• Managed over $5 million ARR of Zimperium’s top enterprise customers in the Americas region• Managed portfolio of 10+ Tier 1 accounts (> $100k ARR) & 25+ Tier 2 accounts (> $50k ARR) • Duties include QBRs, risk mitigation, customer project management, and product renewal.• Early engagement with the account from close of sale and forward to ensure a constant and high degree of communication as the customer transitions from POC into deployment and onto operational state and support• Establish regular cadence with each assigned client to review executive dashboards and program status• Define success plan for at-risk customers and execute in collaboration with functional team• Collaborate with Engineering & Product Development teams with direct field feedback facilitating contribution to solution development and enhancement• Collaborate with leadership to develop account strategies and plans, maximizing client satisfaction, retention, and growth. Identify risks and opportunities within client accounts, and take appropriate actions.• Demonstrated expertise in troubleshooting complex technical issues on multiple occasions by leveraging Kibana Server logs to analyze applications and debug performance issues, providing valuable insights to clients, and effectively resolving their challenges.• Utilized SQL querying skills to diagnose and troubleshoot issues and create custom insightful reports for customers, ensuring seamless operations.• Regularly utilized APIs to troubleshoot issues related to system integrations with Zimperium backend systems.• Served as the primary champion for partners, establishing support processes and guiding Technical Account Managers and Customer Success teams on best practices for white-labeled solutions.

• Application of fundamental concepts, practices, and procedures of a SOA based Services Oriented Virtualization in client engagements.• Architect solutions with clients, based on best practices.• Able to work well under minimal or no supervision • Make independent decisions as needed based on situation priorities and urgency, includes but not limited to; product and/or solution installation, product and/or solution configuration in client environment and technical troubleshooting process.• Conducted mentoring sessions to clients actively engaged as part of the project team on client engagements.• Collect and articulate customer feature requests to Development organization.

• Worked as a member of the Performance Center of Excellence team, responsible for defining and development of performance test processes, tools, best practices and governance.• Worked on various Load testing tools; LoadRunner, SoapUI/LoadUI• Worked closely on definition and development of performance results measured using KPIs

Masters in Computer Science / Telecommunication Engineering.

• Developed scripts in Perl, Python & Tcl to generate and organized timing data into XML files.• Partnered with management to create reports for internal and external use in support of business processes.• Assisted in gathering test requirements, test cases. Analyzed test results to present reports to the team.• Documented comprehensive training plans and end-users manuals. Held training presentations for users to demonstrate optimal use of the tool and understand its limitations.