Eunice Loo Email & Phone Number

• Build internal capabilities (i) Review & update SOPs (ii) Writing of new SOPs, where necessary (iii) Disseminate and convey approved SOP to relevant stakeholders• Protect internal capabilities (i) Create a centralized depository platform using Sharepoint for ease of retrieval of current operating capabilities• Website Management (i) Provide support to hospitality assets in website content management (e.g. upload of room as well as F&B promotional package)• Research Work (i) Conduct research on current trends of Senior Living & Co-Living operations in Singapore

• Secretarial Support (i) Calendar Management - Maintained extensive calendar, schedule meetings and appointments for both GMs - Coordinated logistics for tele-conference/video conference (ii) Travel Management - Managed and coordinate all aspects of business travel including flight & hotel reservations, airport transfers, travel itineraries and visa applications, where necessary – often requiring amendments due to last minute change of plan - Prepared expenses claims for submission (iii) Event Management - Organized Annual General Managers’ Meeting (arranging participant’s accommodation, meeting venue, meeting agenda, participants’ training programme as well as bonding activities)• Administrative Duties (i) Coordinated the office renovation, whenever necessary (ii) Liaised with vendors to obtain most competitive quotes for company inventories (iii) Procurement of stationeries, pantry supplies, computers & other office equipment (iv) Liaised with providers for maintenance of office equipment & cleaning service for the department• Human Resources Duties (i) Designed and coordinated training programmes for the local staff in preparation for the pre- opening of a new hotel wing in Myanmar. (ii) Oversee the duties of an Admin. Assistant as well as guiding her to assume greater responsibilities. (iii) Coordinated the Employee Engagement Survey.

• Human Resource Duties (i) Covered full spectrum of HR functions, ie. Recruitment & Selection, On-boarding Process, Insurance Matters, Conflict Resolution, Learning & Development, Staff Engagement Survey, Annual Performance Review, HR Reporting, etc. • Secretarial Duties (i) Provided secretarial support to Senior Vice President (including calendar management, travel logistics, expense claims, etc.) (ii) Prepared agenda for meeting & minutes taking• Event Management (i) Organized Annual General Managers’ Meeting (arranging participant’s accommodation, meeting venue, meeting agenda, participants’ training programme as well as bonding activities)• Administrative Duties (i) Coordinated the office renovation, whenever necessary (ii) Liaised with vendors to obtain most competitive quotes for company inventories (iii) Procurement of stationeries, pantry supplies, computers & other office equipment

• Human Resources Duties (i) Covered HR functions, including placement of job openings, screening and shortlisting of candidates, coordinating interviews, etc. (ii) Maintained employee records (iii) Prepared employment contracts (iv) Updated HR databases (e.g. new hires, separations, contract renewal, vacation, sick leaves, etc.) (v) Insurance Matters - Update, activate, renew and/or termination of staff insurance coverage. - Assist overseas staff with insurance claims and provide resolution for issues raised by insurer • Administrative Duties (i) Processed of incoming/outgoing mails (ii) Coordinated the office renovation, whenever necessary (iii) Liaised with vendors to obtain most competitive quotes for company inventories (iv) Procurement of stationaries, pantry supplies, computers & other office equipment

• Customer Service Excellence (i) Ensured the delivery of excellent customer service of the reservation team to both hotel guests and golfers (ii) Ensured that all calls and enquiries are handled in the most professional manner. (iii) Handled verbal and written complaints (both internal as well as external)• Secretarial Duties (i) Provided secretarial support to Vice President (including calendar management, travel logistics, expense claims, etc.) (ii) Prepared agenda for meeting • Human Resources Duties (i) Supported in HR recruitment process (ii) Maintained employee records (iii) Prepared employment contracts (v) Updated HR databases (e.g. new hires, separations, contract renewal, vacation, sick leaves, etc.)

• Secretarial Support (i) Calendar Management - Maintained extensive calendar, schedule meetings and appointments for all EXCO members - Coordinated logistics for tele-conference/video conference (ii) Travel Management - Managed and coordinate all aspects of business travel including flight & hotel reservations, airport transfers, travel itineraries and visa applications, where necessary – often requiring amendments due to last minute change of plan - Prepared expenses claims for submission (iii) Document Validation - Reviewed to ensure all document and invoices requiring GM’s signature were in order (iv) Reporting - Compiled monthly project’s report for submission to top management• Human Resources Duties (i) Maintained employee records (ii) Prepared employment contracts (iii) Updated HR databases (e.g. new hires, separations, contract renewal, vacation, sick leaves, etc.) (iv) Coordinated training workshops for staff (v) Prepared reports and presentations for internal communications

• Secretarial Support (i) Calendar Management - Maintained extensive calendar, scheduled meetings and appointments - Coordinated logistics for tele-conference/video conference (ii) Travel Management - Managed and coordinated complex business travel itineraries & logistics - Prepared expenses claims for submission (iii) Document Validation - Reviewed to ensure all document and invoices requiring GM’s signature were in order (iv) Reporting - Compiled monthly project’s report for submission to top management

• Customer Service Excellence (i) Coordinated with Underwriters in Head Office to ensure that all life proposals are in order (ii) Booking of medical examination appointment for the clients (iii) Provided after-sale service to the policyholders – re-enforcing them on the polices signed up• Administrative Duties (i) Assisted new agents with pre-entry examination enrolment (ii) Tracked individual agent’s performance targets (iii) Handled travel arrangements for incentive trips (iv) Typing of correspondence/quotations, photocopying, filling & faxing (v) Maintained petty cash float (vi) Management of stationery, pantry supplies, etc.• Training (i) Coached new agents in the calculations of different types of policies (ii) Prepared notes & materials required for training

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Private Secretary'S Certificate, Jun 1986