Eunice Dotson Email & Phone Number

Remote

Houston, Texas, United States

Utilized telephone, online chat, and email platforms to deliver outstandingcustomer service.Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, andopportunities.Addressed customer inquiries, concerns, and complaints by providingsolutions and alternatives and followed up to confirm.

• Picking and Packing: Accurately pick products from warehouse shelves based on order sheets or electronic requests, ensuring precise selection of items and quantities.
• Use of Equipment: Operate warehouse equipment safely, such as pallet jacks, to move heavy items and pallets.
• Inventory Management: Keep track of inventory levels during order selection to assist in maintaining accurate stock counts and identifying discrepancies.
• Quality Control: Inspect items for damage or defects during picking; ensure that products meet quality standards before packing.
• Packing and Wrapping: Securely pack orders in appropriate packaging to prevent damage during transportation, and wrap pallets for shipping when necessary.
• Loading: Load packed orders onto trucks using manual lifting, ensuring optimal space utilization and safety.

Houston, Texas, United States

Technical supportFollow up through call or message to further assist customers when needed Helped large volume of customers every day with positive attitude and focus on customer satisfaction.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Multitasked to handle diverse customer.

Beaumont, Texas, United States

Respond to incoming calls and online inquiries regarding account issues, product questions, and order trackingInquiry resolution: Highly-skilled in researching difficult account andproduct issues to provide quick and final resolution to satisfied customers.Handled customer inquiries and suggestions courteously and professionally.Answered constant flow of.