Effiong Umoh Email & Phone Number

Nigeria

• Participate in application analysis, agile test strategy development, test case creation, defect tracking, and reporting.• Develop test strategies to test products before being released to clients or end user• Meet the expectations of Project Account Managers by designing, developing and maintaining test plans for Web and Mobile Projects• Create regression test plans and executes regression testing on new software releases and reports discrepancies.• Worked on various domains and testing types including mobile, web, functional, and usability which has given me a very strong, innovative, and great learning platform.• Create detailed, comprehensive, and well-structured test plans, test scenarios, and test cases including estimating, prioritizing, planning, and executing testing activities.• Perform UI/API & performance tests early in the lifecycle constantly research new testing techniques/tools and drive improvements to exist processes.• Worked in Functional, Exploratory, Compatibility, Regression, Integration, and UAT testing for subsequent builds of multiple Web and Android platforms. Prepared logical and physical test cases and reported all deviations for resolution.• Work as a member of a cross-functional team (engineers, testers, business analysts), in a self-organising management structure.• Identify creative solutions to improve system and product offerings.

Nigeria

• Carried out general system troubleshooting, both hardware and software, on a daily basis so as to be sure the staff has a hitch free day from system issues.• Provided help and guidance to users through various means.• Installation, configuration and maintenance of computer hardware and software system.• Responding to and resolving technical incidents. This helped in minimizing downtime and impact on users.• Identified and resolved root cause of technical problems to prevent future occurrences.• Maintained accurate records of technical issues, solutions and maintenance activities.• Ensured the security and integrity of computer systems, data and networks

Nigeria

• Supported the helpdesk team with troubleshooting, resolving technical issues and answering of user queries.• Collaborating with other IT teams, management and stakeholders to ensure effective communication and resolution of technical issues.• Observing and learning from experienced IT professionals to develop technical skills and knowledge.• Participating in testing and quality assurance activities to ensure the smooth operation of systems and software.• Provided basic technical assistance and training to users.• Installed, configured and maintained computer hardware and software systems.• Stayed up-to-date with industry developments, best practices and new technologies to improve technical support services.