Create and direct all social media initiatives and advertising campaignsManage online profiles for all major social media platformsMonitor analytics and adapt campaigns accordinglyEngage community partners to represent company in local health fairs, community events, and advertising publications

I work with individual clients on a variety of projects, including writing blog articles, managing social media content and advertising, and creating web page content. I assess individual clients' needs and create comprehensive plans to help them meet their goals.

Expanded, overhauled, and launched many internal and external communications initiatives and processesControlled development of educational video courses, including script creation and approval for growing library of more than 60 coursesOversaw implementation of any process changes specific to corporate websiteCreated copy for variety of written and online media, including newsletters, sales collateral, landing pages, social media, email marketingLed efforts to plan and host two major industry conferences per year, with average annual attendance of more than 1,400 and total budget of more than $800,000Directed external communications channels, which reached an audience of up to 50,000 industry contacts several times per weekImplemented a variety of internal initiatives, including several software systems integrations: Microsoft Dynamics CRM, ExactTarget CMS, SitecoreSecured moderator and speaker roles at various industry events via networking, writing formal proposals, and promoting strengths of executive management teamDirected new client onboarding procedures

Main point of contact for all REO clientsInitiated process changes specific to individual clients, based on client needs and internal recommendations for improved performanceManaged national network of liaisons placed at client sites, including training and personal development, which resulted in stronger relationships with clientsConducted training sessions with local real estate agents, clients, contractorsPresented department-specific information at national vendor conferences (average of 1,000 attendees per year)

Initially hired as part of Safeguard's pilot Manager in Training programOnce the MIT program was completed, I moved to REO department, where I focused on a number of different areas, culminating in my appointment as REO Process Manager. As REO Process Manager, I oversaw a number of internal initiatives, including IT-related project tracking, monthly client reporting, and a host of short-term project management activities.

Edited, proofread, and created a variety of content on a freelance basisConsistently met deadlines and earned top ratings from clients