Eunice Chow Email & Phone Number

San Francisco, Ca, Us

San Francisco, Ca, Us

San Francisco, Ca, Us

As a Program Manager, I oversee complex projects and initiatives, ensuring seamless execution from inception to completion. I rely on cross-functional collaboration and stakeholder management to driving strategic outcomes.* Co-led the launch of a new Marketplace and Partner Management Platform. Working cross-functionally, we successfully concurrently introduced a new marketplace and a first-at-SR partner management platform, showcasing our commitment to innovation and collaboration. I led the creation and execution of the communications strategy (internal, partner, and external) for the Marketplace launch.* Implemented a PRM (Partner Relationship Management) platform, laying the foundation for efficient partner relationship management and enhancing our overall partner experience.* Scripted and delivered ten modules of video content for the Hiring Success Course, a lead-generating asset for SmartRecruiters and partners, enhancing our educational offerings and providing valuable HS resources to demonstrate our thought leadership in the industry.* Developed and delivered comprehensive enablement for partner resources to deliver Insights packages, establishing a scalable solution that expands SmartRecruiters’ reach and impact.

San Francisco, Ca, Us

As the Lead Insights Consultant, I supported clients in measuring their TA transformation journey. I conceptualized, developed, and delivered ongoing reporting engagements through the lens of Hiring Success to global enterprise clients. I cultivated strong client relationships through a client-first approach, encouraging clients to think of me as an extension of their team. I also supported the Marketing, Sales, and Customer Success teams as a SME for all things data related within the SmartRecruiters product.* Implemented a deeply collaborative process to understand client requirements, resulting in impactful tailor-made dashboards addressing key Talent Acquisition metrics - candidate pipeline, source quality, candidate diversity, quality of hire and hiring team effectiveness.* Developed and championed standardized Talent Acquisition dashboards and implementation assets for clients to access for free or use as an accelerator for custom dashboard engagements.* Provided supporting data for nearly 1,000 QBR conversations, helping Customer Success Managers share compelling data stories with their customers.

San Francisco, Ca, Us

At the beginning of the pandemic, I was redeployed internally as an Implementation Consultant for Click Boarding, an onboarding platform partnered with SmartRecruiters. I guided clients through the deployment and technical integration of Click Boarding. I continued to lead projects into 2022 while also delivering Insights engagements.* Led successful implementations, ensuring on-time delivery while optimizing operational efficiency and achieving strategic business objectives.* Collaborated closely with internal and external cross-functional teams to streamline processes and deliver a cohesive client experience.

San Francisco, Ca, Us

As a Quality Improvement Analyst, I provided data and analysis for the Department of Nursing to continually advance nursing patient care excellence and satisfaction at UCSF Health. • Provided the infrastructure for data collection, analysis and reporting of nurse sensitive quality indicators to the Department of Nursing and the Medical Center• Prepared nurse sensitive data for submission to national external benchmarking organizations • Provided support to implement corrective action plans to address quality report findings

Neuilly Sur Seine, Ile De France, Fr

I shaped how Sephora’s Education team measures key initiatives and behavior changes. I consulted with stakeholders and leaders to understand business needs, analyze qualitative and quantitative data, and deliver data-driven insights with actionable recommendations• Proposed, aligned and executed training effectiveness measurement plans for the first time in Education. Consulted with and influenced cross-functional stakeholders on measurement methodology to provide actionable results to a non-technical audience. This comprehensive strategy delivered timely insights that influenced future training strategy• Developed and presented a monthly scorecard, identifying key metrics and providing trend analysis, to aide decision making amongst department leadership. Education has a data-driven resource to reference when socializing wins with the rest of the company• Stood up Analytics Center of Excellence, leveraging industry standards and socializing a common vocabulary for Education to communicate about measurement effectively. The team is now equipped to establish clear and measurable goals across projects• Created a model to wrangle data from multiple sources to deliver analysis and recommendations on specific topics. Deep dives have sparked and supported key new projects within Education

