Air export Operations | PSA BDP

I am responsible for managing the coordination of customer shipments by securing buy rates as well as capacity with qualified carriers/partners.I am also responsible for coordinating Pharma and Dangerous goods transport activities. My Responsibilities are:• Coordination of all aspects of the export process (including to billing, rate quotation, approval of vendors invoices)• Receive routing orders and bookings from customers and BDP Network. • Monitor ETA with airlines and ensure freight has arrived as per schedule• Ensure compliance with work Instructions and BDP procedures with all applicable laws & regulations.• Insures KPI performance accordingly to customer agreements and network requirements• To review and ensure alignment of shipping instructions including to clarify any deviations/conflicts in contradiction to country regulations, export compliance and rate and routing information.• To monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered• To initiate and resolve any rate or performance discrepancies• To work with Sales teams on account implementation, ensuring a smooth transition from sales to operations

I worked in A.T.C (GSA for ECS group) representing several airlines.I have worked for two major companies in the group: Turkish Airlines and Qatar Airways working with a team of about 6/10 colleagues.My responsabilities were:1) Giving assistance to all dispatch agents (customer services and support, general information and loadability);2) Reservations and updating bookings in the Airlines's systems (As400, Croamis)3) Maximising the capacity of the Aircraft loadability with weight and volume by planning the cargo according to the bookings;4) Give loading plan instructions for passengers and Freigher flights to our Handling Agent located in severals airports.5) Monitoring the status of the shipments and keep the shippers updated accordingly