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Caique Moraes Email & Phone Number
Head de Customer Service B2B and B2C | Transformação Digital | Qualidade Comercial and Copackers
at
Seara
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✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Head de Customer Service B2B and B2C | Transformação Digital | Qualidade Comercial and Copackers
Location
Itajaí, Santa Catarina, Brazil
Company size
Who is Caique Moraes? Overview
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Quick answer
Caique Moraes is listed as Head de Customer Service B2B and B2C | Transformação Digital | Qualidade Comercial and Copackers at Seara, a company with 28885 employees, based in Itajaí, Santa Catarina, Brazil. AeroLeads shows a matched LinkedIn profile for Caique Moraes.
Caique Moraes previously worked as Consumer Experience Supervisor at Seara Brasil at Jbs and Consumer Experience Quality Analyst at Jbs. Caique Moraes holds Bacharelado, Marketing from Estácio.
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Seara
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Profile bio
About Caique Moraes
- 8 years of experience in operations and customer service (internal and BPOs), encompassing SAC, Digital, Social Media, Quality, Training, and processes. Strategic planning with a focus on CX (Customer Experience): VoC, CSAT, NPS, CES, Journey, and Customer Centricity.- Management of contracts between business partners BPOs with the goal of reducing operational costs.- Experience in building digital journeys for platforms such as WhatsApp, Chat, and Social Media.- Dedication to brand loyalty, issue resolution, reputation, productivity, and satisfaction through insights generated from customer and consumer feedback.- Knowledge of major market systems, including SAP, Sales Force, MoviDesk, Zendesk, etc.- Recognition in the market through awards such as Reclame AQUI, ClienteSA, CONAREC, PrêmioABT, and others.- Team management and goal monitoring.
Current workplace
Caique Moraes's current company
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Seara
9 roles
Caique Moraes work experience
A career timeline built from the work history available for this profile.
Consumer Experience Supervisor At Seara Brasil
CurrentResponsibilities:- Restructuring of the entire consumer service (B2C) nationwide for brands such as Seara, Massa Leve, Rezende, Big Frango, Macedo, among others;- Integration of digital and E-commerce customer service (Chat Loja Comer Bem, Loja Seara, and Seara Institucional);- Management of critical channels (Social Media, Reclame AQUI, Procon, Ombudsman.
Jul 2021 - Present
Consumer Experience Quality Analyst
- Quality Management involving E-Commerce and Social Media in activities related to Customer and Consumer Service;- Synergistic collaboration with Trade, Marketing, R&D, Sales, Supplier and Partner Management teams, focusing on continuous business improvement and speed of consumer complaint resolution;- Development of managerial reports related to.
Dec 2020 - Jun 2021
Relationship Assistant
- Team development for Customer and Consumer Service (SACC) across multi-platform channels.- Analysis of complaints received through Front Office (SACC).- Generation of reports for daily checks and reporting to BackOffice (Corporate Quality) and Manufacturing Quality.- Implementation of feedback processes.- Inventory assessment and development with.
Mar 2019 - Nov 2020
Customer Service Assistant
- Team development for Customer and Consumer Service (SACC) across multi-platform channels.- Analysis of complaints received through Front Office (SACC).- Generation of reports for daily checks and reporting to BackOffice (Corporate Quality) and Manufacturing Quality.- Implementation of feedback processes.- Inventory assessment and development with.
Nov 2018 - Mar 2019
Authorization Assistant - Exchange
- Authorization of Exchanges (Unimed sister companies) within the Unimed Litoral service area.- Authorizations for Unimed Litoral outside the service area.- Communication with other Unimed branches outside the state.- Direct contact with the client to provide information regarding denials/authorizations.
Nov 2017 - Sep 2018
Telemarketing Operator
Sep 2016 - Nov 2017
Collections Consultant
Jun 2014 - Jul 2015
Television Presenter
Tv3
My Journey as a Television Presenter:Hello everyone!It's a pleasure to be here today to share a bit of my exciting journey as a television presenter. It all began in the state of Rio de Janeiro, where I took my first steps into the thrilling world of cable TV.- Exciting Start: My career kicked off as the host of a weekly program dedicated to funny videos..
