Program and Project Delivery:Initiating and Planning ProjectsBudgeting and Scheduling ProjectsManaging Project Risks and ChangesNew Business Project ManagementOracle Communications Applications:Oracle Communications Products Training Solution Design of CRM Systems for Telecommunications, ISP's and Financial Services ProvidersDelivery of Consulting Services for Oracle Communications Implementers across Africa, Asia & EuropeDelivery of Industry-based Architecture Solutions Business & Technology Integration Services:Design best-practice technology solutions Understand and translate requirements into business and technology solutions Analyze as-is and to-be processes to define system/technology requirements Capture user requirements Develop and Implement quality business solutions for the clientAccount Management:Align customer needs to focus on priority areasExtract best needs of customer and convert into realistic deliverablesAlign business needs to technical capabilitiesCommunicate along technical and non-technical lines according to audienceInteract with executive, senior management as well as senior technical players

Program and Project Delivery:• Dedicated to ensuring delivery of projects from Inception to Conclusion with client satisfaction mind at all times• Delivery of Industry-based Architecture Solutions• Implementation of comprehensive knowledge of project life cycle and delivery• Applying forward thinking approach to project management methodologies• Using strong analytical skills, attention to detail and commercial awareness• Executing deep understanding of relationship between IT and business• Knowledgeable interaction with technical and non-technical stakeholdersIT Project Lifecycle:• Requirements Analysis:• ROI Analysis• Costing & Budgeting• Project Scheduling• Testing/QA/Rollout/SupportValue-Added Leadership; Cross-Functional Supervision:• Team Building, Mentoring and Development• Client Relations & Presentations• Account Management and Subject Matter Guidance• Business & IT Planning• Vendor Management• RODOD Specialist on MTN Orbit (Siyakhula) transformation project

Oracle CRM Capability Lead- Oracle CRM : Siebel - Oracle RODOD- Oracle CX (Cloud) : Sales :: Service :: MarketingCloud Delivery - Salesforce.comProjects:- Pearson - Release 1 - OneCRM - SA CTI/MGI Salesforce Project - GPAA CRM Modernisation - Mascom: CRM Enhancements – Release 1 - MTN Functional Roadmap Project - Vodacom Customer3D - Third Party Management

Cin-e-GE Technology Solutions in Collaboration with Oracle.Main Job Functions:•Trainer on Oracle Communications Products•Solution Design of CRM systems for Telecommunications, ISP's and Financial Services Providers.•Delivery of Consulting Services for Oracle Communications implementers across Africa, Asia & Europe.•Delivery of Industry-based Solution Architecture Solutions.Achievements To Date:•(Siebel CRM) Governance & Architecture Role on RODOD Transformation Project.•Delivering Training on the Oracle Fusion Middleware Applications, including Oracle Siebel CRM, SOA & AIA internationally.

Main Job Functions:•Delivering Training on Oracle Communications Applications Stack•Solution Design of CRM systems for Telco, ISP and Communications Providers•Overall responsibility of Enver IT Solutions Oracle Communications Lab•Development of Billing and CRM Master Class Courseware•Development of custom and project-specific CRM training•Knowledge transfer to CRM project teams•Delivery of consulting services for CRM implementers across Africa•To increase business pipeline for Oracle Communications Applications engagements•Industry-based Solution Architecture Skills Development and expansion of architecture teamAchievements To Date:•Delivering Training on the Oracle Fusion Middleware Applications, including Oracle Siebel CRM, SOA & AIA internationally.•New to Enver ITS but made significant impact by maximizing the efficiency and effectiveness of the CRM discipline within Enver ITS.•Hired by Enver ITS to bring experience from previous implementations to assist in strengthening the Oracle Communication Applications footprint of Enver ITS•Architecting the Oracle Communications Environment•Development of training material for Master Classes within Communications Domain.•Training and Mentorship of junior developers on CRM systems•Actively involved in community projects, promoting Social Responsibility for Enver IT Solutions

Business Planning and General Management-Takes ownership of a particular solution offering. -Develops and executes the solution strategy and business plan tosupport the growth of the solution offering. -Take responsibility in shaping, designing, and planning specificservice lines within solution area.-Authoring response to RFP’s ,RFI’s ,EOI’s & RFQ’sSubject Matter Expertise-Acts as a visionary and strategist related to CRM/ERP/ApplicationManagement areas. -Survey landscape and market for solution insights, direction, vendors and methodologies. -Provides subject matter expertise to identify and translate systemrequirements into software architecture and design documentation.------------------------------------------------------------------------------------------------Position: Senior Siebel Developer,Pre-Sales,Functional Consultant,Functional ArchitectProjects: MTN Cameroon,Wataniya TelecomsDuties Wataniya Algeria Telecom: •Key Focus on Application design and Architecture Components. •Work with client team to define technical or functional requirements.•Designing and implementing the framework of a technical infrastructure.•Perform technology gap assessment between as-is and to-be Design.•Build and manage the Siebel infrastructure•Troubleshooting any network/server related issues and identifying tasks for ongoing and future support.•Integration Configuration.Duties MTN Cameroon:•2nd & 3rd Level Siebel Application Support•Responsible for designing, coding, enhancing and testing software applications to meet business process requirements•Rollout of AVAYA & Siebel CTI Solution•Involved in Testing, Validation, Tuning and Deployment of Solution. •End-User Education and Support.

Vodacom -Involved in the tracking and resolution of errors-Establishment of best of breed practices-Configuration and Change Request for specific Siebel issues. Old Mutual -Involved in the application administration for the Pilot versions.-General configuration involving screen design and change implementation -Configuration of Thin Client Web based applications. Sanlam (SDS Helpdesk & Email Response) -Research and scoping of leading technology for Siebel Email Response. -DB2 and Legacy Mainframe exposure -Integration between Siebel and 3rd party technologies -Breakthrough achievements with Notes and Siebel BATSA (Siebel Handheld IPAQ) -Initial Consulting and procurement of project technology -Setup and Installation of Initial Environments. -Change Control configuration for Siebel Enhancements -Resolving Critical Technical issues (Siebel Handheld IPAQ) -Developing new solutions for businness.

All facets of Operational Support including Support of technologies like Microstrategy,JD Edwards & Siebel CRM.