Eugene Day Email & Phone Number

Greater Salt Lake City Area

Digital business initiatives are ever-evolving. In my role as a Wholesale Account Manager at one of the leading global network solutions providers, I support my customers by being a trusted ally, offering CenturyLink’s infrastructure solutions and a comprehensive network solutions portfolio.Our network solutions include, but are not limited to:🌏 Network Connectivity🌏 High-speed Internet🌏 Voice Services🌏 Security🌏 Cloud Computing🌏 Content DeliveryMy more than 38 years of experience in the telecom and technology industry lend me the expertise to guide operators to the best wholesale solutions for their company. Before coming to CenturyLink, I grew my capacity to serve clients as a sales representative for retail telecom services.Working with a National Service Provider (NSP) for off-franchise enablement, CenturyLink provided:✔ Wavelength capacity to enable communication among data centers✔ Off-franchise ethernet access to their unique third-party end users✔ Wholesale voice switching for origination and termination services✔ Tandem service✔ Metro and intercity backbone✔ High-speed IP✔ Offnet access servicesCenturyLink received growth and excellence awards in 2018 for the Wholesale Service Provider of the Year award for North America by Metro Ethernet Forum Awards, and we ranked first on the Carrier Ethernet Services Leaderboard by Vertical Systems Group in 2018.Awards like this serve as additional motivation for striving to supply the best customer experience possible for our customers.Take a look at the media below to learn more about CenturyLink!Specialties: Ethernet | Cloud Services | Wavelengths | Broadband | Voice | Wholesale Solutions | Resell | Fiber | Video Delivery | Network Access | Managed Services | Global Network

Over 30 years experience. Successful relationship manager with good listening skills and ability to manage projects and design and implement technology solutions. Personal strengths include honesty, loyalty, customer focus and excellent interpersonal and communication skills.

Over 28 years experience. Successful relationship manager with good listening skills and ability to manage projects and design and implement technology solutions. Personal strengths include honesty, loyalty, customer focus and excellent interpersonal and communication skills.

Responsible for revenue growth and retention of strategic telecom accounts in a seven state region: Grew revenues from existing customer by 200% to $1.6 million annually by analyzing their needs and designing solutions for their telecom backbone, resulting in growth in new cities with their savings. Saved a declining relationship with dissatisfied customer and grew revenues 175% to $1+ million in two years, by gaining trust with effective solutions and resolving outstanding issues within other Qwest departments. Achieved 150% growth in revenues in one year by speeding up RFP turnaround time, promoting newer strategic products, and negotiating favorable pricing.

Managed full range telecom interconnections, while strengthening relationships through resolution of service, process and billing issues for a multitude of companies. Turned declining accounts into growth accounts with minimum 106% average annual growth by identifying and negotiating resolutions to issues and concerns. Introduced new clients and launched several new territories for expanded growth. Led a Fortune 500 company testing new waters in the Mountain West areas with first year expansion into seven major metro areas, which generated an expanded build in these areas and five additional sites in the next year.

Managed month-to-month billing accounts, for accuracy and currency of payment.Resolutions of disputes and explanation as needed until satisfaction achieved. Delinquency of payments kept at under 2% Monthly for a combined disputed and un- disputed to maintain a healthy Net Bad Debt ratio. Pro-actively running programs and scans for automatic and manual evaluation of services, to maintain accuracy of billing, to avoid un-necessary disputes. Working with customers to resolve any issues to maintain a healthy relationship and build customer satisfaction.

Telephone & Data Solutions, Telecommunications

N.E.A.T., Telecommunications Program

A.A.S., Drafting Engineering And Design Technology