1. Receive contacts via phone or chat.2. Hear customer out. Empathize. Confirm understanding of issue.3. Provide true and accurate information. 4. Educate customer of steps that can be taken so as to allow customers to make informed decision.5. Resolve customer's concern in a timely manner.6. Treat each customer as a friend. Live by Amazon's Tenet of Customer Obsession.7. Do other task that may be assigned by superiors from time to time.

1. Process Durable Medical Equipment2. Review prescription, sleep study as well as consultation with a Medical Doctor.3. Qualify a patient for the DME (Durable Medical Equipment).4. Process the order following Medicare guidelines5. Inform the patient about the qualifying steps and inquire from the doctor's office necessary documentation.

I was a Phone Banker 2 with Wells Fargo and took in calls and service customers with various request and inquiries. These may range from a balance inquiry to a request for card cancellation or account restriction. The number of calls each phone banker services may run up to as much as 90 plus or more per shift. These mainly come from the any state in the USA or any other place internationally where a customer may be located at the time of the call. Every one follows strict Federal Regulations as well as Bank Policies to safeguard the customer's accounts, interest and personal information.

I was a Reg E Risk Ops Analyst (Phone Specialist II) before I moved to Inventory Management (Back Office) as a Specialist II on October 27, 2014 up to August 08, 2017. I was trained for both Fraud and Non-Fraud claims/disputes in both capacity and is also knowledgeable with ACH claims/disputes by phone. I had additional up-training as a check forgery back office specialist II. I have a total of 7 years 11 months and 25 days experience in initiating claims by phone to reviewing disputes as a back office IM specialist II and processing chargebacks (recovery) for fraud and non fraud disputes.