Research and Teaching

- Assistant Manager, North America Marketing and Sales team• Outperformed sales revenue by 20% in 2009 by evaluating competitive landscape of Korean special cargo market, performing extensive cost-benefit analysis, and redefining target customers• Coordinated vessel operation team, terminal operation team, and equipment operation team to support customer request on heavy machinery shipments• Managed space forecasting and daily space projection of three lanes to U.S. East Coast, and negotiated with headquarters to maximize space usage; exceeded given quota by 108%• Executed 30+ weekly sales calls and actively interacted with 200+ potential customers, obtaining 20+ new sales contracts- Associate, Business Analyst, CRM Team• Managed service claims and irregularities in Northeast Asia region by providing solutions and guidelines• Performed monthly documentation error analysis and developed error preventive measures• Led 2006 global customer satisfaction survey; interacted with 2,000+ customers globally, performed issue-analyses, developed strategic alternatives, and developed a summary report for management presentation • Designed comprehensive cargo tracing system to provide self-tracing mechanism for VIP clients• Developed automated code matching system to prevent shipping irregularities by creating uniformed code index

• Conducted extensive researches on potential effect of Korea-US Free Trade Agreement, focused on welfare gains and trade diversion effect• Attended Washington D.C.-based economic conferences, programs, and congressional hearings and prepared reports to Korean government