Neuilly Sur Seine, Ile De France, Fr

As an LMS analyst, I grew my systems expertise to train my team, dynamically problem solve, and improve process efficiency. I led the data migration of over 6 million records from one LMS to another, effectively maintaining accuracy for over 15k users • Owned the biannual social audit of training hours (French legal requirement). Through iterative improvements and efficiencies, reduced the workload from a full week to a single day while improving accuracy. Resulted in the discontinuation of an in-person audit for the company• Developed and executed ongoing and ad hoc reporting for retail, field leaders, and the Education department. Discovered that a long-held department assumption was false, which led to a strategic change to the primary output of the department• Supported conference mobile app builds through technical expertise. Ensured that conference attendees (500-1,200) received accurate personalized agendas, enhancing their conference experience and reducing onsite friction• Specialized in data integrity and architecture as one of three LMS admins. Conceived and built creative solutions to leverage the system to fit Sephora’s culture and needs.

Neuilly Sur Seine, Ile De France, Fr

As the LMS Coordinator, I supported Sephora’s legacy LMS (Saba) as one of three admins. Primary responsibilities included adding videos and courses to the LMS catalog, maintaining the accuracy of the course catalog, and assisting with reporting and analytics needs of the Communications and Learning Systems team.

Suwanee, Georgia, Us

As the Purchasing Operations Manager, I developed technical solutions in support of business requirements. I supported Category Mangers by leveraging system and process knowledge to develop meaningful reports that strengthen category expertise. Activities included business process analysis, report development, data analysis, gathering and documenting business requirements, testing and training. I developed and managed resources, executed special projects, and managed the major promotional activity processes. Constant communication with the Category Managers ensured solid execution of day-to-day data maintenance, special projects, and promotional strategies.

Suwanee, Georgia, Us

• Owned 47 vendor relationships, acting as the primary liaison between my vendor set and ourcompany.• Nurtured a robust selection of products through the recognition of new trends, niche markets, and strategic planning, tapping into customer relationships developed at trade shows and company events.• Drove sales through the development, implementation, and communication of quarterly promotionalprograms.• Maintained a healthy margin by evaluating promotional margins across all vendors participating in quarterly promotions.• Streamlined the promotional publication process when I took ownership of the task, eliminating timeconsuming data entry while decreasing the instances of errors.• Developed and trained peers on processes that alleviate workflow, increase data visibility, and simplify communications.• Lowered inventory carrying cost by reviewing and negotiating better purchasing terms, deeper rebates, and larger co-op funds from vendors.• Optimized the vendor relationship through trade shows, meetings, and collaboration with Sales team.

Suwanee, Georgia, Us

• Achieved high fill rates by establishing a structured schedule of purchase orders for 42 vendors.• Maintained a set of 9,000 items in the database, owning item set up, discount setting, price increases, and discontinuations.• Performed sku rationalization and evaluated new products.• Resolved pricing discrepancies between vendors and Accounting.• Performed extensive proofing of quarterly promotional publications.

Woodland, Ca, Us

• Provided daily tutoring for test preparation, essay writing, grammar, algebra, trigonometry, and geometry• Tracked the academic progress of 75 students and held bi-monthly one-on-one meetings• Created monthly and yearly reports on student demographics, performance and participation used toacquire government funding• Developed outstanding conflict-resolution skills

• Coordinated media partnership for Sacramento’s first Midtown Cocktail Week, involving 25 restaurantsand bars, attended by 1500 residents over the course of the week• Developed business plan for the week-long event series and presented plan to BiteClub.com CEO andMarketing Director• Collaborated with 10 local business owners, managers, and liquor reps to plan and conduct videointerviews for the BiteClub.com weblog• Organized and led a team of 15 volunteers to create marketing collateral, coordinate event logistics, anddetermine metrics for success• Researched local media outlets and maintained BiteClub.com media list, used for all companycommunications• Communicated directly with site users to determine user needs, increase user adoption of site’s features,and build strong rapport for BiteClub.com in the Sacramento community

• Assisted in the production of the Magnum Opus Fashion Show.• Established regular communication with models.• Organized and attended weekend rehearsals and brainstorming meetings. Set up and helped execute the logistics of the fashion show.

• Used strong knowledge of target audience to research and develop website’s content.• Wrote playful and witty summaries for site users.• Completed extensive research on competitors and compiled qualitative reports about findings. Reports used to reassess project direction.• Worked very independently of supervisor; often praised for being a self- starter.

Bachelor'S Degree, Managerial Economics

Data Analytics