I’m a Customer Service professional with more than 3 years of meaningful experience spent in a telecommunication company. I am an expert in the following:- Handling incoming calls and e-mail requests from customers.- Managing and resolving customer complaints, from both business and residential accounts.- Assists new customers by explaining products and services over the phone or face to face and successfully converts inquiries into sales.- Assists with payments, billing, and collection concerns.- Thoroughly and efficiently gather customer information/verification for a smooth transaction process.- Maintaining records of customer interaction and transactions.- Liaising with other departments especially for the scheduling/dispatching of service maintenance.- Performs back office, and admin support.Aside from this, I also have a strong educational background in Electronics and Communication Engineering. I take pride in my ability to acquire new skills, with hard-work and passion to deliver great results I can take on any project that comes my way.Let me know how I can help you!