Chief Operating Officer
CurrentThanks to more than 9M patients using our platform every month, MioDottore leads the Italian Healthcare digitalization endeavor with hundreds of thousands doctors and clinics adopting our software and services everyday to offer the best possible online and offline customer experience to their patients.As Chief Operating Officer (as well as Chief Customer Officer) of MioDottore I manage 140+ Operations professionals who are in charge of Customer Success & Account Management, Customer Support & Multichannel Integration, Field Professional Services, Customer Experience & Customer Marketing, Business Intelligence & Business Operations. I am accountable for the entire retention and expansion of our client base across all our business segments - General Practitioners, Individual Private and Clinical Doctors, Clinics/Medical Centers and Hospitals - reducing churn and increasing up-selling and cross-selling on a continuous basis.