Eugene Silva Email & Phone Number

Toronto, Ontario, Canada

• Collaborated with upper management to ensure that distribution center workflow was seamless and efficient to achieve corporate metrics and goals.
• Assisted with inventory control, including weekly cycle counts and return to vendor processes.
• Excelled in data entry, order analysis, and tracking, streamlining operational procedures.
• Facilitated communication between dealers, the Toronto business unit, and the factory, to improve service delivery and customer satisfaction.
• Developed and maintained customer relationships, contributing to high retention rates through exceptional service.
• Provided support to warehouse operations, ensuring flexibility and operational efficiency.

Toronto, Canada Area

• Answer and respond to customers' inquiries via email, and over the phone.
• Receive and process customer orders, provide quotes, and submit invoices when needed.
• Liaised between customers and the factory to coordinate accurate lead times on orders.
• Assist in inventory control, including purchase order receipts and transfers.
• Maintain daily receipts and bank statements.
• On-hand support to warehouse personnel when needed.

Toronto, Canada Area

• Support management of an $ 32 million dollars inventory flow using client’s ERP software (Microsoft Office, Citrix MXP, Oracle)
• Lead receiving department to ensure optimal movement of incoming parts, allocation process and outbound merchandise.
• Execute cycle counts to ensure inventory levels accuracy
• Investigate discrepancies in the inventory (shortages and surpluses), analyze variances to make the necessary adjustments and identify root causes to eliminate repeated problems.
• Perform some administrative duties including Billing, Payroll and Productivity reports of client staff.
• Liaise with buyers and AP department to correct Invoice Rejection issues

Yorkdale Mall

• Provided support to the sales team, ensured all sales and service objectives were met
• Unpacked, coded and route goods to appropriate storage areas
• Organized products on display areas according to planogram and management instructions
• Used tracking/bar coding systems to identify existing inventory

Mississauga, ON

• Efficiently sorted products according to destination, labeled and routed merchandise to the proper delivery stream
• Assisted with preparing BOL, customs forms, invoices and other required documents
• Operated forklift and other equipment to load, unload, transport and store goods

Business Administration

Economics

Education record