- Planning internal events like Internal trainings, meetings, orientations, etc.- Designated Event Planning Manager for multiple corporate events.- Distributing leads according to the market segment- General Administrative tasks for the entire Events team such as: working on various of projects, working as an Envision Key Op admin, e-menu admin, etc.- EAS Group Billing (assisting the entire team with correcting the bill before releasing it to Finance)- Automatic Reports… Show more - Planning internal events like Internal trainings, meetings, orientations, etc.- Designated Event Planning Manager for multiple corporate events.- Distributing leads according to the market segment- General Administrative tasks for the entire Events team such as: working on various of projects, working as an Envision Key Op admin, e-menu admin, etc.- EAS Group Billing (assisting the entire team with correcting the bill before releasing it to Finance)- Automatic Reports Admin for entire Events and F&B Team- Assist Event Planning Managers/DOE with detailing for events, meetings, menu tastings, billings, Kosher event and weddings- Taking phone/email inquiries- Building group blocks and assigning PM accounts to all upcoming events.- Assisting Event Concierge with making event Menus and buffet labels.- Assisting Event Sales Managers with creating estimates and contracts. Show less

- Initiated a variety of projects such as General Guidelines for Return-To-Office (RTO) Employees, Guest Services Huddle Board and Executive Team profile project (Vivid)- Managed access to the building following the corporate security protocols by issuing badges checking in clients and visitors and guiding them to the correct direction- Assist with new employees' training-Perform as a Broadcast & Events Services team Purchase Coordinator and created POs and make payments… Show more - Initiated a variety of projects such as General Guidelines for Return-To-Office (RTO) Employees, Guest Services Huddle Board and Executive Team profile project (Vivid)- Managed access to the building following the corporate security protocols by issuing badges checking in clients and visitors and guiding them to the correct direction- Assist with new employees' training-Perform as a Broadcast & Events Services team Purchase Coordinator and created POs and make payments -Monitored Events Services inbox Show less

- Initiated a variety of projects such as General Guidelines for Return-To-Office (RTO) Employees, Guest Services Huddle Board and Executive Team profile project (Vivid)- Managed access to the building following the corporate security protocols by issuing badges checking in clients and visitors and guiding them to the correct direction- Assist with new employees' training

- Oversaw the guests' overall satisfaction during their stay by answering guest inquiries, taking guests' In-Room Dining orders and checking them in and out according to Forbes standard- Took the initiative to create a working schedule for the Front Of House team and operated the Recognition Program- Upsold guests at check-in when necessary

- Oversaw the guests' overall satisfaction during their stay by answering guest inquiries, taking guests' In-Room Dining orders and checking them in and out according to Forbes standard- Took the initiative to create a working schedule for the Front Of House team and operated the Recognition Program- Upsold guests at check-in when necessary

- Answered guests' inquiries and made reservations for Shangri-La Hotel Toronto and Vancouver, updating them as they came in- Determined commissions eligibility to assist the finance department- Provided most efficient room rates and packages to the guests according to their needs

- Checked guests in and out and provided information about the hotel facility and nearby attractions- Ran night audit reports (Revenue Entry and Payments of the Day, Room Revenue Spreadsheet and Restaurant Revenue of the Day)

- Provided high-quality customer service while overseeing group check-ins and Group check-outs at the Front Desk and dealing with various complaints and necessities- Managed the hotel room reservations and assisted guests whose filght has been cancelled to check into the hotel from Air Canada on the day of- Ran night audit reports

-Worked as a part of the externship program at the George Brown College