Eugene Douglas Ii Email and Phone Number
Eugene Douglas Ii's Location
Charlotte, North Carolina, United States, United States
Eugene Douglas Ii's Contact Details
Eugene Douglas Ii work email
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Eugene Douglas Ii personal email
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About Eugene Douglas Ii
As a strategic consultant with over a decade of experience, I am results-driven and focused on developing and implementing effective strategies across multiple industries. I have a proven track record of success in supporting various projects, evaluating and improving business processes and systems, and developing and implementing successful digital marketing strategies across multiple channels.My expertise lies in data analysis and optimization, leveraging my advanced knowledge of digital platforms, Google Analytics, and other digital marketing metrics to develop customized solutions that help businesses achieve their objectives. I excel at collaborating with cross-functional teams to align digital marketing efforts with overall business goals, resulting in cohesive and effective strategies.With a strong background in both marketing and compliance, I am uniquely qualified to address the complex challenges facing businesses today. I am a collaborative and results-oriented strategist who excels at working with cross-functional teams to align strategic initiatives with overall business goals. I have a keen eye for identifying opportunities to optimize business processes, driving efficiency and productivity.Throughout my career, I have delivered exceptional results for my clients. I have a track record of increasing website traffic, boosting customer engagement, and driving continuous improvement through consistent analysis of campaign metrics. I have successfully executed digital marketing campaigns for clients and coordinated with production teams to execute web design, content creation, SEO, and social media strategies to increase online visibility and drive meaningful traffic.I offer my services as a strategic consultant on a project-based, hourly, and retainer (3, 6, and 12 month) basis, with pricing that reflects my expertise, experience, and value proposition.In summary, I am a highly accomplished strategic consultant with a wealth of experience in developing and implementing successful strategies. My expertise in data analysis, digital platforms, and collaboration makes me a sought-after consultant who delivers results for my clients.
Eugene Douglas Ii's Current Company Details
Eugene Douglas Ii Work Experience Details
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Lead Control Management Officer, VpWells Fargo Oct 2024 - PresentSan Francisco, California, Us
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Senior Lead Business Execution ConsultantWells Fargo May 2023 - Oct 2024San Francisco, California, UsChief Operations Office | Risk Transformation & Execution; RCSA - Review & Challenge Board
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Strategic Business ConsultantJsw Media Group Oct 2022 - PresentCharlotte, North Carolina, Us -
Lead Analytics Consultant/Compliance OfficerWells Fargo Dec 2021 - Aug 2022San Francisco, California, UsResponsible for identifying, developing, and performing in-depth analysis resulting in relevant business identifying gaps, improving risk management, ensuring adequacy of programs. Contribute to senior level presentations whilst aggregating and leveraging data from multiple sources, including both internal and external sources. Ensures adherence to internal policies and procedures for consistency and accuracy on all projects assigned/managed. Provides updates on project logs and operations reviews. • Co-leads the development, implementation, and execution of second line program assessments within Conduct Risk Insider Threat• Leads the planning and execution of all mapping exercises to ensure the structure of the Insider Threat Risk Assessment is aligned to policy• Leads data analysis for Conduct Risk Assessment Team and executes all data aggregation and transformation activities• Spearheads the development and implementation of the Audit Evidence Tracker to ensure all deliverables adhere to the project plan• Conducts routine analysis of the Conduct Risk program methodologies and policies assessing and mitigating potential impacts and gaps• Oversees Metric Library reconciliation and remediation efforts to ensure alignment to published methodologies and policies• Creates and enhances executive level dashboards based on the requirements of our internal partners/stakeholders• Accountable for the development and completion of Insider Threat Risk learning and awareness documentation• Organizes workgroup sessions with Compliance Officers to document and evidence all learning and awareness activities
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Digital Marketing ConsultantPower 104.4 Fm Jan 2018 - Mar 2021Conceptualized and executed digital marketing campaigns for clients, serving as main point of contact and ensuring project schedules.Coordinated with production teams to execute web design, content creation, SEO, and social media strategies to increase online visibility and drive meaningful traffic.Developed and tracked marketing plans, providing progress reports to business owners and stakeholders.Worked with creative directors and marketing managers to execute weekly radio promotion campaigns, resulting in a 31% increase in listenership.Developed and executed marketing calendars, utilizing social media, email, and SMS to reach 500k page visits through influencer marketing and cross-brand initiatives.Launched successful initiatives for local and independent creatives, resulting in a 73% success rate.Collaborated with executive leadership and partnerships to raise $45,000 over 3 years through charitable contributions and fundraising activities.Activated listenership to 10 new markets.
