➢ Designs and elevates training programs with a strong focus on curriculum development that ensures ideal alignment with the organization's learning objectives and drives strategic L&D initiatives➢ Visualizes and delivers a comprehensive training strategy, which includes a thorough performance assessment, precise training needs analysis, customized and easily actionable training solutions➢ Launches online training methods and cutting-edge eLearning solutions, revitalizing employee engagement and strengthening company culture➢ Empowers members and leaders of organizations by crafting and delivering productive mentoring programs, practical training events and essential skills improvement sessions➢ Modifies the company’s talent management plans by integrating progressive onboarding, training and coaching methods that optimize team performance into current knowledge and talent management processes and initiatives

➢ Leads effective collaboration with the Board of Directors, establishing long-term growth and sustainability goals for the organization➢ Executes well-run property management practices, regulatory compliance, and adherence to corporate bylaws, optimizing the operational efficiency➢ Directs close monitoring of revenue streams, expenses, budgeting, and fiscal responsibility while promoting a sense of community, maintaining positive resident relationships, and improving amenities and services

➢ Built and coached the Training team from the ground up paving the way for a comprehensive, efficient, and time-bound way of training new hires and upskilling tenured employees➢ Spearheaded the progression from a face-to-face employee onboarding into a dynamic remote new hire onboarding program, adapting to evolving workforce needs and driving a seamless training process for 2000+ new team members ➢ Designed and developed the Training Playbook - SOPs, user manuals, instructional decks, talent development programs and succession plans fostering effective employee engagement and growth➢ Pioneered and mentored the Quality Assurance team that meticulously carried out 24,000 organization-wide audits resulting in a 90% reduction in complaints, a general average score of 99% in all KPIs and 100% in SLA compliance ➢ Organized and standardized the quality management systems using enterprise software including data analysis, performance evaluations, continuous improvement, validation, audit schedules, problem resolutions and compliance with vendor requirements➢ Implemented Six Sigma methodology in updating metrics, interpreting data, and reviewing corrective actions for geographically dispersed CRM, vendor management and Google extended workforce teams➢ Modified customer experience surveys using Survey Monkey, Qualtrics and Google Forms that gathered valuable insights and reported accurate customer success metrics, resulting in a 95% increase in customer participation and boosted credibility of the customer success teams➢ Collaborated with cross-functional team leaders in implementing customer success strategies and mentoring agents to identify and promptly address customer pain points, resulting in a significant decrease of escalated cases

➢ Piloted a groundbreaking leadership development and employee engagement program (“Makers of Tomorrow Manila 2019), recognizing top performers and empowering a new generation of exceptional leaders in the company➢ Launched an innovative culture change program, igniting a company-wide transformation through in-house training workshops, competency-based curricula, and trend-setting L&D solutions➢ Established a comprehensive Human Resource and Learning Management System (LMS) in the Philippines, aligning current organizational capabilities, visionary succession planning strategies and technical skill development➢ Pioneered the use of blended learning, e-learning and mentorship, bringing employee development and engagement to new heights➢ Delegated well-coordinated scheduling and facilitation of training courses, preparation of user-friendly documentation, organization of knowledge management systems➢ Forged strong partnerships with organizational leaders world-wide, taking advantage of synergy and adopting best practices across other business units➢ Developed meticulous project plans and implementation timelines, proactively identifying potential hurdles and crafting training solutions while maintaining transparent communication on progress

➢ Facilitated forward-thinking leadership workshops, e-learning classes, and learning and development projects, encouraging critical thinking and a culture of continuous improvement➢ Engineered comprehensive programs for the adoption of new business processes, learning management systems, and cutting-edge technologies➢ Guided the Learning & Development team (as interim officer-in-charge) in areas of needs assessment, curriculum development, instructional design, course facilitation, and content creation, enabling self-paced and interactive learning➢ Chaired the design, delivery, and ongoing improvement of Marketplace Integrity training programs, ensuring top-notch quality score of 98% and reducing customer complaints by 80% ➢ Presented training metrics and updates during quality assurance calibration sessions and team leadership meetings, demonstrating data-driven decision-making and collaborative knowledge sharing➢ Delivered new hire onboarding sessions to more than 300 contractors and partnered with vendors to develop on-site training, reducing the onboarding time and increasing accuracy scores in service delivery

➢ Directed the preparations for company-wide global summits, leadership workshops and team development retreats➢ Orchestrated company-wide team building events, mastermind-like roundtable discussions and coaching talks with thought leaders and industry executives➢ Supervised a lean team that secured top-notch venues, negotiated with transportation and accommodation suppliers and arranged logistics

➢ Coached and empowered over 800 business executives and industry professionals, elevating their communication skills in crafting high-caliber written correspondences and engaging presentations ➢ Successfully guided more than 300 students for language proficiency exams, like TOEFL, TOEIC, IELTS, FCE, BULATS, & BEC, delivering outstanding pass rates➢ Crafted diverse instructional materials, integrating best practices in curriculum development, facilitation and learning methodology➢ Trained business professionals with effective communication by providing insightful feedback and delivering detailed performance reports ➢ Demonstrated a track record of delivering top-quality learning and training, receiving consistent positive performance appraisals and citations