Eugene Yan Email & Phone Number

Seattle, WA, US

• Building ML systems to serve customers at scale. Advising execs and teams on how to solve the right problems with the simplest solution. Educating the Org on ML, RecSys, LLMs.
• Designing and shipping centralized LLM systems for new GenAI customer experiences:- Built and deployed guardrails (e.g., content-safety, factual inconsistency) for customer-facing apps.- Built retrieval, clustering.
• Shipping ML & recommender systems to help customers discover, buy, and read more books:- Built bandit ranker to explore-exploit with sparse feedback; increased CTR XX% and profit $Y mil.- Designed labeling queues to.
• Educating & advising organizational leadership and teams as part of Generative AI Working Group.

Seattle, WA, US

• Built real-time candidate retrieval for recommendations and search; increased units and revenue by XX million, improved search metrics by Y%, 8,000+ queries/sec, p99 latency < 25ms, low cost (<2k monthly).
• Prototyped interactive tag-based discovery for books; launched on Amazon detail page and Kindle app.
• Incremental RecSys improvements: Added serendipity & book length preferences; +XX million in revenue.

• Iterating on AI systems, amplifying teams: https://www.aiteratelabs.com
• AlignEval: Making evals easy, fun, and semi-automated: http://aligneval.com
• How to build successful LLM products: https://applied-llms.org
• Papers, guides, and interviews with ML practitioners: https://applyingml.com

Singapore, Singapore, SG

uCare.ai aims to make healthcare more efficient and reduce cost. Winner of Frost & Sullivan's 2019 Innovation Award and accredited by the Singapore government.Predicted chronic diseases with 80% recall & 50% precision. Wanted to work with insurers to improve insurees’ health & reduce claims; they wanted us to identify who was healthy to sell them more.

Singapore, Singapore, SG

Lazada is Southeast Asia's largest e-commerce platform; acquired by Alibaba in April 2016.- Facilitated organizational & technological merger between Lazada and Alibaba.Built & led a team of 20+. Engaged execs on data & ML roadmap. Systems we shipped include:- Search and RecSys improvements: Increased CTR and conversion by ~30%- Push notifications.

Singapore, Singapore, SG

Built scalable ML systems across 6 countries, improving business outcomes and user experience, including:- Product ranking: Increased conversion by 5-8% and revenue by 15 - 20%- Product classifier: 95% top-3 accuracy, 200+ queries/second, reduced manual effort >95%, cost by >50%- Search intent API: Increased search CTR by 3-5%, 400+ queries/second- Review.

Armonk, New York, NY, US

Job demand forecasting & internal job RecSys; reduced attrition, reduced compute time by 90%.

Armonk, New York, NY, US

Social media analytics for global brand, anti-money laundering for global bank, supply chain for IBM.

Singapore, SG

Negotiated the Trans-Pacific Partnership, Singapore-Taiwan FTA, and Singapore-India FTA review.

Singapore, Singapore, SG

Contributed to 2 academic papers and several conference presentations.

Tiong Bahru, SG

Set up 1-Caramel (a patisserie and café); broke even within 6 months.

Master Of Science (M.S.), Computer Science

Bachelor Of Social Science (B.Soc.Sci.), Psychology And Organizational Behavior & Hr