and Cyber Safety best practices.Equipment and SupportProviding PC, work stoppage, and general user support for end user PC systems, hardware, and Cloud Network access.Performing system updates for new hires and separationsProcurring PC systems and related hardware for remote end users and Cloud Network access points.Configuring and assisting with remote end user hardware deploymentMaintaining Physical location and life cycle of end user PC systems and HardwareCommunicating with new hires within a reasonable amount of time after "Introductions and Pre Hire Planning" email

Toronto, Canada Area

Worked closely with customers, internal staff and other stakeholders to deploy WindowsVirtual Desktop environment, Microsoft Teams Phone System and other system-oriented projects.Built and maintained network infrastructure, storage accounts, servers and monitoring tools in Azure.Managed and monitored all installed systems for highest level of availability.Optimized business processes, workflows, and security policies in Dynamics 365, resulting in 90% reduction in helpdesk requests.Designed and developed model-driven application to improve user experience with Dynamics CRM and expand functionality to track sales and opportunitiesDesigned, developed, and provided training in helpdesk ticketing application, for company-wide use, leveraging Dynamics 365, MS Flow, PowerApps, and PowerBiInvestigated new and emerging software applications to improve business efficiency and productivityReviewed and analyzed logs to determine and alleviate network and system issues.Provided 1st and 2nd level technical support and troubleshooting to internal and externalclients.Updated systems from legacy operating systems to Windows 10 with Office 365, resulting inreduced helpdesk requests.Educated and trained customers on MS Teams features and functions in company hostedevents.Created flowcharts, diagrams, training videos, and other documentation.Educated new employees on troubleshooting and problem-solving protocols, company tools and systems, and provided day-to-day support

Ontario, Canada

◙ Project Management• Design, plan and deploy hotel LAN/WAN infrastructure• Design, plan and deploy Wi-Fi network through the building• Develop IT infrastructure to support IP-based hardware such as cameras, access control systems, and media/entertainment systems. • Co-ordinate with engineer during development process• Plan and design NAS, Virtualization and Application server solutions• Manage stock of networking equipment, PC components, and peripherals◙ Infrastructure Management• Installing, supporting and maintaining 10 PC workstations, VoIP phones and Asterisk server• Configure and troubleshoot printers• Installing and maintaining 22 Wi-Fi access points

◙ Infrastructure Management • Installing, supporting and maintaining 4 Asterisk VoIP servers, 3 FreeNAS servers, and 20 PC workstations • Configure and troubleshoot cloud-based E-Mail server, office printers, and MS Office Suite • Create and implement back-up strategies • Review logs and create documentation • Responsible for providing remote support on call◙ Network Administration • Maintenance and troubleshooting Firewall, PPPoE and remote networks • Installing and maintaining pfSense routers and D-LINK switches • Create LAN/Wi-Fi networks and evaluate its performance ◙ Project Management • Co-ordinate projects from inception to production • Involved in the process of hiring and training Level 1 Technical Support Assistants • Co-ordinate and manage all services and products from vendors, suppliers, and ISP’s • Co-ordinate with web and application developers • Research new technologies and best practices to improve our capabilities • Manage stock of networking equipment and PC components and peripherals. • Provide user support for computer hardware and software applications

Diploma, Network And System Administration/Administrator

Activities and Societies: Student Ambassador, Class Valedictorian Graduating Class Valedictorian Part of the Student Body Council

Bachelor'S Degree, Economics