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Caique Moraes Email & Phone Number
Head de Customer Service B2B and B2C | Transformação Digital | Qualidade Comercial and Copackers
at
Seara
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Head de Customer Service B2B and B2C | Transformação Digital | Qualidade Comercial and Copackers
Location
Itajaí, Santa Catarina, Brazil
Company size
Who is Caique Moraes? Overview
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Quick answer
Caique Moraes is listed as Head de Customer Service B2B and B2C | Transformação Digital | Qualidade Comercial and Copackers at Seara, a with 28885 employees, based in Itajaí, Santa Catarina, Brazil. AeroLeads shows a matched LinkedIn profile for Caique Moraes.
Caique Moraes previously worked as Consumer Experience Supervisor at Seara Brasil at Jbs and Consumer Experience Quality Analyst at Jbs. Caique Moraes holds Bacharelado, Marketing from Estácio.
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Seara
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Profile bio
About Caique Moraes
- 8 years of experience in operations and customer service (internal and BPOs), encompassing SAC, Digital, Social Media, Quality, Training, and processes. Strategic planning with a focus on CX (Customer Experience): VoC, CSAT, NPS, CES, Journey, and Customer Centricity.- Management of contracts between business partners BPOs with the goal of reducing operational costs.- Experience in building digital journeys for platforms such as WhatsApp, Chat, and Social Media.- Dedication to brand loyalty, issue resolution, reputation, productivity, and satisfaction through insights generated from customer and consumer feedback.- Knowledge of major market systems, including SAP, Sales Force, MoviDesk, Zendesk, etc.- Recognition in the market through awards such as Reclame AQUI, ClienteSA, CONAREC, PrêmioABT, and others.- Team management and goal monitoring.
Current workplace
Caique Moraes's current company
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Seara
9 roles
Caique Moraes work experience
A career timeline built from the work history available for this profile.
Consumer Experience Supervisor At Seara Brasil
CurrentResponsibilities:- Restructuring of the entire consumer service (B2C) nationwide for brands such as Seara, Massa Leve, Rezende, Big Frango, Macedo, among others;- Integration of digital and E-commerce customer service (Chat Loja Comer Bem, Loja Seara, and Seara Institucional);- Management of critical channels (Social Media, Reclame AQUI, Procon, Ombudsman, etc.);- Integration of new business ventures related to consumer service (B2C);- Ensuring quality service through continuous monitoring;- Management of business process outsourcing (BPO) partners;- Supplier management for Customer Service (SAC);- Team management and development;- Oversight of satisfaction surveys (CSAT and NPS), ensuring excellence in service;- Innovation and strategy management for the department;- Goal monitoring.
Jul 2021 - Present
Consumer Experience Quality Analyst
- Quality Management involving E-Commerce and Social Media in activities related to Customer and Consumer Service;- Synergistic collaboration with Trade, Marketing, R&D, Sales, Supplier and Partner Management teams, focusing on continuous business improvement and speed of consumer complaint resolution;- Development of managerial reports related to: internal product complaint handling, third-party service complaint handling, and identification of opportunities signaled by consumers.
Dec 2020 - Jun 2021
Relationship Assistant
- Team development for Customer and Consumer Service (SACC) across multi-platform channels.- Analysis of complaints received through Front Office (SACC).- Generation of reports for daily checks and reporting to BackOffice (Corporate Quality) and Manufacturing Quality.- Implementation of feedback processes.- Inventory assessment and development with third-party companies.- Conducting training sessions on processes and products.- Supervising daily activities, including call monitoring and providing support to the team.#SAP #Hugme
Mar 2019 - Nov 2020
Customer Service Assistant
- Team development for Customer and Consumer Service (SACC) across multi-platform channels.- Analysis of complaints received through Front Office (SACC).- Generation of reports for daily checks and reporting to BackOffice (Corporate Quality) and Manufacturing Quality.- Implementation of feedback processes.- Inventory assessment and development with third-party companies.- Conducting training sessions on processes and products.- Supervising daily activities, including call monitoring and providing support to the team.#SAP #Hugme
Nov 2018 - Mar 2019
Authorization Assistant - Exchange
- Authorization of Exchanges (Unimed sister companies) within the Unimed Litoral service area.- Authorizations for Unimed Litoral outside the service area.- Communication with other Unimed branches outside the state.- Direct contact with the client to provide information regarding denials/authorizations.
