I manage a team of onsite and offsite professionals responsible for providing comprehensive technology support, project implementation, and facilities management. By leveraging my leadership and management skills, I drove the successful implementation of a new cost-effective reverse logistics solution, an upgraded Warehouse management system, NetSuite enhancements, and a new e-commerce website within the first 18 months of my tenure. I take pride in the fact that I was able to establish and lead a team that takes ownership and consistently delivers high-quality results.· Implemented data warehouse concept and structure to collect all corporate data in one location to consolidate and align corporate data and reporting structure. This system allows for proper data analysis for customer behavior for purchases, returns, and, ultimately, product procurement.· Oversaw the facilities projects to select property and build two new offices for employee office space and multi-use functions in Walnut Creek and Los Angeles.· Implemented a new reverse logistics partner, Happy Returns, to optimize return costs and streamline operational efficiency.· Integrated a new Warehouse Management System (WMS) utilizing Manhattan Scale, NetSuite, and Shopify Plus to enhance overall operational performance, reporting, and customer-focused services.

Built and led a high-performance team, including hiring a Director of IT, to support the rapid growth environment of the organization. Managed a team of 13 professionals, both onsite and offsite, responsible for providing comprehensive development and operational support for corporate applications, systems, and services. Oversaw all technology projects, budgets, and resource planning to ensure seamless operations and alignment with organizational goals.· Launched strategic initiatives to streamline procurement procedures, optimizing efficiency and cost-effectiveness for the company. · Introduced innovative methods and tools to enhance procurement workflows, improving operational effectiveness and resource utilization.

Rebuilt the Information technology department to increase development and quality assurance resources to facilitate needed technological growth for corporate initiatives, adding key members and offshore team partners and expanding the team to 45 professionals• Implemented Zendesk globally to support a 300+ person customer service team, revolutionizing customer service operations and migrating from an internally developed multi-system resource application to a best-in-class customer service platform• Implemented NetSuite ERP, streamlining operations, improving efficiency, and standardized reporting across the organization.• Reduced cost by reducing Rackspace data centers and migrating existing Oracle Commerce(ATG) nonproduction systems to Amazon Web Services, paving the way for a production migration.• Steered the complete buildout of the new office (Oakland, CA), establishing a local presence in the area to enhance talent acquisition• Provided technical leadership in rapidly setting up a new prescription eyewear manufacturing facility in Ohio for accelerated product creation.

I led a team of 27 and was responsible for all Web and IT services, operations, and Enterprise Business Applications, including hiring/recruitment; department and corporate technical project management; and budget Management, including Multi-year technical roadmaps. Responsibility for Corporate IT systems (ERP, Supply Chain, Data Warehouse, WMS, EDI, email and business reporting) and Web Operations(Data Center Hosting, Colocation, IAAS, and SAAS), IT SOX Compliance and Internal Control design and management, PCI/SAQ, Corporate database systems(Oracle, MSSQL, MySQL, CouchDB), Microsoft Windows and Apple PC and device support staff, and all Corporate equipment and software purchasing. Management of Global Datacenters and Network infrastructure design and maintenance, including management and support for Oracle suite of 11i/R12, utilizing Linux, SUN Solaris, and Windows Servers; responsible for all hardware and software, server and client Security systems, and Server Virtualization Solutions(VMWare, Hyper-V, Xen, KVM, and Solaris Zones) including responsibility of all corporate telecommunication services and contract management and negotiations.• Led the global implementation of Oracle R12 (12.2.4) for ERP, Supply Chain, OBIE/OBIA, Agile, Channel Revenue Management, Projects, Royalties (Custom module), Oracle GRC, and Oracle IDM (SSO), boosting efficiency and productivity across multiple departments.• Oversaw the migration and consolidation of the Global Web Commerce platform from two separate web solutions into a cohesive and internally managed unified application. • Expertly merged ecommerce platforms for hardware device and application products, resulting in a streamlined and cohesive web commerce platform.• Designed and implemented Disaster recovery/Business Continuity services and plan for critical corporate systems

Led team of 15 employees (web developers, Network, Server, and System Engineers, and PC Support Staff) in Emeryville, Hong Kong and China. Management of Global Network infrastructure, department budget management, telecommunication service management/contract negotiations; provide leadership in server (Dell, HP, SUN x86 and Spark and Niagra Platforms, using windows 2003, Linux(FC3 & 4,Redhat Ent 3 & 4, Centos 3 &4) and Solaris 8 and 9) procurement, design, and implementation; data center design & Management; oversee global data security and corporate back-ups, SOX remediation, and Global corporate e-mail system. Monitor network for optimal performance, security and reliability; manage network design through Cisco switches, routers, and firewalls.• Increased corporate communication, security, and file sharing capability though the implementation of globally accessible Intranet for Document Management System using Microsoft SharePoint Server(MOSS) and NewsGator Social Sites.• Expanded data system capacity for both server and storage, by redesigning the corporate datacenter, to reduce hosting costs by consolidating multiple datacenters.• Designed and built new offices in Texas, California, Hong Kong, Beijing and ShenZhen China.• Conceptualized and implemented IT general controls, processes, and procedures to increase efficiency, security and to surpass SOX 404 audit requirements.• Designed and built out first Leapfrog Network Operations Center, from staffing to monitor and alerting tools and services.

Global Network ResponsibilitiesWAN deployment and managementData Center managementGlobal network hardware deployment & managementSystem & Security MonitoringManaged group of 4 network admin/engineersCisco Certified Network AdministratorCisco Certified Network Proffessional(Routing Exam)

Network Engineer with responsibilities for the followingTelecommunications ManagementNetwork Hardware deployment and Management Network Systems MonitoringData Center ManagementCisco Certified Network Administrator