- Achieve business and financial objectives and drive the growth of Amazon’s third-party sellers in high demand product categories within EU5 and United Kingdom marketplaces.- Identify opportunities to improve the Marketplace business for all sellers through scalable solutions and manage the roll-out of these solutions- Share learnings with global counterparts and internal stakeholders to drive best practices and to identify new opportunities- Conduct deep dives to understand root causes of seller performance and actions to scale growth- Work closely with Category teams to identify category specific growth opportunities- Identify and manage projects to improve customer and seller experience, working closely with internal and external teams

- Develop sales strategies and methodologies for the Singapore and Australia market, while facilitating contracts to accomplish revenue goals for global expansion of US based Sellers.- Prioritize expanding sellers into Singapore marketplace. - Responsible for seller recruitment, including identifying high value seller and business opportunity, Develop a strategy to approach and 'lockdown' key Seller to invest into the program. - Outbound sales, cold call, and pipeline management to deliver launch and selection target.- Manage account success during overall life cycle of a launched seller. - Collaboration with various internal and external stakeholders including product, marketing, logistic and carrier, payment and legal.- Grew WHALE account by 300% in first 6 weeks of 'launch' in Australia marketplace

- Review work forecasts and determine productivity requirements to meet overall business objectives. - Support process assistants, associates, HR, and other key operations team members, which includes allocating labor, directing meetings, assigning job responsibilities, and executing area manager daily standard work checklist. - Working to KPIs and diving deep if there are positive visual indicators or if team faces and/or needs to identify a barrier.

- Provided exceptional customer service via phone calls, emails, and live tickets up to 8 hours a day and responded to other written contact channels as needed.- Communicated to 35+ customers daily with a passion for service and a sincere desire to help.- Sought positive and timely solutions to all customer concerns using a variety of systems resources, including ZenDesk, M3 Infor, MainStreet, and Enterprise Business Solutions.- Acted as brand ambassador by learning more about products via onsite training, modifying orders, processing returns, and researching delays.- Tracked and evaluated the root cause of customer contacts to implement further improvements and to quickly report recurring issues.

- Provided extensive product knowledge on over 90 fruits and vegetables, including the beginning UPC of each item, while demonstrating a commitment to high quality customer service.- Confirmed pricing and signage accuracy for arrival of shipment of products, thus being keen to detail.- Maintained standard merchandising throughout the store by focusing on product assortment and inventory levels.- Mentored and trained 8 new employees within 4 month employment.- Managed busy work schedules of up to 68 hours per week.

- Generated an increase in individual sales goals by 12% throughout the summer of 2017, as set by department managers. Focused on being customer obsessed, while insisting on the highest standard.- Applied product knowledge and service offerings to support customers in providing a customer centric environment by learning and being curious. - Built relationships with 80+ customers and utilized CRM tools such as Personal Book.- Assisted 40+ customers per day by selling and leading on the floor through effective sales principles, such as selling people on value over the price of an item.

- Consistently delivered sales of $1,500 or more.- Independently served single parties up to 15 guests.- Independently served up to 5 tables of 5 guests simultaneously.- Introduced product offerings for customers, such as daily specials and alternatives.- Handled customer complaints by working with management to find best solution to satisfy customer.- Effectively managed time to ensure completion of duties and customer service experience.