Nov 2017 - Sep 2018
Telemarketing Operator
Sep 2016 - Nov 2017
Collections Consultant
Jun 2014 - Jul 2015
Television Presenter
Tv3
My Journey as a Television Presenter:Hello everyone!It's a pleasure to be here today to share a bit of my exciting journey as a television presenter. It all began in the state of Rio de Janeiro, where I took my first steps into the thrilling world of cable TV.- Exciting Start: My career kicked off as the host of a weekly program dedicated to funny videos. Each week was a new adventure, exploring humor and bringing joy to the viewers.- Management: One of the most challenging and rewarding experiences was being fully responsible for the production of the program. From creating the agenda to scripting and final editing, every detail was carefully considered to ensure a unique experience for the audience.- Virtual Studio: The program was recorded in a virtual studio using chroma-key technology. This provided a dynamic and innovative environment, allowing for the creation of engaging sets that complemented the content in a unique way.Throughout this journey, I learned not only about the entertainment industry but also about the importance of creativity, teamwork, and the constant pursuit of excellence. I'm excited to share more details and insights about this incredible path.
Jan 2010 - Jun 2014
Team & coworkers
Colleagues at Seara
Other employees you can reach at jbssa.com. View company contacts for 28885 employees →
GG
Greice Godinho
Colleague at SearaCaxias Do Sul, Rio Grande Do Sul, Brazil
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MM
Mateus Marques Martins
Colleague at SearaCampo Grande, Mato Grosso Do Sul, Brazil
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TT
Tolino Tolino
Colleague at SearaLuanda, Luanda Province, Angola
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JV
Julia Vatte Siqueira
Colleague at SearaMontenegro, Rio Grande Do Sul, Brazil
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MA
Marcelo Augusto Santos
Colleague at SearaVila Velha, Espírito Santo, Brazil
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RJ
Rodrigo Juncks
Colleague at SearaSanta Catarina, Brazil
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LE
Lucas Eduardo Ferreira
Colleague at SearaMafra, Santa Catarina, Brazil
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FL
Francisco Linhares
Colleague at SearaFortaleza, Ceará, Brazil
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EG
Erika G.
Colleague at SearaLins, São Paulo, Brazil
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LN
Leandro Nascimento
Colleague at SearaDourados, Mato Grosso Do Sul, Brazil
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Greice Godinho
Colleague at SearaCaxias Do Sul, Rio Grande Do Sul, Brazil
View →
MM
Mateus Marques Martins
Colleague at SearaCampo Grande, Mato Grosso Do Sul, Brazil
View →
TT
Tolino Tolino
Colleague at SearaLuanda, Luanda Province, Angola
View →
JV
Julia Vatte Siqueira
Colleague at SearaMontenegro, Rio Grande Do Sul, Brazil
View →
MA
Marcelo Augusto Santos
Colleague at SearaVila Velha, Espírito Santo, Brazil
View →
RJ
Rodrigo Juncks
Colleague at SearaSanta Catarina, Brazil
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LE
Lucas Eduardo Ferreira
Colleague at SearaMafra, Santa Catarina, Brazil
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FL
Francisco Linhares
Colleague at SearaFortaleza, Ceará, Brazil
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EG
Erika G.
Colleague at SearaLins, São Paulo, Brazil
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LN
Leandro Nascimento
Colleague at SearaDourados, Mato Grosso Do Sul, Brazil
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3 education records
Caique Moraes education
Bacharelado, Marketing
Postgraduate Degree, Gestão De Pessoas
Bacharelado, Human Nutrition
FAQ
Frequently asked questions about Caique Moraes
Quick answers generated from the profile data available on this page.
What company does Caique Moraes work for?
Caique Moraes works for Seara.
What is Caique Moraes's role at Seara?
Caique Moraes is listed as Head de Customer Service B2B and B2C | Transformação Digital | Qualidade Comercial and Copackers at Seara.
Where is Caique Moraes based?
Caique Moraes is based in Itajaí, Santa Catarina, Brazil while working with Seara.
What companies has Caique Moraes worked for?
Caique Moraes has worked for Seara, Jbs, Grupo Lactalis, Unimed Litoral, and Almaviva Do Brasil.
Who are Caique Moraes's colleagues at Seara?
Caique Moraes's colleagues at Seara include Greice Godinho, Mateus Marques Martins, Tolino Tolino, Julia Vatte Siqueira, and Marcelo Augusto Santos.
How can I contact Caique Moraes?
You can use AeroLeads to view verified contact signals for Caique Moraes at Seara, including work email, phone, and LinkedIn data when available.
What schools did Caique Moraes attend?
Caique Moraes holds Bacharelado, Marketing from Estácio.
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