Project Manager for the CDSH Managed Services offering and focusing on optimizing the onboarding of customers along with managing internal projects for engineering department.

Worked in the RFP (Request For Proposal) process for selecting a Payment Gateway.SME for SAP ECCManaging Incident Management Process in ServiceNow and JIRA.Winshuttle SME User and Developer.Worked on the Implementation and Business QA Testing of Ecommerce and ERP Systems.Managed issues with order and payment processing that dealt with systems in the Ecommerce Systems, 3PLs, and Payment Processing.Assisted in the processing of manual checks in the customer check refunds.Use Microstrategy to build custom reports and develop framework filesUse Agile Methodology in preparation for launch of AUS market

SAP ECC SME UserWinshuttle SME User and DeveloperManaged Check Refund Process for Customer Check RefundsManaged Incident Management Process in ServiceNOW and JIRARan ad hoc queries for Revenue Accounting teamUse Microstrategy to develop custom reportsPerformed UAT testing for New Product Launches, Promotional Offerings, etc.

Working in Order To Cash procedures to process incoming US cash settlements for revenue transactions.Operated as the Revenue Accounting team's Subject Matter Expert (SME) for SAP ECC.Winshuttle SME User and Developer.Developed the Check Refund process for the Customer Check Refunds.

Analyzed and reprocessed failed data packages through Boomi EDI on a daily basis for order processing.Processed 7 months of remittance advices in SAP Business By Design and assisted the Revenue Accounting team in credit memo processing, audit selections, and preparing monthly order reconciliations for US Revenue.Worked in the implementation of ERP system SAP ECC. Developed testing procedures to ensure SD and FI modules of SAP ECC fit the business requirements. Facilitated the User Acceptance Testing (UAT) and Day In the Life (DIL) Testing for Revenue Accounting. DIL Testing completed with a 1.98% Error Rate prior to the ERP release.

As a vital part of USA International Ballet Competition’s operations, I was the receptionist and assistant to the Director of Finance and Operations and the co-chair of Translators and Interpreters. This temporary role’s responsibilities included answering phones and greeting visitors to the office and acting as a general assistant to the office while handling customer inquiries and fulfilling supply orders for the office. In my day to day work I built an efficient and well-prepared environment to ensure smooth operations.As the assistant to the Director of Finance and Operations, I processed donations and dance class tuition sales in DonorPerfect and Quickbooks. In addition, I reorganized the storage room of merchandise to create a more efficient system while creating an inventory spreadsheet to keep track of what items were sold and donated. Merchandise inventory also included records of the sales related to special events or locations during the competition. For the merchandise sales, I completed merchandise reconciliations for credit card and check sales.As the co-chair of Translators and Interpreters, I managed approximately 40 volunteers. These volunteers were responsible in assisting the non-English speaking dancers and coaches in their daily activities in communicating with the stage crew, staff, donors, host families, and other external partners. Scheduling responsibilities included competitor registration, orientation, technical rehearsals, competition announcements, medical emergencies, and evening events.

I researched breath analysis as a pre-screening process for lung, breast, and thyroid cancer. Through the analysis of biomarkers in exhaled breath, the research focused on determining the chemical compositions related to specific illnesses. As a member of this research team, I met with doctors of local hospitals, clients, and investors to explain the research and develop partnerships. After samples were collected, samples were run through GC-MS and an electronic nose for analysis. During this time, I also supported other research teams by assisting with the technical writing of papers for scientific journals along with translating and editing documents from Korean to English and vice-versa allowing the company to avoid costs from outside translators and editors.

As a lab inventory assistant, I led a team of three to improve operations by clearing out old laboratories that were used as storage rooms to prepare them for renovations. My team focused on the disposal of chemicals and storage of equipment which required technical expertise and strict adherence to protocol. While the original timeline spanned two months, under my leadership we efficiently worked at a much faster rate, completing the project in two weeks. In addition, we assisted professors and their research groups with operational errands around their labs.

I interned in a nanoscience lab on a research team focused on the use of nanoparticles in detection of harmful substances that included but were not limited to mercury, arsenic, and salmonella in water, food, and soil samples. I assisted senior lab researchers by making stock solutions, inputting data, and cleaning laboratory equipment. I was included as a second author on three papers published by this lab: “Miniaturized Sensor for Microbial Pathogens DNA and Chemical Toxins", “.Sequence-Specific HCV RNA Quantification Using the Size-Dependent Nonlinear Optical Properties of Gold Nanoparticles”, and “Selective Detection of Chemical and Biological Toxins Using Gold-Nanoparticle-Based Two-Photon Scattering Assay.”