Jan 2010 - Jun 2014
Team & coworkers
Colleagues at Seara
Other employees you can reach at jbssa.com. View company contacts for 28885 employees →
BB
Bianca Borges
Colleague at SearaAngra Dos Reis, Rio De Janeiro, Brazil, Brazil
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EB
Eduardo Brandao
Colleague at SearaItuiutaba, Minas Gerais, Brazil, Brazil
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LA
Luana Alves
Colleague at SearaMozarlândia, Goiás, Brazil, Brazil
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MC
Marcio Carlos Silva Almeida
Colleague at SearaAraguaia River, Pará, Brazil, Brazil
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GP
Gustavo Pimenta
Colleague at SearaCaarapó, Mato Grosso Do Sul, Brazil, Brazil
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MM
Michael Mendes
Colleague at SearaMauá, São Paulo, Brazil, Brazil
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SB
Sarah Beatriz
Colleague at SearaMineiros, Goiás, Brazil, Brazil
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WA
Wellington Anastácio Da Silva Santos
Colleague at SearaSantana De Parnaíba, São Paulo, Brazil, Brazil
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GM
Gabriel Martínez
Colleague at SearaArgentina, Argentina
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ES
Edinei Stoffel
Colleague at SearaItapiranga, Santa Catarina, Brazil, Brazil
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Bianca Borges
Colleague at SearaAngra Dos Reis, Rio De Janeiro, Brazil, Brazil
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EB
Eduardo Brandao
Colleague at SearaItuiutaba, Minas Gerais, Brazil, Brazil
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LA
Luana Alves
Colleague at SearaMozarlândia, Goiás, Brazil, Brazil
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MC
Marcio Carlos Silva Almeida
Colleague at SearaAraguaia River, Pará, Brazil, Brazil
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GP
Gustavo Pimenta
Colleague at SearaCaarapó, Mato Grosso Do Sul, Brazil, Brazil
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MM
Michael Mendes
Colleague at SearaMauá, São Paulo, Brazil, Brazil
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SB
Sarah Beatriz
Colleague at SearaMineiros, Goiás, Brazil, Brazil
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WA
Wellington Anastácio Da Silva Santos
Colleague at SearaSantana De Parnaíba, São Paulo, Brazil, Brazil
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GM
Gabriel Martínez
Colleague at SearaArgentina, Argentina
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ES
Edinei Stoffel
Colleague at SearaItapiranga, Santa Catarina, Brazil, Brazil
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3 education records
Caique Moraes education
Bacharelado, Marketing
Postgraduate Degree, Gestão De Pessoas
Bacharelado, Human Nutrition
FAQ
Frequently asked questions about Caique Moraes
Quick answers generated from the profile data available on this page.
What company does Caique Moraes work for?
Caique Moraes works for Seara.
What is Caique Moraes's role at Seara?
Caique Moraes is listed as Head de Customer Service B2B and B2C | Transformação Digital | Qualidade Comercial and Copackers at Seara.
Where is Caique Moraes based?
Caique Moraes is based in Itajaí, Santa Catarina, Brazil while working with Seara.
What companies has Caique Moraes worked for?
Caique Moraes has worked for Seara, Jbs, Grupo Lactalis, Unimed Litoral, and Almaviva Do Brasil.
Who are Caique Moraes's colleagues at Seara?
Caique Moraes's colleagues at Seara include Bianca Borges, Eduardo Brandao, Luana Alves, Marcio Carlos Silva Almeida, and Gustavo Pimenta.
How can I contact Caique Moraes?
You can use AeroLeads to view verified contact signals for Caique Moraes at Seara, including work email, phone, and LinkedIn data when available.
What schools did Caique Moraes attend?
Caique Moraes holds Bacharelado, Marketing from Estácio.
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