Eugene Hunter Email & Phone Number

I collaborate with support teams and the CEO to evaluate, execute, and oversee multi-year, multi-million-dollar government contracts that provide IT, Facilities Management, Mission Critical Power Management, and Electric Vehicle Supply Equipment (EVSE) services to federal and state municipalities. The scope of my work entails defining how technology can create value for the organization by developing strategies that include governance, organizational structure, enterprise architecture and operating models, business capability models, process definitions, and resource allocation.

Richmond Hill, Ontario, Ca

As an IT Service Director at Embross, I opened and oversaw a start-up U.S.-based 24X7 customer service support center focused on implementing end user self-self-service kiosks, POS throughout airport locations. Responsible for full-service delivery operations, ServiceNow ticketing, vendor management, recruitment, onboarding, and training of internal and external support staff across the U.S., Turkey, England, and France. Operated a $3M+ budget while delivering global technology and automation solutions for Fortune 500 and Fortune 100 clients.Notable Achievements:• Revenue Generation – Acquired $500K in new Master Service Agreements (MSAs) by consistently meeting contractual SLAs by 95% YOY and improving services profitability.• Problem Management – Attained a 100% resolution rate for 1300+ monthly service concerns by utilizing ITIL principles to drive effective and timely responses.• Operations Management – Managed a team of 25+ direct reports and 95+ field service technicians tasked with monthly servicing and updating over 700 domestic and international kiosks.

Geneva, Geneva, Ch

I was initially hired to coordinate end-to-end operations for end-user computing devices, enterprise communications, and global IT solutions for airline customers. My commitment to driving operational excellence and delivering unique value to our clients resulted in a promotion to Senior Service Delivery Manager within two years. My primary responsibilities included full accountability for a $6.9M+ P&L, vendor management, contractual partnerships with IBM Canada, Bell Canada, Delta Airlines, Air Canada, and Hawaiian Airlines, and the planning and execution of large-scale end-user technology portfolios.Notable Achievements:• Agile Project Management – Transitioned 4800 devices as part of the PC Refresh initiative for Air Canada within required SLAs.• Client Relationships – Cultivated relationships with C-Suite executives leading to a $5B service management contract with IBM Ltd., Bell Canada, and Air Canada.• Device Management – Successfully migrated over 3200 global end-user computers to a new Microsoft operating system resulting in efficient process automation and enhanced security.• Data Security – Maintained 100% PKI/PCI compliance during the global installation of over 1000 Air Canada kiosks by scheduling regular security checks, minimizing scope via segmentation, implementing single sign-on, and utilizing point-to-point encryption to adhere to FAA guidelines.• Network Infrastructure – Executed LAN Cisco switch/router installations and decommissioned outdated devices to maximize productivity by 98%.• Cost Containment – Used load balancing technique to prevent system failures of kiosks resulting in an annual cost savings of $1.5M and a decline in end-user complaints by 90%.

Geneva, Geneva, Ch

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Purchase, New York, Us

My primary responsibility in this role was coordinating the delivery of PepsiCo beverages to grocery and club stores throughout Georgia. I supervised a team of 20 commercial drivers and 30 merchandisers, optimized delivery routes, improved customer satisfaction, and streamlined schedules to maximize efficiency, minimize costs, and ensure our products were delivered on time. Notable Achievements:• Supply Chain Efficiency – Achieved 98% on-time deliveries by using CRM tools to adjust delivery schedules leading to better efficiency, 100% customer satisfaction, and an increase in customer orders by 90% month over month.• Regulatory Compliance – Enhanced DOT regulatory compliance by implementing policies and procedures that align CDL drivers with federal and state guidelines, reducing DOT violations and increasing productivity by 90%.

Atlanta, Georgia, Us

My core responsibilities included analyzing and managing risks and interdependencies within and across projects/systems/resources and formulating contingency plans with stakeholders and Senior Management. As Senior IT Project Manager, I defined and articulated the strategy, scope, communication, and implementation plans for multiple eCommerce and eBusiness project portfolios within the creative marketing division. I led internal and external web development teams of 15 people by managing cross-functional resources to support project execution on time and within budget.Notable Achievements:• Vendor Management – Collaborated with various vendors to launch step-by-step DIY videos in partnership with Home Depot, teaching consumers how to perform basic household services/installations. • User Experience (UX) – Launched multiple online feature web page categories that boosted site usability by 100% and improved end-user experiences using SDLC principles. • Integrative Technology – Integrated complete life cycle applications and system tools leading to online purchases and walk-in-store buying expansion.

Dublin 2, Ie

Initially, I was recruited to provide collaborative strategic direction for commercial and government clients regarding health practice by analyzing clients' needs and recommending engaging solutions to drive revenue growth. After two years, I was promoted to IT Technology Senior Consultant to support the development, launch, and execution strategy of the Strategy into Action program.Notable Achievements: • Contract Compliance – Re-designed ePortal solutions for three hospital networks for the Wellpoint health plan within a 12-month SLA and under a $2B budget.• Call Center Operations – Re-engineered call center operations for Cardinal Health by consolidating call centers, leading to a 75% reduction in call volume and over $1.3M in savings.• Workflow Optimization – Designed, built, tested, trained, and implemented functional technical specifications using the Business Process Management Validation method to translate user requirements into policies and procedures that enabled Supply Chain reporting for material master data and metadata maintenance and optimized workflows.

Dublin 2, Ie

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Independent IT consulting firm assisting federal and statewide clients with technology solutions and services • Richmond County Board of ED, Public Safety Department; Software Application Development Project• Private Physician Practices, GA, TN, AL; Wireless Application Development Project• Home Depot, Bank of America, Cousin Properties, FedEx, Publix Foods, GA, NC; Electronic Security Projects• U.S. Pentagon, U.S. ARMY, DOD, Redstone Arsenal, AL, Ft. Gordon, GA ,Aberdeen Proving Grounds, MD, Ft. Leavenworth, KS; Project Management Training

Norwalk, Ct, Us

Track business leads, articulate the benefits of IT managed services and develop processes for driving sales. Work closely with product managers, marketing executives, external partners, and allies in the development and implementation of IT strategies, plans and business models.• Chevron Corporation; IT Help Desk, and Field services project• CA Technologies; Software application implementation and field services project• Pella Windows, IA; Network Operating Center implementation and support project• Synovos Financial, GA; Field services and IT help desk project• Air Tran Airways, GA; Network Operating Center implementation and support project