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Digital Marketing ConsultantLawan'S Soulfood May 2015 - Mar 2020• Managed engagement efforts through email, social media, SMS, and site activations, initiating brand loyalty programs and ensuring proper messaging and targeting of email blasts to 120K+ members.• Strategized with restaurant owners to develop a future state plan for the loyalty program across digital channels.• Executed pillar programs to increase engagement and customer appreciation, resulting in record-breaking sales of $180,000+ in a month.• Collaborated with 3rd party agencies (Clover, Toast, UberEats, GrubHub, etc.) to ensure smooth operation of campaigns, programs, and customer acquisition.• Coordinated with customers and partners (Beasley Media, Shutterfly, Pandora, Hulu, Wells Fargo, and more) to achieve goals of engagement, in-store sales, on-site traffic, and specific loyalty metrics.• Developed and tested new methods to build awareness and create engagement for event activations across the city and state.
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Business Execution ConsultantWells Fargo May 2016 - Oct 2017San Francisco, California, UsManaged 50+ team sites directly supporting the Chief Information Officer (CIO); Translated business requirements into system functionality within the SharePoint framework. Developed/customized/implemented/managed SharePoint collaboration tools, web parts and web part pages; creates sites, document libraries, lists and views. Managed SharePoint provisions for Technology Data Operations as well as program cross functional business partners. Co-planned, developed, and implemented program strategies. Created monthly/quarterly BI reports for executive leadership. Planned, developed, and implemented document/records management process and procedures utilizing Document Management Services (DMS). Analyzed and documented requirements to reconcile current process issues and enhance systems for future business needs
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Senior Business AnalystBank Of America Aug 2015 - May 2016Charlotte, Nc, UsBuilt, configured, and maintained all SharePoint Sites for Global RDS. Increased reporting efficiency and decreased labor hours spent monthly on reporting by 30% utilizing Power BI tools. Oversaw and participated in User Acceptance Testing onboarding new software. Conducted data mining and analysis activities based on project needs. SharePoint Site Collections Admin and Site Co-Owner for Global RDS (AMRS, EMEA, APAC). Managed permissions and provisions all Front, Middle and Back Office team members. Created and managed alerts to monitor high priority activity on business-critical information as required.● Created monthly/quarterly BI reports for leadership on usage and progress of site collections across RDS footprint● Partnered with MIS and Reporting partners to plan, build, and manage all custom business intelligence reports from inception● Provided AML/KYC guidance for client on-boarding practices for enterprise-wide project (Broker Dealer Separation) -
Sr. Global Financial Crimes Compliance Specialist/Sharepoint AdminMindseeker, Inc. (Client: Bank Of America) Mar 2015 - Jun 2015Charlotte, Nc, UsSupported AML/EDD risk programs and processes while assisting with process analysis and efficiency recommendations. Reviewed incoming client files (on-boarding, refresh, escalations) for AML suitability and made business retention decisions. Identified effective mitigation strategies by accurately analyzing and evaluating client data, control weaknesses within department framework and addressed policy and procedure violations. Performed data analysis during the Client On-boarding process by to detect any quality issues. Used relational databases and other reporting tools to review AML data for completeness/reasonability● SharePoint Site Collections Admin for GFCC team site● Created weekly dashboard reports using BI tools for management to represent the quality of data entered and client data reviewed
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Senior Business Systems Consultant/Sharepoint AdminSignature Consultants (Client: Wells Fargo) Sep 2014 - Dec 2014San Francisco, California, UsAs a strategic consultant, led collaboration between business and technology stakeholders. Established functional requirements, managed change requests, and assisted QA team. Coordinated User Acceptance Testing and ensured traceability.Contributions:SharePoint Admin for ERMTDeveloped & maintained ERMT SharePoint sitesManaged ERMT team permissionsSkills:Stakeholder managementChange managementStrategic consultingQA & UAT coordinationRequirements managementSharePoint administration
