Eugene Kim Email & Phone Number

Fighting fraud, bots, phishing, and scams for DeFi, gaming companies, and wallets.

San Francisco, California, Us

• Collaborated with internal stakeholders (Sales, Finance, Product, and Legal) to ensure that all deals align with corporate strategies and guidelines.• Provided deal structure guidance to field sales; identify and recommend changes to deal structures in response to observed behavior in the field.• Guided sales teams in the deal flow process and ensure smooth handoffs to Order Management and Revenue Operations; drive enhancements to the quote-to-order processes and policies.

• Led, managed, and facilitated transfer of assets for family to retire.• Conducted thorough change management of structure, knowledge, and operations.• Fully trained team from management to front line workers to follow policies and standards of procedure.

Redmond, Washington, Us

• Engaged with Partners on transforming their business; focused on Programmatic solutions to speed the conversation of traditional Enterprise Agreement customers into modern subscriptions.• Collaborate with legal, operations, sales, and product managers to spearhead, organize, and execute program policies and initiatives for Partner and Customer engagement.• Advise Channel Managers and External Partners on various concessions, amendments, and product licensing to ensure product and sales compliance. • Demystify Volume Licensing programs and policies by hosting presentations in laymen’s terms to partners, customers, and internal stakeholders.

• Founded and built customer intelligence platform overseeing fundraising and business activities.• Raised ~$200,000 venturing funding from top investors in the Valley; Alchemist Accelerator fellow.• Led team of 6 developers while managing multiple projects, which include understanding business use cases, scope and requirements, and finding and implementing solutions to address issues.• Managed client expectations and negotiate budget and timelines with contractors.• Managed frontend and backend deployments from start to finish to deliver robust solutions.

Madworks is a seed accelerator operating in Madison, Wisconsin that provides grants, mentors, lean startup methodology, structure, access to next-round finance and much, much more to selected early-stage companies.• Led award winning accelerator program to help startups with governance and business models.• Liaised between founders and accountants/attorneys to ensure compliance with documentation.• Developed a tailored program for each cohort, advised companies one-on-one, partnered with service providers, and introduced companies to potential customers and investors.

Madison, Wi, Us

• Oversee various operations of the clinic: (1) manage client intake, assessment, and triage coordination, (2) develop recommendations based off statistics and reporting, and (3) escalating issues.• Search for potential grant, foundation or donor opportunities.• Organize client and entrepreneurial events in which the L&E Clinic is a sponsor requiring knowledge of the University, Law School, Business School, D2P, WARF and entrepreneurial community.• Coordinate a collaborative, staff-engaged process to develop and implement policies and procedures.

Redmond, Washington, Us

• Operated multiple business functions: (1) compliance – spearhead campaigns and owned business operations to ensure customers were compliant, and (2) escalation service desk – reviewed proposals and escalations, provided recommendations to upper management, communicated software licensing information to sales channels, and solved complex licensing and customer dissatisfaction scenarios.• Managed a program addressing customers with compliance issue, and created new operation workflow and reporting. Spearhead the program by working with the customer, internal sales/technical team, and 3rd party resellers.• Provided valuable insight to business group by researching competitors’ strategy, pricing, and proposals.• Analyzed data via ad hoc reporting and provide recommendations to upper management.• Documented and provided training to various internal teams on changes in operation and/or processes.

Redmond, Washington, Us

• Gathered, critiqued, and documented requirements from the business; created mock-ups and process models.• Established value-add reporting and metrics for scorecards and key performance indicators with the business. • Conducted data analysis in Excel to provide reports on segment impact performance to the business. • Documented workflow processes and held presentations for training purposes.

Redmond, Washington, Us

• Prioritized, negotiated, and implemented business requirements from stakeholders for reporting and analytics (SSRS).• Managed the delivery of scope and requirements while balancing requirements with technical constraints.• Acted as liaison during development cycle of scope, testing (SIT/UAT), and rollout of the releases.• Worked in cross-functional environments to establish strong relationships with global business stakeholders.

Redmond, Washington, Us

• Generated a technical process that exports Excel invoice histories by automatically reorganizing and filtering changes using V-lookup, Pivot Tables, and Macros to improve workflow and efficiency. • Created product request forms/templates using Excel slicers, V-lookup, and conditional/logic formulas: launched pilot program and awaiting for approval by Microsoft’s World Wide Pricing Group. • Received Superior Performance Award for Quality Assurance/Velocity (99.18% rate) for Microsoft’s Q2 of FY13 from Microsoft’s Regional Manager/Licensing Executive and Sogeti USA’s VP. • Trained and mentored new hires with workflow process including MACH Licensing Specialists.

•Achievements:oConducted change management and stakeholder analysis of business: drove net income from negative to positive, reorganized employee work structure, decreased overhead costs, and retained customer base.oManaged transitioning of brands, executions of marketing plans, and change management of organization. •Interim General Manager / Project Manager:oPlanned, directed, and evaluated all operations of the hotel.oManaged vendors and brand managers, and maintained relationships with all online and local partners.oImproved customer relationships and resolve all customer complaints.

•Achievements:oPartnered with 70 businesses for World MS Day to contribute third of proceeds to the cause.oSpearheaded marketing projects utilizing QR codes, social media, e-mail, and face to face marketing.oCreated splash page via HTML accruing 1,300+ likes and raised $100,000 in two months of operation.•Co-Founder / Project Manager:oCo-founded not-for-profit organization to educate children about multiple sclerosis through literature.oPitched to board of investors and obtained all necessary seed funding.oFormed key partnership with publisher and 3 charitable organizations directly benefitting from each sale.

Orinda, Ca, Us

•Achievements:oIncreased efficiency of data compilation of Excel, decreasing time by 30% and cutting manpower by half.•Data Intern:oAttended all deal-flow and forum meetings, offered advice when prompted, and recorded conversation.oConducted due diligence of companies seeking seed money with Northwest Entrepreneur Director.oCompiled data of companies, investors, and interest levels, and maintained database.

Seattle, Wa, Us

•Provided help desk support and troubleshoot software and hardware issues for Foster Business School faculty.

New York, New York, Us

New York, New York, Us

Master'S Degree, Information Systems

Bachelor Of Business Administration (B.B.A.), Information Systems/Entrepreneurship

Education record