Eulious Horne Iii Email & Phone Number

New York, NY, US

New York City Metropolitan Area

- Manage the Helpdesk support team for over 90 locations and the corporate office, ensuring smooth IT operations.- Oversee Blink's infrastructure shared services staff and network/server equipment to maintain optimal performance.- Collaborate with InfoSec to enhance and maintain network security, protecting organizational assets.- Successfully manage the.

New York City Metropolitan Area

- Successfully manage and support the implementation of IT systems, infrastructure, and hardware for new gym locations, presale locations, and during gym renovations nationwide.- Manage onsite IT projects within existing clubs, ensuring seamless execution.- Install and configure IT systems within the gym's store ("The Shop"), including POS systems and.

Greater New York City Area

- Resolve enterprise applications and system issues, or any incidents that interrupt the application services which business users depend on. Complete work order request and the integration of application/system updates.

Greater New York City Area

- Hands on Site Manager supporting Fast Retailing's design innovation center with a community of over 250 users including Senior Executive and members of the Board of Directors. - This role included PC and MAC imaging, break/fix, user setup, procurement of equipment, asset inventory, local network infrastructure and all technical issues.- Inventory.

Greater New York City Area

- Provide resolutions to end-user issues relating to hardware, software, applications, LAN components, and peripherals. Technical support was completed remotely and in person. - Manage ticketing systems - Setup, deploy and maintain end-user machines.- Setup, deploy and managed mobile devices utilizing current mobile device manager. - Managed user's.

Greater New York City Area

- Contracted to perform Window 7 migration and other software upgrades on site throughout various locations (New York, Chicago, California, Texas, Maryland, New Jersey, Virginia). Also, to perform location moves

Newark, NJ

- Accompanied the mayoral candidate throughout the daily course of the campaign, arranged lodging, transportation, ensured the candidate adhered to appearance schedule and meetings, coordinated security teams, and any other necessary assistance.- Managed voters data by receiving information from various teams, analyzed the data and provided feedback to the.

Provide internal helpdesk support for AT&T’s external enterprise customer base. Work with external telecom managers and enterprise help desk personnel to resolve enterprise voice and data issues. Isolate problems to either AT&T’s network or customer’s mobile devices: hardware (Laptop, RIM blackberry, PDA, modem cards, custom/non-stocked data or voice.

Provide small business and personal customers with technical support for obtaining wireless/remote connection with AT&T network. Identify root cause of customer’s lack of connectivity which may vary from improper installation of software to faulty device or laptop. Troubleshoot the problem until final resolution. Coach and guide customers on how to.

Offer customers instructions on device usage as well as provide data technical support. Resolve such issues as email configuration, data connectivity, wireless syncing via Bluetooth, perform device wipe, re-imagining and any other issue. Open and escalate trouble tickets if the issue is isolated to the AT&T’s network. Such devices include: IPhone, RIM.

Trained and coached reps on identifying the root cause of failure as well as guide reps thru troubleshooting call failures between IDT’s network and contiguous carriers. Work directly with failing carries, IDT field techs and NOC to resolve issues. Review opened and closed inbound trouble tickets as well as outbound. Address all overnight’s shift escalated.

Monitor emails and call route strings to identify call failures. Open either an inbound or outbound trouble ticket. Investigate potential root cause of failure and pass along findings to field techs as a point of reference.