Eugene Gorbis Email & Phone Number

Menlo Park, Ca

Assembled a computer from scratch.Installed an operating system on a computer: Windows 10 and Linux Ubuntu 18.04.2. Solid understanding of Internet and Web technologies Utilized common problem-solving methodologies and soft skills in an Information Technology settingsPerformed Windows 10 and Linux Ubuntu administration: set up users, groups, and permissions for account access. Installed, configured, and removed software on the Windows and Linux operating systems.Configured disk partitions and Filesystems.Worked with system logs and remote connection tools using command line and PowerShell for Windows and Bash for Linux.Utilized operating system knowledge to troubleshoot common issues in an IT Support Specialist role.Managed an organization’s computers and users using the directory services, Active Directory, and OpenLDAP.Applied best practices for securing a network: how to evaluate potential risks and recommend ways to reduce risk.Used Help Desk ticketing and inventory system (JIRA)

Pleasanton, California

- Performed functionality, end-to-end system testing of VCUBE Portal OnDemand application which provide provisioning of the Customer environment in VMWare shell for Public and Private Cloud.- Participated in multiple VCUBE Portal OnDemand releases, run upgrade tests to ensure Customer data get preserved during upgrade process.- Participated in the Sprint planning process and interacted with developers in all stages of the Agile Development cycle using Version One Software.- Reported VCUBE Portal project defects to JIRA bug tracking system.- Participated in creation of UI Test Automation framework for UAT using Selenium Web Driver Tool.- Run VCUBE Portal OnDemand security test using ‘SOAP UI’ tool to verify multiple REST API’s don’t have any room for hacking;- Participated in VMWare 5.5 stack upgrade process, run sanity test of the different VMWare Components such as vCloud Director, vSphere Client, vShield Manager.- Monitor VMware Lab environment and run daily sanity test to ensure test environment is healthy.- Reported VMWare Lab environment specific issues to SeviceNow system;- Performed ServiceNow functional UI tests and usability test per Operations Team request and reported issues to IT Department;- Participated in VMWare 5.5 stack upgrade process, run sanity test of the different VMWare Components such as vCloud Director, vSphere Client, vShield Manager.- Performed vApp certification process as per Customer OnDemand, which include verification of application installation/patch/upgrade instructions and support to OnDemand Operations to satisfy customer POCs;- Performed Zabbix Monitoring and Reporting Tool testing in the Lab;- Run ad-hoc testing of major Zabbix Components on the different Customer environments: restart OS services, applications, hosts, templates, triggers, alerts, emails, dashboards, reports, maintenance mode.

- Performed functionality, end-to-end system testing of VCUBE Portal OnDemand application which provide provisioning of the Customer environment in VMWare shell for Public and Private Cloud.- Participated in multiple VCUBE Portal OnDemand releases, run upgrade tests to ensure Customer data get preserved during upgrade process.- Participated in the Sprint planning process and interacted with developers in all stages of the Agile Development cycle using Version One Software.- Reported VCUBE Portal project defects to JIRA bug tracking system.- Participated in creation of UI Test Automation framework for UAT using Selenium Web Driver Tool.- Run VCUBE Portal OnDemand security test using ‘SOAP UI’ tool to verify multiple REST API’s don’t have any room for hacking;- Participated in VMWare 5.5 stack upgrade process, run sanity test of the different VMWare Components such as vCloud Director, vSphere Client, vShield Manager.- Monitor VMware Lab environment and run daily sanity test to ensure test environment is healthy.- Reported VMWare Lab environment specific issues to SeviceNow system;- Performed ServiceNow functional UI tests and usability test per Operations Team request and reported issues to IT Department;- Participated in VMWare 5.5 stack upgrade process, run sanity test of the different VMWare Components such as vCloud Director, vSphere Client, vShield Manager.- Performed vApp certification process as per Customer OnDemand, which include verification of application installation/patch/upgrade instructions and support to OnDemand Operations to satisfy customer POCs;- Performed Zabbix Monitoring and Reporting Tool testing in the Lab;- Run ad-hoc testing of major Zabbix Components on the different Customer environments: restart OS services, applications, hosts, templates, triggers, alerts, emails, dashboards, reports, maintenance mode.

