Partnering with cross functional business teams to execute the on time and accurate calculation of Microsoft Partner Incentive programs. Leveraging incentive program experience to improve partner engagement leading to market share protection and incremental revenue.• Executed payments for 9 incentive programs with payouts exceeding $184M annually with an on time and accuracy of above 99%• Developed Cost Per Payment analysis which quantified the impact of payment consolidation from the MCI engagement system structure• Led the migration of the MIO cost tool to the FinOps environment• Mentored FTEs on becoming more influential by helping them build strong relationships with key stakeholders and focus their communications to the intended audience

Collaborated with cross-functional teams and Amazon to measure campaigns and processes, create improvements, quantify change results and recommend future enhancements. Led team of 5 resources to provide predictive and on-demand campaign analyses, KPI reporting, customer segmentation and remediation resolution. Supported various corporate initiatives including data lake, self-service tools and predictive analytics.● Translated product rating feedback into product improvement roadmap to reduce complaints and improving customer satisfaction from 2 to 4 stars (150k reviews).● Analyzed customer purchase history to identify targeting and segmentation strategies, creating a potential opportunity of $50M in additional sales. ● Leveraged consumer profitability data, optimize, acquisition offer, sustain 20% growth in new accounts. ● Oversaw development of attrition driver analysis, lifetime value predictor and attrition propensity model. ● Supervised automation of 10 manually generated reports, saving 80-man hours per month.● Developed standardized executive dashboard that provided monthly snapshot of business KPMs, reducing time for generating updates for senior executive leadership. ● Instituted rewards auditing process, preventing $2M of remediation over-payment. ● Established automated reporting framework for new product launch.

Utilized Lean and Six Sigma to improve user interface design, maintenance, issue tracking and reporting for Healthcare Provider review module and online contact center products. Led Merchant Payment Card Industry (PCI) certification program for company’s 250k CareCredit healthcare financing and Payment Solutions business customers.● Implemented campaign tracking and source / channel tracking, measuring campaign and channel responsiveness allowing business to quantify and compare campaigns.● Improved field sales and marketing teams VOC, prioritizing enhancements and new features increasing tool adoption.● Generated $800K incremental fee revenue, successfully PCI certifying 11K merchants.● Incorporated Six Sigma tools (Pareto Chart & Chi squared test) which segmented and improved certification requirement criteria, resulting in 6000 merchants saving total of $500K in certification fees. ● Designed standard pricing model for CareCredit’s individual merchants and tiered pricing for multi-location merchants, enabling “Best in Class” certification status by certifying 63% of 17K merchants requiring PCI certification.

Utilized Lean Six Sigma tools to improve effectiveness of sales and marketing teams at CareCredit.● Completed sales force information automation project, reducing sales team’s customer preparation time from 3 hours to 5 minutes increasing the average number of daily customer visit from 8 to 11, eliminating the need for purchasing additional CRM licenses and consolidating sales team’s mobile devices. The overall cost savings was $100K.● Led the development of web solutions for rebate automation process (~$25M in volume rebates per quarter) using Agile methodology, reducing rebate generation cycle time from 6 weeks to 1 week, decreasing processing errors and eliminating rework.● Mentored green belt and white belt projects utilizing company support central communities, data forms and workflows, improving processing time and anomaly detection.

Managed the services provided to the client per the contractual service agreement. Collaborated with technical support and software development teams to provide quick issue resolution and on time software enhancements. Measured client satisfaction through Net Promoter Score (NPS) survey.● Managed the financial performance of a $4.5MM Contractual Service Agreement with a major mid-west utility resulting in 60% margins annually. ● Implemented Customer Responsiveness, Customer Satisfaction and Variance-to-Want metrics on delivery of upgrades and bug fixes that improved the NPS rating from 5.7 to 9.4 (out of 10). ● Provided technical support and performance improvements for software products that improved both product reliability client and engagement.

Led the New Product Introduction (NPI) and Design for Six Sigma (DFSS) programs for 3 different newly acquired GE business units. Mentored and tracked 100 employees through Green Belt certification. Developed and implemented Green Belt certification rewards and recognition program.● Implemented & managed GE's NPI process which brought 11 programs to market resulting in $6.2MM of incremental revenue.● Applied lean tools and methodology to the software development and QA/QC processes reducing development and bug fix cycle times from 1 week to hours.● Established software metrics tracking which lead to improved customer satisfaction and re-establishment of the relationship with a key customer.● Redesigned the NOx Emissions Control Program's design & delivery process utilizing DFSS tools which resulted in $800k cost out & productivity savings (in the 1st year).