𝐈𝐧𝐜𝐫𝐞𝐚𝐬𝐞𝐝 𝐢𝐧 𝐑𝐞𝐯𝐞𝐧𝐮𝐞 𝐟𝐨𝐫 𝐘𝐞𝐚𝐫 𝟐𝟎𝟐𝟒Achieved a remarkable 30.3% revenue growth in the 1st Half of Year 2024 as compared to Year 2023, by successfully onboarded multiple Large SME & Corporate clients𝐌𝐚𝐧𝐚𝐠𝐞𝐝 𝐃𝐢𝐯𝐞𝐫𝐬𝐞 𝐏𝐨𝐫𝐭𝐟𝐨𝐥𝐢𝐨Oversaw a wide-ranging portfolio of SMEs and Corporate clients & apply strategies that cater to varying business objectives & requirements𝐂𝐫𝐨𝐬𝐬-𝐅𝐮𝐧𝐜𝐭𝐢𝐨𝐧𝐚𝐥 𝐓𝐞𝐚𝐦… Show more 𝐈𝐧𝐜𝐫𝐞𝐚𝐬𝐞𝐝 𝐢𝐧 𝐑𝐞𝐯𝐞𝐧𝐮𝐞 𝐟𝐨𝐫 𝐘𝐞𝐚𝐫 𝟐𝟎𝟐𝟒Achieved a remarkable 30.3% revenue growth in the 1st Half of Year 2024 as compared to Year 2023, by successfully onboarded multiple Large SME & Corporate clients𝐌𝐚𝐧𝐚𝐠𝐞𝐝 𝐃𝐢𝐯𝐞𝐫𝐬𝐞 𝐏𝐨𝐫𝐭𝐟𝐨𝐥𝐢𝐨Oversaw a wide-ranging portfolio of SMEs and Corporate clients & apply strategies that cater to varying business objectives & requirements𝐂𝐫𝐨𝐬𝐬-𝐅𝐮𝐧𝐜𝐭𝐢𝐨𝐧𝐚𝐥 𝐓𝐞𝐚𝐦 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧Collaborated with different departments including technical support, product owners, customer service teams to leverage expertise & ensure seamless delivery of comprehensive solutions to businesses𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐀𝐜𝐜𝐨𝐮𝐧𝐭 𝐏𝐥𝐚𝐧𝐧𝐢𝐧𝐠Developed & executed account plans that aligned with clients’ business objectives and ensured long-term client satisfaction and revenue growth𝐑𝐞𝐠𝐮𝐥𝐚𝐫 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐑𝐞𝐯𝐢𝐞𝐰Conducted business reviews with businesses through gathered feedback, assessed evolving needs, adjusted services and proactive communication𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐓𝐨𝐨𝐥𝐬Utilized CRM System (Salesforce) to manage client interactions, tracking leads, account history & maintaining accurate record of businesses for efficient follow-up𝐏𝐫𝐢𝐦𝐚𝐫𝐲 𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐏𝐨𝐢𝐧𝐭Acted as the go-to person for businesses’ escalation & issue resolution to ensure seamless experience and fostering trust & reliability Show less

✅ 𝐑𝐞𝐯𝐞𝐧𝐮𝐞 𝐆𝐞𝐧𝐞𝐫𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐂𝐥𝐢𝐞𝐧𝐭 𝐄𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭:𝐃𝐫𝐨𝐯𝐞 𝐫𝐞𝐯𝐞𝐧𝐮𝐞 𝐠𝐫𝐨𝐰𝐭𝐡 by proactively promoting AIA products and services through personalized, persuasive phone calls to retail customers.𝐄𝐧𝐡𝐚𝐧𝐜𝐞𝐝 𝐜𝐥𝐢𝐞𝐧𝐭 𝐬𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧 by conducting thorough fact-finding to assess clients' life stages and providing customized solutions, significantly improving their quality of life.𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐞𝐝 𝐭𝐡𝐞… Show more ✅ 𝐑𝐞𝐯𝐞𝐧𝐮𝐞 𝐆𝐞𝐧𝐞𝐫𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐂𝐥𝐢𝐞𝐧𝐭 𝐄𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭:𝐃𝐫𝐨𝐯𝐞 𝐫𝐞𝐯𝐞𝐧𝐮𝐞 𝐠𝐫𝐨𝐰𝐭𝐡 by proactively promoting AIA products and services through personalized, persuasive phone calls to retail customers.𝐄𝐧𝐡𝐚𝐧𝐜𝐞𝐝 𝐜𝐥𝐢𝐞𝐧𝐭 𝐬𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧 by conducting thorough fact-finding to assess clients' life stages and providing customized solutions, significantly improving their quality of life.𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐞𝐝 𝐭𝐡𝐞 𝐢𝐦𝐩𝐨𝐫𝐭𝐚𝐧𝐜𝐞 𝐨𝐟 𝐢𝐧𝐬𝐮𝐫𝐚𝐧𝐜𝐞 effectively, creating awareness and urgency about financial security through compelling phone conversations.✅ 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 𝐚𝐧𝐝 𝐒𝐚𝐥𝐞𝐬 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩:𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐂𝐡𝐚𝐦𝐩𝐢𝐨𝐧 for AIA's flagship Banca Product, PB Major Illness Care, demonstrating comprehensive knowledge of features and benefits, resulting in increased market presence and sales growth.𝐋𝐞𝐝 𝐚 𝐭𝐞𝐚𝐦 of two financial executives, optimizing phone-based conversion rates and conducting training sessions to enhance performance and skills. Show less

✅ 𝐖𝐞𝐛𝐬𝐢𝐭𝐞 𝐎𝐯𝐞𝐫𝐡𝐚𝐮𝐥 𝐚𝐧𝐝 𝐔𝐈/𝐔𝐗 𝐄𝐧𝐡𝐚𝐧𝐜𝐞𝐦𝐞𝐧𝐭:𝐋𝐞𝐝 𝐚 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐨𝐯𝐞𝐫𝐡𝐚𝐮𝐥 of the company's website, transforming it into a powerful tool for projecting a professional and trustworthy corporate image.𝐄𝐥𝐞𝐯𝐚𝐭𝐞𝐝 𝐔𝐬𝐞𝐫 𝐈𝐧𝐭𝐞𝐫𝐟𝐚𝐜𝐞 (𝐔𝐈) 𝐚𝐧𝐝 𝐔𝐬𝐞𝐫 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 (𝐔𝐗) to ensure seamless navigation and engagement, resulting in increased online credibility.✅ 𝐒𝐨𝐜𝐢𝐚𝐥 𝐌𝐞𝐝𝐢𝐚… Show more ✅ 𝐖𝐞𝐛𝐬𝐢𝐭𝐞 𝐎𝐯𝐞𝐫𝐡𝐚𝐮𝐥 𝐚𝐧𝐝 𝐔𝐈/𝐔𝐗 𝐄𝐧𝐡𝐚𝐧𝐜𝐞𝐦𝐞𝐧𝐭:𝐋𝐞𝐝 𝐚 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐨𝐯𝐞𝐫𝐡𝐚𝐮𝐥 of the company's website, transforming it into a powerful tool for projecting a professional and trustworthy corporate image.𝐄𝐥𝐞𝐯𝐚𝐭𝐞𝐝 𝐔𝐬𝐞𝐫 𝐈𝐧𝐭𝐞𝐫𝐟𝐚𝐜𝐞 (𝐔𝐈) 𝐚𝐧𝐝 𝐔𝐬𝐞𝐫 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 (𝐔𝐗) to ensure seamless navigation and engagement, resulting in increased online credibility.✅ 𝐒𝐨𝐜𝐢𝐚𝐥 𝐌𝐞𝐝𝐢𝐚 𝐑𝐞𝐯𝐢𝐭𝐚𝐥𝐢𝐳𝐚𝐭𝐢𝐨𝐧:𝐑𝐞𝐯𝐢𝐯𝐞𝐝 𝐭𝐡𝐞 𝐜𝐨𝐦𝐩𝐚𝐧𝐲'𝐬 𝐝𝐨𝐫𝐦𝐚𝐧𝐭 𝐬𝐨𝐜𝐢𝐚𝐥 𝐦𝐞𝐝𝐢𝐚 𝐩𝐫𝐞𝐬𝐞𝐧𝐜𝐞 by conceptualizing and implementing a comprehensive strategy.𝐏𝐥𝐚𝐧𝐧𝐞𝐝 𝐚𝐧𝐝 𝐞𝐱𝐞𝐜𝐮𝐭𝐞𝐝 𝐜𝐨𝐧𝐭𝐞𝐧𝐭 𝐜𝐚𝐦𝐩𝐚𝐢𝐠𝐧𝐬 that rejuvenated the brand's online visibility and engagement, aligning with current market trends.✅ 𝐓𝐚𝐫𝐠𝐞𝐭𝐞𝐝 𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 𝐚𝐧𝐝 𝐄𝐯𝐞𝐧𝐭 𝐏𝐫𝐨𝐦𝐨𝐭𝐢𝐨𝐧:𝐂𝐫𝐚𝐟𝐭𝐞𝐝 𝐚 𝐜𝐚𝐩𝐭𝐢𝐯𝐚𝐭𝐢𝐧𝐠 𝐥𝐚𝐧𝐝𝐢𝐧𝐠 𝐩𝐚𝐠𝐞 to engage the target audience and drive attendance for a high-impact online event.𝐋𝐞𝐯𝐞𝐫𝐚𝐠𝐞𝐝 𝐭𝐨𝐩-𝐩𝐞𝐫𝐟𝐨𝐫𝐦𝐢𝐧𝐠 𝐬𝐨𝐜𝐢𝐚𝐥 𝐦𝐞𝐝𝐢𝐚 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬 like Facebook and Instagram to deliver targeted advertising campaigns, resulting in impressive event participation rates.✅ 𝐂𝐥𝐢𝐞𝐧𝐭 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐚𝐧𝐝 𝐏𝐞𝐫𝐬𝐨𝐧𝐚𝐥𝐢𝐳𝐚𝐭𝐢𝐨𝐧:𝐏𝐫𝐨𝐯𝐢𝐝𝐞𝐝 𝐞𝐱𝐜𝐞𝐩𝐭𝐢𝐨𝐧𝐚𝐥 𝐜𝐥𝐢𝐞𝐧𝐭 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 by conducting thorough fact-finding sessions to understand individual financial needs.𝐄𝐧𝐬𝐮𝐫𝐞𝐝 𝐚 𝐩𝐞𝐫𝐬𝐨𝐧𝐚𝐥𝐢𝐳𝐞𝐝 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞, facilitating seamless transitions to Licensed Financial Planners.✅ 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐂𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞:𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐞𝐝 𝐜𝐥𝐨𝐬𝐞𝐥𝐲 𝐰𝐢𝐭𝐡 𝐩𝐫𝐨𝐯𝐢𝐝𝐞𝐫𝐬 to streamline the enrollment process for Licensed Financial Planners while ensuring compliance with evolving industry regulations. Show less

