Provided years of experience as a customer service/ virtual assistant for many years now. Help different companies around the globe by providing word class support and assistance! Reliable support, personalized responses, hitting SLAs, high response rate, and a 93% rate on CSAT. Always on the lookout for new learnings and providing improvement to the company I work withKnowledgeable with different ticketing tools and software. Always looking for a long-term collaboration with 100% assurance that they are not talking to a robot but a team that will help, listen and engage with the customers! I provide honest feedback and suggestions to the company I work with. Send me a message and let's talk about how we can make a difference in your company! I have a team of talents and skills that will help you do so!