Eunice I. Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Support business process with CRM and online sales development Conduct modifications and design of new Salesforce functionality to enhance performance of business processes including but not limited to creating new Objects, Page Layouts, Email templates and Flows Develop and maintain custom Salesforce dashboards and dynamic reports to monitor all sales activity and results from various sales teamsOngoing data maintenance (duplicate management)Training and user adoptionMass update of records in the Company's Salesforce org with the use of data loader

Toronto, Ontario, Canada

Develop custom dashboards and holistic dynamic reports for clients. Custom dashboard include the management of apps, roles, profiles, and control of user visibility within the Salesforce application. Execute profile/user creation and assignment of privileges in accordance with the client’s RACI matrixPerform mass transfer of legacy data into client’s Salesforce deployment using in-built Salesforce tools such as Data Import wizard and Data loader.Develop Custom Objects, Complex Models, Formulas, Workflow Rules, Process Builder and Validations to create and segmentize email campaign management systems for Leads and Existing Customer base.

Nigeria

Scheduled meeting and prepared managerial reportsManaged travel itineraries and schedules for the CEO. Encouraged teamwork and employee retention and also handled incoming/outgoing correspondence. Facilitated onboarding process for new employees. Maintained communication and supply lines with clients and customers.

Nigeria

Acted as point of contact for complaints from customers by courteously receiving phone calls and escalating issues as required. Studied competition to find new ways to retain customers. collaborated with internal teams to address customer's needs.Developed a comprehensive database of customers complaints by efficiently gathering, processing and maintaining the required information to fulfill their needs.

Lagos, Nigeria

provided information and requirements to clients required for new activation. Engaged in marketing of company's products and seasonal offers. coordinated customer surveys in-store and via telephone.Efficiently resolved customer complaints relating to product, billing and payment issues.

Lagos, Nigeria