- Developed test cases and performed manual functional testing of IT Service Management and Inventory Management Enterprise Web Applications in the SaaS environment with “multi-tenant” DB backend on the Windows platform- Performed functional testing of backend services such as E-mail Listener, Workflow and Escalation engines on multiple User Interfaces such as Admin UI, Self Service UI and Saas web Client.- Performed failover testing for backend services.- Performed web browsers cross-testing- Involved in the Sprint planning process and interacted with developers and project team in all stages of the Agile Development cycle using Rally Software.- Run automation scripts for regression using QTP test automation tool.- Interacted with Tech Pubs in reviewing Help Guide docs- Participated in successful release of the ‘SAAS IT’ application

- Developed test cases and performed black box functional, acceptance and upgrade testing of TrueComp Manager application on the different multi-tier platforms such as Solaris/WebLogic/Oracle, AIX/WebSphere/DB2, Windows/Weblogic/SQL Server.- Developed automated scripts and run automated regression test of TrueComp Manager GUI (Java Swing) using QTP 9.0.- Developed test cases and performed black box functional, acceptance and upgrade testing of Quota Management and Objective Management Flex written applications in the SaaS environment with “multi-tenant” DB backend on Solaris/WebLogic/Oracle platform using VLA infrastructure.- Run automated regression test of Quota Management and Objective Management GUI (Flex) using QTP 9.0.- Performed functional and upgrade testing of databases such as Analytic DB and Datamart using ETL utility, Informatica 8.6 and Businees Objects 3.0 client-server 3rd party software.- Developed test cases and performed functional, acceptance and upgrade testing of Management Reports using Analytic DB back-end.- Involved in the investigation of the Customer Issues and verified Customer Hot Fixes.- Involved in the Sprint planning process and interacted with developers and project team in all stages of the Agile Development cycle.- Interacted with Tech Pubs in reviewing Release Notes, Manager Guide, User Guide documents.- Worked as a lead with offshore QA Team.

- GMail: Analyzed requirements document to formulate detailed test plan, designed test cases and performed manual testing for the entire application.- Performed Black box testing of "GMail Mobile Application" (Java Application based).- Performed Black box testing of " GMail Mobile Web " on various mobile phones (Samsung, Sanyo, Treo, Blackberry, Motorola, Nokia) and carriers (Verizon, Cingular, T-Mobile, Sprint, AT&T) against different Mobile Web browsers (Palm OS, Windows Mobile,Openvawe, Teleca etc).- Run Automation Script using SILK 4 Test for GMAIL regression testing.- Created and executed BAT test cases for GMail Automation.- Conducted localization and internalization testing for GMail and IP's proxies testing for Google Mail across the world.- Performed functionality and performance testing of Mail Migration Tool (IMAP Fetcher) for Google Applications (Enterprises and Small Businesses Domain) against different mail servers: Cyrus, Courier, MS Exchange.- Performed Integration Testing of different Google Applications (Calendar, photos, Docs, Google Toolbar, Google Desktop).- Performed GMail compatibility tests on different OS and with different browsers versions.- Involved in the investigation of Customer Issues and interacted with developers and project team in all stages of Software Development Life Cycle.

Performed black box testing of web-based banking software, which allow customers to access and conduct banking transactions via Internet. The tri-tier application includes browser agent, WebLogic Server and Oracle Database backend.-

- Performed black box testing of SQL*GT software (one of utilities of SQL*LIMSSoftware) Application includes window client, windows 2000 and UNIX server with Oracle DB backend.- Performed black box testing of Sequence Collector software. Application was tested againstWindows NT, Windows 2000 and UNIX servers with Oracle database backend .- Accessed database using SQL statements to retrieve data from customer databasefor data verification. - Created automated scripts using Silk for testing GUI on Java Swing written applications.- Created test procedures, test matrixes, responsible for test data setup.

Bachelor Degree, Electrical Engineering, Heat And Power Engineering

Education record

Education record

Participated in 11 weeks of intensive IT support training with a mixture of classroom led instruction and online learning to receive.

Education record