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Senior Compliance Consultant/Sharepoint AdminLpl Financial Jan 2014 - Sep 2014San Diego, Ca, UsManaged strategic metrics for SI organization, collaborating on process improvement projects and providing expertise. Developed reports for senior leadership, and coordinated the creation of the Centralized Consulting Group (CCG) within LPL Financial.Achievements:Eliminated $2.1M in contingent labor spendingSharePoint Admin for GRC & CCGReduced labor by 40h/weekDeveloped resource planning models & conducted onboardingSystem & skills:AML & strategic consultingProcess improvement & SharePointResource planning & onboarding -
Anti-Money Laundering AnalystLpl Financial Oct 2013 - Jan 2014San Diego, Ca, UsManaged AML alerts via Mantas for brokerage accounts, ensuring proper documentation for money movement & account registration. Addressed escalated issues, case management, and filed SARs. Monitored elder abuse, performed due diligence on high-risk accounts, and managed $50M in assets.Systems & skills:AML & strategic consultingMantas, Lexis-NexisElder abuse detectionHigh-risk account due diligenceSARs & case managementAsset management & risk mitigation
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Financial Crimes AnalystWells Fargo May 2012 - Jul 2013San Francisco, California, UsManaged real-time analysis of cross-channel transactions, employing multidimensional profiling for AML, fraud detection, and strategic consulting. Reviewed 60-100 daily alerts to mitigate losses and detect suspicious activities, examining EFTs and monitoring online/mobile banking channels.Systems & skills:AML & fraud detectionInvestigative analysisWatch-List Filtering & PEP monitoringLexis Nexis, CDD, ITO preventionSAR submission & case managementEmerald, SQL, Fast Data, Prevent, Fiserv, CashEdge, Partner Care, Hogan, Experian, Nice ActimizeAchievements:Mitigated $1.5M+ by identifying control gaps across multiple banking channels
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Online Customer Service Team Lead/Sharepoint AdminWells Fargo Nov 2010 - May 2012San Francisco, California, Us•Utilized Hogan mainframe system to maintenance client and account level relationships•Managed and coordinated activities associated with a wide variety of projects •Trained, directed and motivated team of 20+ Online Customer Service and Sales representatives.•Maintained Service Level Agreements (SLA) by monitoring agent aspect availability•Conducted random Quality Assurance (QA) evaluations/Telephony Audits (TA) via NICE to ensure agents adhered to company and federal compliance regulations. •Developed a program to assist upper managements’ site performance in achieving and exceeding all key metrics: -Reduced negative attrition from 34% to 13% -Improved team production from 33% to 71% -Increased site-wide profit per call margin by 79% from the previous quarter. -Enhanced site-wide customer satisfaction scores from 74% to 87% -Led Ambassador Engagement program on behalf of Online Customer Service Site Manager; increasing employee engagement among peers•Provided 1 on 1 coaching, feedback, and leadership to 10-25 newly hired Consumer/Business Online Customer Service bankers•Increased team member engagement by creating inclusive and fun learning environment by designing and facilitating online customer service and sales workshops for underperforming bankers and implemented job aids for multiple cross selling opportunities•Developed and distributed bi-weekly and monthly reports to upper management to highlight overachieving/underperforming team members•Managed and maintained internal SharePoint site (e.g. managed permissions, maintained current and archived data in a centralized location)•Created, leveraged and managed content types, site columns, lookups and templates for re-use in sites•Assessed departmental needs and created branded material for classroom facilitation/refresher courses and partnered with multiple lines of business to ensure all classroom facilitations met departmental standards