Dedicatedly addressed incoming leads, delivering comprehensive explanations of our diverse Payment Solution packages. Demonstrated expertise in understanding client requirements and aligning them with suitable solutions.Proactively engaged with prospective clients, ensuring the seamless provision of essential information and guiding them through a streamlined Onboarding Process. Exemplified exceptional client-centric service.Fostered collaborative and harmonious working… Show more Dedicatedly addressed incoming leads, delivering comprehensive explanations of our diverse Payment Solution packages. Demonstrated expertise in understanding client requirements and aligning them with suitable solutions.Proactively engaged with prospective clients, ensuring the seamless provision of essential information and guiding them through a streamlined Onboarding Process. Exemplified exceptional client-centric service.Fostered collaborative and harmonious working relationships with cross-functional team members and key stakeholders within the organization. Coordinated efforts to guarantee clients' Onboarding Process was frictionless, with diligent collection of payment charges upon application.Maintained meticulous oversight of weekly, monthly, and quarterly Key Performance Indicators (KPIs) to ensure the continuous growth of the organization. Leveraged advanced Excel skills to create dynamic, tabulated reports tracking Assigned New Leads, Qualified Leads, and Converted Leads.Participated in industry events alongside Sales Manager to expand our professional network, heighten brand recognition, and cultivate prospective client relationships. Played a pivotal role in acquiring new business opportunities. Show less

Orchestrated compelling social media content strategies that significantly amplified audience engagement rates and bolstered brand awareness for a diverse portfolio of esteemed MNC corporations.Meticulously planned, created, and diligently maintained a dynamic Social Media Calendar, ensuring a seamless content preparation process and consistent, timely content publication.Demonstrated a commitment to data-driven success by conducting comprehensive market and competitive research… Show more Orchestrated compelling social media content strategies that significantly amplified audience engagement rates and bolstered brand awareness for a diverse portfolio of esteemed MNC corporations.Meticulously planned, created, and diligently maintained a dynamic Social Media Calendar, ensuring a seamless content preparation process and consistent, timely content publication.Demonstrated a commitment to data-driven success by conducting comprehensive market and competitive