Eugenio Fabbro Email & Phone Number

Houston, Texas, United States

●Preferred HD technician for troubleshooting complex network and Server issues, only team member in our department with approved privilege T2 access to solve complex tickets.●Strong knowledge of resolving Ivanti issues before breaching, Monitoring, and clearing aged tickets.●Preferred “White Glove treatment” Technician, trusted by superiors to handle onboarding and hardware deployment to VIPs and Executives. Outstanding L1 and L2 support, resolving 130 tickets on average per week without escalation for the systems and platforms we support.●Proficient in Active Directory administration, for our cloud and on-prem infrastructure with Microsoft’s built-in tools or using third-party AD manager. Security group's creation and delegation advocating the least privilege principle, avoiding security breaches and unauthorized data access.●Provided support for Citrix Director and workspace troubleshooting, user reprofiling, permissions administration | IBM AS400 end-user support session configuration and troubleshooting | JDEdwards |Office 365: Outlook User administration, Shared mailbox and Distribution List, SSO and MFA troubleshooting, Power BI, Microsoft Intune Autopilot deployed Computers, Fortinet VPN.●Providing technical support for all hardware and software issues for employees of the company via phone, email, and remote support (TeamViewer).●Responding to user inquiries, logging, and tracking help desk requests using the company’s ticketing system, and providing timely resolution.●Assisted in setting up and configuring computer hardware, software, and peripherals, resolving technical issues, and training users.●Resolve issues related to Windows OS, MS Office 365 Suite, Active Directory, and network connectivity.●Document all issues, resolutions, and changes made to the system in the company’s knowledge base.●Support for remote office connections (VPN).●Responsible for configuring and delivering computers for new users using SCCM image and Azure Autopilot.

Buttrio (Ud), It

Electrical & Automation Spare Parts Sales for LATAM, Manage Order Confirmation from Clients PO, Follow Up Order Delivering to Customers, Follow Up Customer Payments, Manage Offers from Manufacturers and ProvidersFollow Up Customers Tickets

Viale Venezia 27, Tavagnacco (Ud) Italy

Maracaibo, Venezuela

Auxiliary Services Department Supervisor for Data Processing Centers at West Region AIT basis of:- Battery Backup Systems (Moto-Generators / UPS / Battery Banks)- Lighting Systems- Access Control and Closed Circuit- Refrigeration & Temperature Control Environments- Detection Systems and Fire Control

Maracaibo, Venezuela

Consulting, strategy development according to the implementation plan for business solutions and also electrical backup due of Public Network Electricity Supply trouble, mitigating problems and maintaining operational continuity.

Maracaibo, Venezuela

Outcomes:- Gathering information for the wells data sheet.- Local area network switches replacement project.- Managing services contracts for IT infrastructure maintenance.- Managing the construction of 110 meters high telecomm tower replacement project.- Wimax technology (voice & data) in Boscan field for drill communications.- Preventive maintenance telecomm platform in Boscan field radios, ensuring operational continuity of the business without downtime- Migration to VoIP (PBX).- Data center expansion in Petroboscan offices.- Migration plan according to PDVSA security policies. - LAN cat 6 cabling system replacement.- Managing plan for 18 Km of Fiber optic for flow stations along Boscan field- Implantation of power backup systems for data centers such as UPS and Generators - Dedicated Data Links to PDVSA- Petroboscan (Chevron) office.- Improved data protection for the company network.

Maracaibo, Venezuela

- Network Implementation between admin buildings- Desktop and Servers platforms migrations - Preventive / Corrective Maintenance- Cat 5 Voice and Data- 110 mts Telecomm Tower Construction Project- PBX migration- Wells Measuring Instruments Audit

Tia Juana, Venezuela

Outcomes:- Technical reports.- Standardization of practices.- Planning maintenance activities for all gas compressor plant systems - Risk and failure analysis- Tracking replacements for obsolete equipment and improved installation procedures- Follow-up to the operational condition of gas generator, turbine, gas compressor and gear box- Root-cause analysis of unexpected shutdowns in the gas compression units- Technical assistance and failure analysis of major systems and auxiliary components in gas compression units.- Analysis of operating conditions before and after maintenance- Definition and implementation of field projects to improve the systems and equipment.- Managing changes.- Execution of self-audits.

Cranberry Township (Pa), Us 16066

Commissioning Engineer Special Products:Working on installation projects for hot profiles gauge based on lasers as commissioning engineer, performing at steel industries around the world, especially USA, obtaining configuration values for diameters according to thermal expansion coefficient for hot and cold samples, checking electrical and water circuits, Chiller and Heater, instrumental and plant air supply installation and ground connections as well, profile gauge heads calibration and system testing for measures and precision in performing hot and cold sample tests, interconnection with level 2 and profile gauge client PC, remote asistance and training.

Buttrio (Ud), Italia 33042

Commissioning Engineer Special Products

Buja (Ud), Italia 33030

LAN administrator:Being part of the IT group, supporting the Database administration, migration to other corporate platforms, responsible for WinNT and 2000 servers (PDC, BDC, Antivirus, Mail, Firewall, backups, etc.), managing links between Italy and Austria.

Maracaibo , Vzla

System analystSupporting requirements from the IT management of Cargill de Venezuela (Caracas) Assisting western region, generating minor electrical works and desktop platform migrations, configuring packages such as SAP, Caribbean, Cube, JD Eduard, Oracle Client, Maximo, applications such as Lotus, Office, LAN Workplace Pro, as well. Supports backups and mainframe users under Novell and UNIX platforms. Technical assistance and basic needs hardware PBX.

Maracaibo, Venezuela

IT and Telecomm SupervisorHighly involved in projects for salt wash plant, coordinating civil and electrical works contractors, budget management, responsible for the administration of the IT department, weekly reporting to General Manager, technical evaluation of companies participating in IT infraestructures projects, responsible for CAT 5 voice and data cabling, maintenance of satellite links, responsible for PBX and trunking radio systems, calculating the estimated cost for IT projects, planning and excecuting preventive and corrective maintenance for electrical installations (high and low voltage), responsible for planning and startup of 34.5 KVA electrical circuit, coordinating the automation of the Salt wash plant, implementation of a PLC-SCADA system for the salt wash plant and remote pump stations.

Maracaibo, Venezuela

Technical support:Working directly with network projects, designs, planning and implementation of new connectivity solutions and solving problems, technical support for Novell, UNIX, Peer to Peer, systems analysis for LANs, assemblying hardware, troubleshooting PC's and helpdesk.

Engineer’S Degree, Computer Science, Computer Engineer

Computer Engineering focuses on the study of situations that could be automated, using computer systems and digital components.

Bachelor'S Degree