- Manage the Helpdesk support team for over 90 locations and the corporate office, ensuring smooth IT operations.- Oversee Blink's infrastructure shared services staff and network/server equipment to maintain optimal performance.- Collaborate with InfoSec to enhance and maintain network security, protecting organizational assets.- Successfully manage the POS environment within the gyms, working with vendors for credit processing and membership management applications.- Ensure PCI compliance by leveraging vendor tools and working closely with compliance teams.- Develop and maintain strong vendor relationships for telecom, applications, hardware, and PCI compliance needs.- Facilitate and lead IT projects across operational departments, ensuring timely delivery and stakeholder satisfaction.- Manage budgets related to IT hardware and application procurement.- Lead vendor contract negotiations and license renewals.- Proficient in ITSM systems (ServiceNow, ZenDesk), Google Workspace, Crowd Strike, Cisco Umbrella, Meraki User interface, and Jamf MDM.

- Successfully manage and support the implementation of IT systems, infrastructure, and hardware for new gym locations, presale locations, and during gym renovations nationwide.- Manage onsite IT projects within existing clubs, ensuring seamless execution.- Install and configure IT systems within the gym's store ("The Shop"), including POS systems and tablet software.- Obtain ISP services and coordinate installations.- Collaborate with external vendors and contractors for data cable runs, digital signage equipment, and specialized room setups during construction and renovations.- Work closely with internal and external construction teams to ensure IT builds meet design specifications.- Coordinate procurement and delivery of equipment to new construction sites and existing club renovations.- Collaborate with design and business teams to meet their IT requirements during construction.- Research, source, and integrate new products and services to enhance the gym environment.- Manage continued support from partnering vendors for escalated gym issues, ensuring prompt resolutions.- Demonstrate the ability to process, articulate, and resolve unexpected issues effectively.- Maintain clear communication, effectively managing tasks and exceeding customer expectations.

- Resolve enterprise applications and system issues, or any incidents that interrupt the application services which business users depend on. Complete work order request and the integration of application/system updates.

- Hands on Site Manager supporting Fast Retailing's design innovation center with a community of over 250 users including Senior Executive and members of the Board of Directors. - This role included PC and MAC imaging, break/fix, user setup, procurement of equipment, asset inventory, local network infrastructure and all technical issues.- Inventory management included PC/MAC desktops/laptops, printers, pattern maker tables, plotter machines, Polycom equipment, telephony and mobile devices.- Worked with our international vendor (Soft Bank) to install and configure Video Conferencing systems for conference rooms and mobile stations. - Assisted our Infrastructure team with patching lines, access point installation, network troubleshooting and network testing. - Utilized Cisco Unified CM to manage, install and configure VoIP endpoints. Also, managed user voicemail box via Cisco Unity Connection. - Managed a printing environment which consisted of installing and configuring network printers, stand-alone and specialty printers. The printing demands included Plotters, Epson 7900, Epson 4900 and their respective. (which worked with Accue Mark and Gerber software), as well as Epson 7900 and 4900. The 7900 and 4900 worked in conjunction with an EFI Fiery server and software. - Worked with vendors to procure hardware assets.- Quantified user's experiences through quarterly surveys and guided their service expectations with consistent communication. - Utilized Active Directory to manage users AD accounts (password, access rights and GPO's) as well as Microsoft exchange to setup user email accountsKey accomplishment:- A lead participant in the outsourcing of first level support which included traveling to Japan and Malaysia to train call center technical reps. Transferring of knowledge, coaching proper methods of servicing users and appropriate troubleshooting techniques.

- Provide resolutions to end-user issues relating to hardware, software, applications, LAN components, and peripherals. Technical support was completed remotely and in person. - Manage ticketing systems - Setup, deploy and maintain end-user machines.- Setup, deploy and managed mobile devices utilizing current mobile device manager. - Managed user's profiles within Active directory and Email accounts via Microsoft Exchange- Provide Technical support for Store POS systems by remotely trouble shooting and providing resolutions for problematic POS machines, receipt printers, bar-code scanners, POS applications, PinPads, and back office equipment (Desktop/laptop computers, routers, servers, switches, etc.)- Work with vendors (ISP: GTT, Mettel, Fujitsu) as well as infrastructure team to resolve network and telephony issues.Key Achievements:- Being a key member on a team of 4 whom provided first and second level technical support for global IT environment which includes 5 corporate locations and over 70 retail store locations throughout the U.S. and internationally

- Contracted to perform Window 7 migration and other software upgrades on site throughout various locations (New York, Chicago, California, Texas, Maryland, New Jersey, Virginia). Also, to perform location moves

- Accompanied the mayoral candidate throughout the daily course of the campaign, arranged lodging, transportation, ensured the candidate adhered to appearance schedule and meetings, coordinated security teams, and any other necessary assistance.- Managed voters data by receiving information from various teams, analyzed the data and provided feedback to the campaign.

Provide internal helpdesk support for AT&T’s external enterprise customer base. Work with external telecom managers and enterprise help desk personnel to resolve enterprise voice and data issues. Isolate problems to either AT&T’s network or customer’s mobile devices: hardware (Laptop, RIM blackberry, PDA, modem cards, custom/non-stocked data or voice devices). Effectively troubleshoot client’s issues until a resolution has been established. Utilize Remedy CTS (Central ticketing system) to open internal trouble tickets regarding network issues. Track and document initial problem, work or assistance provided and final resolution.

Provide small business and personal customers with technical support for obtaining wireless/remote connection with AT&T network. Identify root cause of customer’s lack of connectivity which may vary from improper installation of software to faulty device or laptop. Troubleshoot the problem until final resolution. Coach and guide customers on how to initialize and set up AT&T’s proprietary software which allowed PC cards, RIM Blackberry devices, IPhones and PDA (personal digital assistants) devices to be used with their laptop to provide wireless connectivity.

Offer customers instructions on device usage as well as provide data technical support. Resolve such issues as email configuration, data connectivity, wireless syncing via Bluetooth, perform device wipe, re-imagining and any other issue. Open and escalate trouble tickets if the issue is isolated to the AT&T’s network. Such devices include: IPhone, RIM Blackberry, Windows mobile devices, PDAs (personal digital assistance) utilizing palm or windows mobile software, PC Cards/wireless cards and telemetry devices.

Trained and coached reps on identifying the root cause of failure as well as guide reps thru troubleshooting call failures between IDT’s network and contiguous carriers. Work directly with failing carries, IDT field techs and NOC to resolve issues. Review opened and closed inbound trouble tickets as well as outbound. Address all overnight’s shift escalated tickets. Create and provide department management with shift and staff performance reports..

Monitor emails and call route strings to identify call failures. Open either an inbound or outbound trouble ticket. Investigate potential root cause of failure and pass along findings to field techs as a point of reference.