Eunice Dotson Email & Phone Number

Remote

Houston, Texas, United States

Utilized telephone, online chat, and email platforms to deliver outstandingcustomer service.Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, andopportunities.Addressed customer inquiries, concerns, and complaints by providingsolutions and alternatives and followed up to confirm resolution.Documented customer interactions in internal database to maintaincustomer service history details.Maintained extensive knowledge of company products to recommenditems aligned with customer needs.Resolved customers' issues related to online purchases, late productdeliveries and billing discrepancies to encourage good customer relationships.Collaborated with internal team members to resolve customer concernsand deliver enhanced customer experiences.Investigated and resolved customer inquiries and complaints quickly.Followed up with customers about resolved issues to maintain highstandards of customer service.Educated customers about billing, payment processing and supportpolicies and procedures.Trained new personnel regarding company operations, policies andservices.Sought ways to improve processes and services provided.Cross-trained and provided backup support for organizational leadership.Trained staff on operating procedures and company services.Increased efficiency and team productivity by promoting operational bestpractices.Assisted customers in identifying issues and explained solutions to restoreservice and functionality.Documented support interactions for future reference.Used ticketing systems to manage and process support actions andrequests.Resolved diverse range of technical issues across multiple systems andapplications for customers and end-users across various time zones.Managed high levels of call flow and responded to all technical support needs.

• Picking and Packing: Accurately pick products from warehouse shelves based on order sheets or electronic requests, ensuring precise selection of items and quantities. • Use of Equipment: Operate warehouse equipment safely, such as pallet jacks, to move heavy items and pallets. • Inventory Management: Keep track of inventory levels during order selection to assist in maintaining accurate stock counts and identifying discrepancies. • Quality Control: Inspect items for damage or defects during picking; ensure that products meet quality standards before packing. • Packing and Wrapping: Securely pack orders in appropriate packaging to prevent damage during transportation, and wrap pallets for shipping when necessary. • Loading: Load packed orders onto trucks using manual lifting, ensuring optimal space utilization and safety. • Order Accuracy: Double-check orders for accuracy before they are packed and shipped, minimizing errors and customer complaints. • Time Management: Efficiently manage time to ensure that all orders are picked and prepared for shipping within the scheduled timelines. • Safety Practices: Adhere to warehouse safety protocols and guidelines to prevent accidents and injuries.

Houston, Texas, United States

Technical supportFollow up through call or message to further assist customers when needed Helped large volume of customers every day with positive attitude and focus on customer satisfaction.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.Maintained and managed customer files and databases.Served customer account and technical needs with daily calls, consistently meeting productivity and quality targets.Clarified customer issues and determined root cause of problems toresolve product or service complaints.Participated in team meetings and training sessions to stay informed about product updates and changes.Updated account information to maintain customer records.Utilized customer service software to manage interactions and track customer satisfaction.Used ticketing systems to manage and process support actions and requests.Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.Translated complex technical issues into digestible language fornon-technical users.

Beaumont, Texas, United States

Respond to incoming calls and online inquiries regarding account issues, product questions, and order trackingInquiry resolution: Highly-skilled in researching difficult account andproduct issues to provide quick and final resolution to satisfied customers.Handled customer inquiries and suggestions courteously and professionally.Answered constant flow of customer calls with minimal wait times.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Responded to customer requests for products, services, and company information.Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming,positive experiences.Cross-trained and provided backup support for organizational leadership.Trained staff on operating procedures and company services.Investigated and resolved accounting, service and delivery concerns.