Eugene Richmann - Emba, Msc, Macs Email & Phone Number

Melbourne, VIC, AU

Australia

• Vinnies NSW is an NFP supporting 2,500 employees and 4,100 volunteers across 390+ sites. After 25 years in corporate IT, I wanted to share my knowledge, skillsets and qualifications for a cause, to give back and.
• Lead a team of 14 with 3 direct reports, coaching and mentoring, and helped 2 staff get promoted.
• Helped to contribute to positive employee qualitative feedback in a survey in July 2023.
• Identify and deliver innovative ICT strategies and automations to help Vinnies achieve strategic goals and save costs.
• Guide and advise processes on the DR Strategy to mitigate to disaster and security threats.
• Managed first FY24 budget and achieved cost savings or mitigation of over $1m.

• Lead ICT team of 30 with 2 direct reports on ICT Infrastructure, Networking, Security &Support (24/7), ICT Projects & Vendors.IT Operations:
• Developed, executed annual ICT strategies to improve effectiveness, including Covid response.
• Advised ANZ Executive Leadership Team on IT, operations, solution, analytics & innovation.
• Managed network infrastructure, supported operations & large teams at 24 sites in Australasia.People Leadership:
• Managed two Level 1 & Level 2 technical support staff looking after Australasia pre-Covid.
• Led, trained, & motivated project teams, six vendors to deliver projects, & services.

• Promoted to Senior Operation/Network Engineer in Australia in 2004, ensured quality robust outstation office infrastructure, led, and mentored teams and maintained 100% user satisfaction with zero escalations. IT.
• Praised for a preventative approach to network services, empowering 500 users without one single escalation.
• Excelled across technical troubleshooting; reduced ticket times by 50% and aircraft repair time by 2 days.
• Successfully proved my ability to add significant value and gained the trust and confidence of head office in UAE, which improved support for the Australian and New Zealand regional office.Business Transformation:
• Conducted initial analysis of ICT operation, observed what was needed and identified opportunities for cost reductions. Successfully identified ways to run the ICT operation for ANZ at a lower cost than the Indian.
• Data Centre: Developed a futureproofing ICT Strategy proposal to implement a centralised data centre for ANZ to support and enable regional growth and new offices. Proposal would have had following benefits:

• Ensuring robust outstation office infrastructure globally on promotion to Senior Operation / Network Engineer
• Visited sites across Europe, Africa, Asia, the Middle East, America & Australia; leading and mentoring teams
• Supported and successfully delivered solutions to up to chairman level

• Promoted to senior operation/network engineer, ensuring robust outstation office infrastructure globally
• Visited sites across Europe, Africa, Asia, the Middle East, America & Australia; leading and mentoring teams
• Supported and successfully delivered solutions to up to chairman level

United Arab Emirates

• Excelled as an IT operations network engineer, achieving rapid promotions and progression due to outstanding performance and results

Emba, Executive Master Of Business Administration

Masters Of Science, Network Systems