Energetic, rounded, professional manager with mastery of technical and sales skills and master in customer direct connections. Seen by customers as the manager with answers, will supply excellent follow up, and the manager customers want to handle their problems and issues and call again and again.In my several years of experience as Customer Relationship Manager / Tech Support and Help Desk Technician – Tier 1 I can manage achieving goals and solving issues in a time manner helping my customers and the teamwork.I have a particular set of qualifying skills on the Customer Service / Help Desk field. I’ve been working, leading and assisting customers over the phone for the past 20+ years, having the best feedback ever. Customers that are currently working with me think I have a magnificent gift of approaching when troubleshooting is required.I have been acquiring and developing all my skills in the company I’m currently working. This company is a software development and integration company. I’m willing to learn new devices to give technical assistance, enjoy a challenge; I try to be perfect of what needs to be accomplished.My current experience is related to:• U/E16, U/E4, EM1, TMC, Gensytec, PIMM™ LogTags and Enfora which are temperature monitoring devices, the EM1 & U16 can monitor humidity as well.• We manage or control all these devices through a PIMM™ Client Application that is developed by the company.• I keep all my clients satisfied and solve an issue as soon as possible if there is any.