Eugene Pronin Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Completing rent assessment and rent reviews in accordance with Housing Service Act (HAS) guidelines, including recalculations.
• Managing leasing process, verifying RGI eligibility, reviewing tenancy requirements, assessing income and assets documents.
• Analysing and managing arrears data, monitoring repayment agreements, generating reports for internal stakeholders.
• Coordinating tenant legal processes including initiating termination notices for tenant arrears, and breaches of Residential Tenancy Act.
• Liaising with Government agencies to identify and assist vulnerable tenants.
• Preparing correspondence of general tenancy and tenancy management, and routine correspondence and reports.

Toronto, Canada Area

• Completed full cycle of Accounts Receivable and Accounts Payable. Processed accounts and incomingpayments in compliance with GAAP financial policies and procedures.
• Generated financial statements and reports detailing accounts receivable and payable status.
• Reconciled processed work by verifying entries and comparing system reports to balances.
• Researched and evaluating clients’ creditworthiness, created credit scoring models to predict risks.Managed direct bill applications based on credibility and potential revenues and losses. Ensured all creditprocedures.
• Monitored payments, maintained records, followed up with the clients to manage accounts settlements.
• Managed cash operations including audit and reconciliation of due backs, petty cash, overage/shortagefrom all colleagues, identified deficiencies and enacted procedures to reduce future losses.

Toronto, Canada Area

• Managed daily operations of Concierge, and Club Executive Concierge Teams.
• Monitored, evaluated, and corrected performance to ensure exceptional customer service standards are met.
• Coordinated scheduling and processed payroll for Concierge & Club Concierge Departments.
• Conducted operational training of new associates.
• Created operational reports and standards procedure manuals.
• Promoted teamwork and quality service through daily communication and coordination with other departments.

Toronto, Canada Area

• Developed leadership skills by assisting in supervising the front desk function, ensuring all staff is properly trained in accordance with regulations, policies and procedures.
• Cultivated organizational skills by coordinating, assigning, and assessing the work of front desk agents.
• Monitored performance and recommended corrective or disciplinary actions.
• Displayed analytical and problem solving skills by responding to guest complaints, and made appropriate service recovery decisions.
• Utilized interpersonal skills to resolve work-related issues, and submitted progress reports.
• Promoted teamwork and quality service through daily communication and coordination withother departments.

Toronto, Canada Area

• Guest check-in/out, collected financial information, assigned rooms, processed transactions, responded incoming calls, emails, organized incoming/outgoing mail, recorded employee messages, created reservations, managed.
• Calculated, analysed, interpreted and evaluated financial reports information. Showed the ability to meet deadlines and to assess priorities.

Accounting And Finance

Hospitality And Tourism Management, 93%

Activities and Societies: Vice President of Humber Travel & Tourism Club, Humber Orientation Team, Humber International Peer Mentor.

Master Of Arts (Ma), Accounting & Auditing, 95%

Activities and Societies: Vice President of Students Federation, Chernivtsi City Hall Social Organization volunteer.

Bachelor Of Arts (Ba), Accounting & Auditing, 95%

Activities and Societies: Vice President of Student Federation, Chernivtsi City Hall Social Organization volunteer, Drama Club.