Eula Ott Email & Phone Number

United States

Chicago, Illinois, United States

Premier Services Call Center Agent

Program Management and Development:•Lead and coordinate monthly update discussions with program directors, nursing consultant and other members of the leadership team•Oversee operation of group homes and independent living arrangements for adults with cerebral palsy, developmental disabilities or acquired brain injuries•Ensure proper case management •Ensure agency processes and staff coverage are in compliance•Developed emergency contact list & procedure sheet for support staff, Successfully obtained person-centered planning certification•Completed Commonwealth of Massachusetts Medication Pass Knowledge Exam•Developed agency forms to assess and falls/head injury, Created documentation forms for consumer health, personal skills and goal tracking; Complete Individual Service Plan assessments and reports •Ensure timely coordination of consumer referrals, transitions to and from agency•Implement agency systems to ensure community integration and membership Program Monitoring and Evaluations:•Conduct regular review and monitoring of consumer account balances•Evaluate program compliance and perform safety inspections•Identify consumer needs by performing clinical monitoring of individuals•Perform recreational tracking and planning support for activities and data collection•Monitor residential sites to ensure consumer skill development and program satisfactionCommittee Representation:•Safety Committee Member•Health & Wellness Committee Member

Direct corrective reading classes and special education math classes for grades K-8th•Assist Principal and Office Manager with daily business operations•Increased and developed academic growth of twenty-five fourth grade students

Hire, train and counsel staff •Provide case management and residential services to developmentally disabled adults.•Conduct vocational site visits and planned agency events •Complete monthly assessments, daily progress notes; Develop Individual Services Plans

Provide case management as a Qualified Mental Retardation Professional (QMRP)•Lead team meetings and staff trainings; performed budgets analysis•Conduct investigations involving abuse, neglect or injuries of clients and/or staff•Hire/Train new employees and assign work schedules•Neutralize and resolve peer-to-peer conflicts and other work challenges•Provide staff coverage as acting Residential Services Director for 136 bed ICF and 100 plus employees

Elementary Education And Teaching

Master’S Of Science, Human Services Administration

Bachelor Of Arts, Board Of Governors/Biological Science

Master Of Science - Ms, Human Services Administration