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Online Customer Service Representative Ii/Sharepoint AnalystWells Fargo Apr 2010 - Nov 2010San Francisco, California, UsAssisted 70-80 internal & external customers daily with a wide range of inquiries related to Business & Consumer Online financial products and services. Profiled and identified Consumer, Business and Cross Channel products and serviced based on customer’s existing portfolio. Responded to non-routine escalations concerning Business/Consumer online financial products/services. Processed complex online transactions, performed extensive research to resolve complex consumer/business customer issues and provided guidance and assistance to team members. Provided training on policies/procedural changes and new or enhanced services; changed customer profiles; observed representative’s work and reported trends to upper management. Assisted customers with internet application configurations in conjunction with developing online financial portfolios. Acted as a subject matter expert for all product information and worked on special projects upon requests.Selected Contributions:- Sales performance: averaged $102,472 in revenue, 52.42% referral rate (Level 5) , $24.16 profit per call (Level 5) and 30.79% close rate (Level 4) YTD 4th Quarter 2011 - Identified as Point of Contact for Charlotte Online Customer Service by leadership team- Closed over $400,000 in Consumer, Business and Cross Channel referrals- Conducted entry level SharePoint analysis and design
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Assistant Produce ManagerHarris Teeter Oct 2007 - Apr 2010Matthews, North Carolina, UsManaged and supervised up to 20 associates in the Produce Department, also be assigned responsibility for the Floral Department. Responsible the overall direction, coordination, and evaluation of both departments. Carried out supervisory responsibilities in accordance with Harris Teeter’s policies.. Responsibilities included training associates; planning, assigning, and directing work; assisted in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Developed sales and merchandising strategies to increase departmental profitability. Participated in and successfully completed required trainings and to work with the team and increased customer satisfaction and sales. -
PublicistLittle Boopies Aug 2004 - Apr 2010Assisted in the recruiting & staffing process; Responsible for multi-media marketing; key participant in business development; Sold product & services to 1500+ customersAccomplishments: • Successfully won contracts for the following businesses, but not limited to – Jo Jo’s China Bistro & V101.9• Developed a “Public Relations” committee of 7 members.
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Sales LeadFoot Locker Jun 2005 - Aug 2007New York City, New York, Us• Sold $4500.00 of inventory weekly• Provided exceptional customer experiences through engagement, attitude and service.• Demonstrated ability to drive profitable sales through promotions and merchandizing.• Achieved 20% more than the actual store sales goals set by corporate.• Increased customer base by 30% during the year 2006 following excellence in customer services resulting in recurring business• Led the Carolina District for sales three consecutive months in 2006
Eugene Douglas Ii Skills
Banking
Microsoft Excel
Building Relationships
Customer Satisfaction
Team Building
Powerpoint
Microsoft Office
Team Leadership
Time Management
Business Analysis
Coaching
Recruiting
Risk Management
Microsoft Word
Fraud Detection
Outlook
Anti Money Laundering
Visio
Sharepoint
Business Process Improvement
New Hire Training
Kyc
Online Fraud
Microsoft Publisher
Bank Secrecy Act
Commercial Banking
Customer Service Management
Financial Crimes Investigations
Suspicious Activity Reporting
Credit Card Fraud
Leadership
Emotional Intelligence
Key Driver Analysis
Actimize
Rsa Securid
Financial Risk Management
Due Diligence
Business Requirements
Requirements Analysis
Risk Compliance
Risk Governance
Compliance
Customer Escalation Management
Ofac
Cdd
Functional Specifications
Functional Requirements
Requirements Gathering
Management
Eugene Douglas Ii Education Details
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Central Piedmont Community CollegeGeneral -
Mount Pleasant High SchoolMarketing
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Providence High School
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Providence High School
Frequently Asked Questions about Eugene Douglas Ii
What company does Eugene Douglas Ii work for?
Eugene Douglas Ii works for Wells Fargo
What is Eugene Douglas Ii's role at the current company?
Eugene Douglas Ii's current role is Control Management Vice President at Wells Fargo.
What is Eugene Douglas Ii's email address?
Eugene Douglas Ii's email address is er****@****hoo.com
What schools did Eugene Douglas Ii attend?
Eugene Douglas Ii attended Central Piedmont Community College, Mount Pleasant High School, Providence High School, Providence High School.
What skills is Eugene Douglas Ii known for?
Eugene Douglas Ii has skills like Banking, Microsoft Excel, Building Relationships, Customer Satisfaction, Team Building, Powerpoint, Microsoft Office, Team Leadership, Time Management, Business Analysis, Coaching, Recruiting.
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