research within the industries of various MNC clients. Produced and analyzed social media reports to derive actionable insights, shaping the direction and enhancing the effectiveness of content strategies.Collaborated seamlessly with multifaceted teams from diverse departments to ensure the alignment of visual content with copywriting, guaranteeing the delivery of top-quality, relevant, and impactful social media content. Show less

Orchestrated and managed the company's social media presence on platforms like Facebook and Instagram, strategically elevating brand exposure and promoting multiple high-demand products tailored to specific demographic requirements.Planned, created, monitored, and meticulously analyzed the effectiveness of advertising campaigns across social media platforms. This included developing a detailed Social Media Calendar, evaluating metrics such as Likes, Shares, Comments, and Video Watch… Show more Orchestrated and managed the company's social media presence on platforms like Facebook and Instagram, strategically elevating brand exposure and promoting multiple high-demand products tailored to specific demographic requirements.Planned, created, monitored, and meticulously analyzed the effectiveness of advertising campaigns across social media platforms. This included developing a detailed Social Media Calendar, evaluating metrics such as Likes, Shares, Comments, and Video Watch Time, and conducting rigorous AB Testing to optimize ad performance.Utilized data insights gleaned from previous ad campaigns to brainstorm, innovate, and execute new ad sets, ensuring continual improvements. Specialized in leveraging Lookalike Audiences to achieve specific target metrics.Achieved remarkable month-over-month (MoM) revenue growth of 30% through the strategic implementation of social media advertising, expertly catering to chosen demographic segments.Managed prominent Malaysian E-Marketplace platforms, including Lazada, Shopee, 11street, and Lelong, significantly enhancing the visibility and revenue of company products.Designed captivating e-flyers, e-brochures, and e-banners for various E-Marketplace online store interfaces using Adobe Photoshop and Adobe Illustrator. These visually appealing designs instilled confidence in online buyers.Photographed, videographed, and skillfully edited visual content, effectively showcasing the unique features of diverse products for different campaigns. Proficiently utilized Adobe Photoshop, Adobe Illustrator, and Adobe Premiere Pro.Crafted comprehensive product descriptions to ensure online buyers had a clear understanding of product features, managing expectations, reducing misunderstandings, and bolstering purchase confidence.Collaborated closely with E-Marketplace partners to conceptualize and execute seasonal campaigns, resulting in a remarkable MoM revenue increase of 50%. Show less