Eugene Silva Email & Phone Number

Toronto, Ontario, Canada

• Collaborated with upper management to ensure that distribution center workflow was seamless and efficient to achieve corporate metrics and goals.• Assisted with inventory control, including weekly cycle counts and return to vendor processes.• Excelled in data entry, order analysis, and tracking, streamlining operational procedures.• Facilitated communication between dealers, the Toronto business unit, and the factory, to improve service delivery and customer satisfaction.• Developed and maintained customer relationships, contributing to high retention rates through exceptional service.• Provided support to warehouse operations, ensuring flexibility and operational efficiency.

Toronto, Canada Area

• Answer and respond to customers' inquiries via email, and over the phone.• Receive and process customer orders, provide quotes, and submit invoices when needed.• Liaised between customers and the factory to coordinate accurate lead times on orders.• Assist in inventory control, including purchase order receipts and transfers.• Maintain daily receipts and bank statements.• On-hand support to warehouse personnel when needed.

Toronto, Canada Area

•Support management of an $ 32 million dollars inventory flow using client’s ERP software (Microsoft Office, Citrix MXP, Oracle)•Lead receiving department to ensure optimal movement of incoming parts, allocation process and outbound merchandise.•Execute cycle counts to ensure inventory levels accuracy•Investigate discrepancies in the inventory (shortages and surpluses), analyze variances to make the necessary adjustments and identify root causes to eliminate repeated problems.•Perform some administrative duties including Billing, Payroll and Productivity reports of client staff.•Liaise with buyers and AP department to correct Invoice Rejection issues

Yorkdale Mall

• Provided support to the sales team, ensured all sales and service objectives were met • Unpacked, coded and route goods to appropriate storage areas• Organized products on display areas according to planogram and management instructions• Used tracking/bar coding systems to identify existing inventory

Mississauga, On

•Efficiently sorted products according to destination, labeled and routed merchandise to the proper delivery stream•Assisted with preparing BOL, customs forms, invoices and other required documents •Operated forklift and other equipment to load, unload, transport and store goods

Business Administration

Economics

Education record