Eugen Seman Email & Phone Number

Kechnec, Kosice, Slovakia

• Managed audio sound systems and DJ equipment for various events, showcasing strong organizational and technical skills.
• Collaborated with teams and management to ensure professionalism and efficiency during event setups and performances.
• Created and uploaded mix sets on social sound platforms like SoundCloud and Spotify to engage with a wider audience.

Košice-okolie, Kosice, Slovakia

• Managed IT systems and cloud systems for IMA Schelling Group in Košice-okolie, Slovakia
• Upgraded, installed, and configured application software and computer hardware
• Provided technical support to employees and performed regular security tests and monitoring

• Provided local and remote IT support for individual customers and companies.
• Conducted laptop/desktop repairs and diagnostics for various IT equipment.
• Installed and operated new and used IT devices such as PCs, servers, and peripherals.
• Implemented antivirus protection services, data backup, and system improvements.

Jihlava, Vysočina, Czechia

• Provided mobile device management for end users, ensuring seamless connectivity and productivity
• Supported Office365 end users with technical issues, enhancing user experience and efficiency
• Troubleshot problem areas in a timely manner, delivering accurate solutions for end-user assistance
• Managed user accounts via GPT portal, ensuring secure access and data protection

Košice-okolie, Kosice, Slovakia

• Provided 2nd line remote and desk side support services to end users, ensuring timely resolution of technical issues.
• Managed user accounts via GPT portal and worked within SLA’s in ServiceNOW ticketing system.
• Collaborated with local ICT team to troubleshoot and resolve IT related issues efficiently.

Miami, Florida

• Served as master of ceremonies in lounges and nightclubs on a cruise ship, creating a vibrant atmosphere for guests
• Operated music and video equipment to produce a dynamic mix of dance music, keeping guests entertained throughout the night
• Maintained an up-to-date musical inventory for various categories, ensuring a diverse selection for different events
• Participated in shows and events presented by the Cruise Director's Division, contributing to the overall entertainment experience onboard

Prague, The Capital, Czech Republic

• Managed e-shop operations for PHA Represent, overseeing pricing, stock control, and customer queries.
• Maintained statistical and financial records, ensuring accurate budget management for the fashion brand.
• Prepared promotional materials and displays to enhance brand visibility and drive sales growth.

Prague, The Capital, Czech Republic

• Managed users and groups in Active Directory, ensuring proper permissions and access control.
• Implemented corporate processes and guidelines to streamline IT operations.
• Supported projects for CEMEX Czech Republic, contributing to the successful completion of scope.

Slovak Republic

• Provided frontline IT HelpDesk support, escalating tickets as needed and keeping users updated on incident resolution progress.
• Configured and troubleshooted workstations and printers, managed user calls, and liaised with vendors for IT product repair and replacement.
• Managed user accounts in Active Directory, handled software license and inventory management, and participated in change management processes.

Reading, United Kingdom

• Provided technical support via phone, email, and face to face for hardware and software issues.
• Conducted repairs on desktops, laptops, and network cables, as well as installations of various hardware components.
• Managed Bitdefender AV Cloud for end users and performed virus, malware, and spyware removal.
• Installed and configured operating systems such as Windows OS, Mac OS, and Symantec Ghost imaging operations.

London, United Kingdom

• Provided 1st line technical support via phone, email, and face to face, logging calls on Incident Management for prioritization by the second line support team.
• Resolved issues with MS Office and Outlook, added new users using Active Directory, and maintained the IT service desk authorized users database.
• Troubleshot Windows operating systems, network issues, and configured laptops and desktops for GroupM in London.

Information Technology

Activities and Societies: • CompTIA A+ Essentials • CompTIA A+ IT Technician • MCTS Windows 7 • MCTS Windows Server 2008 • Cisco CCNA

Ncfa Icq Level 2 It User Skills Award, It User Skills Level 2

English Language And Literature/Letters, Edexcel Level 1 Certificate In Esol Skills For Life

English Language And Literature/Letters, Esol

Btec In Organisation And Computer Technology, Computer And Information Sciences And Support Services, 4 A-C Grades In Subjects Including Maths And German

Studied principles of Computer Technology, Information Technology, Electronic Engineering, Math, German Language and Literature.