* I love being at the forefront of change, striving to get the business package (Culture, Sales, Costs, Ops, Compliance, Performance, Systems) to "Better". Working closely with people and creating leaders is how I achieve sustainable resets.* I am a strategic, transformative leader with proven achievements in legal and insurance industries.* Extensive experience in international regulated jurisdictions and matrix and multi-stakeholders environments. I am highly successful at facilitating change and doing so while maintaining key relationships with stakeholders and the financial/technical decision makers. I am persuasive in building cross-agency or cross-silo consensus to pursue regulatory lobbying changes, industry standards or sales objectives. I also secure staff engagement and performance by creating a culture based on clarity of objectives, commitment and collaboration. I am market focussed with experience in product development, sponsorship, brand management and sales. I have increased revenue through profile management; setting transparent service standards; coaching; quality partnerships; sales funnel management; expense discipline; and timely sales and expense analytics. With a bent for IT, I am skilled in process improvement based on redesigning sustainable work processes and introducing new SLAs to meet customer needs. I have extensive project management experience covering restructuring, marketing, and regulatory. I take control of problem areas in rapidly changing environments. My legal background has been invaluable as a manager particularly in an increasingly regulated operating environment with more onerous risk and compliance. I have utilised skills and knowledge such as negotiation, claims and dispute management, governance and a deep understanding of contracts. Skills: Strategic Planning, Customer Satisfaction and Allegiance, P&L Management/Budget Planning, Strategic Partnerships, Change Management & Transformation, Risk and Compliance, Legal, Salesforce Management, Staff Engagement, Sustainable Policy and Process Development, Executive Committee and Board Member, Director.