Eugene Mayo, Pmp Email & Phone Number

New York, NY, US

Responsible for delivery of all telecommunications services and associated SLA's for iHeart Media1. Manage relationship with TEMs provider who provides Mobility Help Desk Support, Invoice Management and Network Order Management. Current spend under management $30+ Million2. Provide program management and business case support to migrate all office/ studio.

Chandler, Arizona, US

• Manage the discovery and delivery of multiple technology refresh projects for assigned United Airlines airport and sales locations on a global basis.
• Delivered the completion of 35 LAN and End Point refresh projects for assigned airport locations, requiring cross functional coordination of multiple teams to successfully collapse networks, replace core and access.
• Assisted with the cleanup and closeout of the overall LAN and End Point refresh project by ensuring that all activity associated with final milestones was documented and complete.
• Delivered the completion of 40 Avaya to Cisco VoIP refresh projects for assigned airport and sales locations including End User coordination, managing circuit delivery, cabling requirements and vendor coordination.

• Network and Security Product Launch Manager (2014 – 2015) - Delivered organizational readiness to support the launch of new products and services.
• Led cross functional teams to create product and legal documentation, ensuring that client’s expectations and understanding of the company’s products were realized.
• Developed and managed sales and operational training plans, ensuring teams were able to sell, deploy, and support products and services.
• Created service delivery workflows and negotiated with business partners, ensuring that processes and deliverables aligned with company model.
• Project managed the product development life-cycle from inception to delivery, launching a fully managed hosted BroadSoft VoIP solution with Fortinet based Cloud UTM Services in Q1/2015.
• Collaborated and negotiated with sales and vendors, delivering a suite of AirMagnet based Wireless Site Survey Services Q4 – 2015.

• Engaged during the sales process and managed customer deployments of advanced IP network solutions. Provided leadership to the Project Management Team and established forecasting and reporting tools to proactively.
• Led the opportunity life-cycle and project execution, completing a $4.5M network re-grooming and technology refresh project for a 1500 site national retail customer.
• Managed the Project Management team to create functional process workflows, SharePoint repository for centralization and collaboration of processes, reporting, and project specific data, achieving a consistent approach.
• Conducted detailed analysis and created a resource sizing model for the Project Management team, ensuring that departmental growth needs were aligned with organizational growth plans.

Pleasanton, CA, US

• Successfully managed complex customer engagements while balancing capacity and resources without compromising quality.
• Collaborated weekly with the team to create and manage the Project Management forecast and the weekly CEO project status report, ensuring executive alignment and support on project activity.
• Delivered diligent sales support and focused project execution, resulting in the completion of a $20M network replacement project for a financial services firm.
• Successfully managed a pilot project resulting in the award and completion of a $7.6M deployment of a network for a 1718 site early childhood learning education firm.
• Managed customer requirements and internal teams, implementing a $3.8M network for a national retailer with 800 locations.
• Provided operational leadership for the Shell Oil CoolBand program by delivering program performance results while implementing multiple projects for participating Dealers.

Pleasanton, CA, US

• Created and led the Project Management Team and established project management standards and associated workflows to provide process clarification.
• Facilitated weekly forecast meetings with the management of Service Delivery and Support, ensuring that all operational teams were focused on delivering the project management forecast.
• Provided weekly consolidated project status report for the CEO, aligning executive support requirements to with projects schedule.
• Participated in cross functional CEO Process Improvement Committee, aligning and standardizing Project Management organizational processes.
• Contributed in executive customer stakeholder meetings, representing and supporting the status, issues and actions of the project.

Chicago, Illinois, US

• Implemented a new service delivery model and built the team to manage customer order status inquiries, device configurations, IP allocations, and the test and turn up of network managed services and internet.
• Realigned operational team members by creating a division of labor between support and installation services, improving service delivery and technical support performance.
• Implemented standardization of a single field service organization, providing onsite technology refresh, and installation services.
• Held weekly team meeting to review inventory, logistics, and associated supplier contracts, ensuring that customers’ supply needs and requirements were met.

Chicago, Illinois, US

• Managed the deployment of broadband based network managed services including delivery of a software client that provided access to a global network of dial up and Wi-Fi.
• Successfully managed pilot and focused project management; delivered a $7.6M IP based network for an automotive repair organization with 1725 national locations.
• Participated on a large cross functional customer team and managed the deployment of a $2.2M network for a financial services firm with 600 sites.
• Collaborated externally and internally to lead a Beta Pilot project for the next generation Mobile Office client, improving Wi-Fi aggregation and Hot Spot rating.

Richardson, TX, US

• Director East Coast Operations for local Nortel distributor in Union NJ.
• Account Manager for local NEC distributor in Houston TX
• Director Service Readiness - led team to ensure that there were service readiness plans in place to support the launch or exit of new products.
• Director Marketing Y2K and relocated to Houston TX. Led team to identify sales opportunities and to provide customers with information on Y2K as it pertained to the supported PBX and associated applications.
• Major Account Manager for key accounts in the Washington DC area.
• Senior Manager of operations for the Pittsburgh Branch managing a 45-person operation supporting central and western PA as well as the state of West Virginia and Western OH.