Tasks & Achievements: Management and Strategic Planning 1. Company’s new Organizational Chart design and implementation.2. Supervision of employees under the following areas created according to the new organizational chart: Administration, Collections and Public Relations.3. Responsible for supervising the implementation of the IT platform, carried out in record time.4. In charge of the team to Identify and analyze life insurance's products that should be sold to meet the strategic objectives of the company and Design and implement the commissions structure for agents.5. Responsible for the budget compliance Year 2021 Budget was achieved on a 100%. Year 2020 Budget was achieved on a 60% (due to the pandemic).Operations Management1. Created the Operations Department needed to fulfill Company’s new goals and challenges.2. Expanded the sales department hiring two sales agents.3. Established next 5 years Business Plan for the Company.

Tasks & Achievements: Monitor Operational Infrastructure Strategic Plan by:1. Keeping track of Key Performance Indicators (KPI). 2. Monitor Project Phases: Revision of statuses and determine required changes to ensure completion within timeframe. 3. Monitor Deviations of the Operational Infrastructure Strategic Plan Monitor and review internal auditor’s observations, propose action plans to resolve “Audit Reports”.Support the documentation and analysis of the company’s procedures and processes to achieve a continuous improvement on all areas. Monitor Staff members and outsourcing employees work, semi-annual evaluations, and as needed, contracting new personnel.Contract and manage relations with providers of Communication equipment, IT Hardware equipment and IT Software equipment providers.Assets Inventory Control.Monitor the Budget of the Capital and the Budget of Operational Expenses for Operative and Technological areas. Work with VP of Administration and Finance to:1. Provide the statuses of different areas in order to fulfill Operational Infrastructure Strategic Plan 2. Design and Develop Strategic Operational and Technological Infrastructure Plan 3. Determine the Initial Budget of Capital and the Operational Expenses Budget per year.

Tasks & Achievements: QuickBooks Enterprise Solution 9.0 Implementation.This implementation brought the following advantages: 1. Updated information for management team 2. More accurate information 3. Easier and faster search of critical information 4. Reduced on a 50% the use of paper manual forms.Client/Server Platform by Implementation of a Wireless Network/Linksys Router and Windows Server’s Installation on the main PC.

Tasks & Achievements: === Migration Team for ‘New Platforms' Implementation for Claro-Codetel’ === 1- Data Mapping between new Claro’s Billing System and Verizon’s Billing System 2- Data Extraction from old Verizon’s system to new Claro’s Billing System === Technical Project Leader for CODETEL – Claro ‘Rebranding Project’ , coordination of changes needed on systems with old owner’ s name ==

Tasks & Achievements: == Coordination and implementation of Verizon Dominicana’s mainframe local programs for New NPA Project with a 100% succesful rate, no erros on production environment. == Contractors personnel supervisor for New NPA Project.== Marketing and Accounting reports generation based on Verizon's Billing System and Data Warehouse.== Analysis, Design and Implementation of Client Server applications interfaces with Verizon's Legacy Billing System Data: 1. Credit Limit: Toll Block System2. Line Gain Application: For abandonment of service (churn) calculation3. Customer Credit Validation Application4. SAP: Accounting System5. MDSS: Marketing Dataware House== For several years (approximately 3 ) assigned to train and coach new employees hired to work on mainframe’s platform and Verizon’s Billing System. References upon request.== Coordination, Impact analysis and updates of Verizon Dominicana’s local programs for Verizon's Billing System new versions.== Technical Project leader for ‘Diferenciación de Clientes’ (project controlled by PMO Office)== Coordination and implementation of Verizon Dominicana’s local programs conversion from File-Aid to Insync.== Coordinated, trained and established the use of CIU (new application for transfers to production) by Verizon Dominicana’s local programmers.== Generation of Marketing and Accounting reports thru CBSS Databases DB2 queries== CRB Billing System Support, during new GTE's Billing System Implementation (CBSS) at CODETEL (1996-1998)

Tasks & Achievements: Billing System support (RM Cobol)Accounting System support (RM Cobol)

Tasks & Achievements: Easy Bank Application Analysis and design (Informix New Era Object Oriented) BAS Accounting System support(Informix 4gl)

Tasks & Achievements: Development and implementation of Multibanca Application (Informix 4gl)

Tasks & Achievements: Worked directly with GTE's IT Experts on Billing Voucher and Treatment System (BVT) implementation.Worked directly with GTE's IT Experts on Customer Record Billing System (CRB) implementation. Worked as Technical Support with CODETEL's Local Billing System on IBM 4361 Mainframe platform.

Tasks & Achievements: In charge of School Administration System's operations.