Eugene Holmes Email & Phone Number

Corpus Christi, Texas, United States

Corpus Christi, Texas, United States

Corpus Christi, Texas Area

Corpus Christi, Texas

Fort Worth, Texas

•User account creation and administration (Active Directory, Speedpay, NLS, Office365, Exchange 2010, ZComm)•Assess desktop and help desk related issues for onsite and remote users•Help desk phone support and ticket management (SharePoint)•Reset user account passwords (Active Directory, Speedpay, NLS, Office365, TLO)•Desktop Image Creation and Management (Symantec Ghost)•Adhoc report creation using SQL•Windows VPN and Dell SonicWall VPN support

Dallas/Fort Worth Area

•User account creation and administration (Active Directory, Speedpay, NLS, Office365, Vonage)•Technical lead on several major projects and system implementations (FreshDesk IT Service Management, Core Network Switch replacement and configuration, Email Migrations, as well as the acquisition of Loan Portfolio Servicing by Innovate Loan Services)•Desktop, Server, and Network support (remote and onsite)•Responsible for IT vendor service contracts•Hardware and software procurement•Desktop Image Creation and Management (Symantec Ghost)•Inventory Management•Fortinet VPN support

Dallas/Fort Worth Area

•User account creation and administration (Active Directory, Speedpay, NLS, Office365, Vonage)•Technical lead on several major projects and system implementations (FreshDesk IT Service Management, Core Network Switch replacement and configuration, Email Migrations, as well as the acquisition of Loan Portfolio Servicing by Innovate Loan Services)•Desktop, Server, and Network support (remote and onsite)•Responsible for IT vendor service contracts•Hardware and software procurement•Desktop Image Creation and Management (Symantec Ghost)•Inventory Management•Fortinet VPN support

Carrollton, Tx

•User account creation and administration (Active Directory, Exchange 2008)•Desktop and Server Support (Windows 7 & 8, Server 2008 R2 & 2013, SCCM)•Help desk phone support and ticket management (SCCM)

Dallas/Fort Worth Area

•Troubleshoot and support desktop OS and applications.•Create, change, and delete Active Directory user accounts per request.•Ensure that backups to tape are initiated daily and manage logs.•Manage file system permissions and requests for permissions changes on file servers.•Testing new software applications and OS settings before making available to the general user base.•Supporting the server infrastructure (builds, patching, and troubleshooting).

Dallas/Fort Worth Area

•Troubleshoot and support desktop OS and applications.•Create, change, and delete Active Directory user accounts per request.•Ensure that backups to tape are initiated daily and manage logs.•Manage file system permissions and requests for permissions changes on file servers.•Testing new software applications and OS settings before making available to the general user base.•Supporting the server infrastructure (builds, patching, and troubleshooting).

Dallas/Fort Worth Area

• Identified, diagnosed, and resolved desktop related issues in a 300+ user environment, which included 20+ remote work from home agents.• Developed and maintained desktop and laptop images using Symantec GhostCast and Lite-Touch.• Created several knowledge based articles for user administration of key systems.• Assisted in the testing and training phases of the implementation with the ChangeGear incident management system. • Participated in two 50+ person moves across three floors.• Successfully ex-merged and archived data for 400+ user accounts to fulfill a quarterly goal.• Assisted with maintaining the inventory management system.• Nominated for company SMART award in recognition for making the numbers.

Dallas/Fort Worth Area

•Identify, diagnose, and resolve Tier-III problems for end-users in a 1400+ user call center environment•Responsible for creating, deploying, and testing desktop and laptop images for a variety of platforms; such as HP 8510p, HP EliteBook 8530p, HP dc5100, HP dc5700, and Dell GX520 using Symantec GhostCast 11.0•Responsible for providing training on how to resolve issues at the Tier-I level before it has to be escalated when applicable•Blackberry device provisioning, support, and administration•Perform computer scans to insure all machines are up to date with all Microsoft patches and McAfee virus definitions using Shavlik Security Suite NetChk Agent and McAfee Orchestrator 4.5

Dallas/Fort Worth Area

•Identify, diagnose, and resolve problems for end-users in a 1300+ user call center environment•Provide one-on-one problem resolution over the phone or in person for end-users•Diagnose and resolve level two end-user network/local printer, PC hardware/software, e-mail, Internet, remote/local-area network access problems•Assist with office wide software upgrades, hardware refresh, as well as interoffice moves•Client account administration utilizing Active Directory•Create and manage the Help Desk Knowledge Base and on-call support schedule, system security and team matrix, and user lists•Trained and mentored 8 Help Desk Specialist in order to ensure compliance with performance goals and objectives•Perform monthly, quarterly, and annual system security audits•Blackberry device provisioning, support, and administration•Communicate production outages to business management•Iatrical role in the implementation and training of the IT Service Management, BK Tools, and My STR/ATA systems

Dallas/Fort Worth Area

•Identify, diagnose, and resolve Level One problems for customers and users•Provide one-on-one end-user problem resolution over the phone for customers•Diagnose and resolve user network or local printer problems, PC and server hardware problems, e-mail, Internet, dial-in and local-area network access problems•Assisted in interoffice moves