Eunice Mintah Young Email & Phone Number

Accra, Greater Accra Region, Gh

Accra, Greater Accra Region, Ghana

• Strategic Leadership: Provide strategic direction and leadership to a team of three (3) to oversee and optimize all aspects of Visa Credit Card operations. This includes ensuring seamless card delivery to customers, efficient linkage of cards to corresponding accounts, and prompt investigation and resolution of customer queries and issues related to credit card transactions.• Operational Excellence: Drive operational excellence by ensuring timely completion of all merchant onboarding and payment requests. Implement streamlined processes and workflows to enhance efficiency and effectiveness in service delivery.• Team Development: Foster a culture of collaboration and high performance within the team through organizing and coordinating strategic team bonding activities. Strengthen team cohesion and morale to drive productivity and innovation.• Customer Satisfaction: Proactively address debit and credit card complaints by conducting thorough investigations and providing timely resolutions to customer challenges. Prioritize customer satisfaction by implementing customer-centric solutions and feedback mechanisms.• Stakeholder Engagement: Act as a key liaison between the organization and clients/stakeholders, ensuring overall satisfaction with services provided. Develop and maintain strong relationships with stakeholders to understand their needs and expectations, driving continuous improvement initiatives.• Risk Management: Manage risk effectively by raising chargebacks and facilitating payments to customers in accordance with established policies and procedures. Mitigate financial and reputational risks by ensuring compliance with regulatory requirements and industry standards.• Scheme Reporting: Ensure timely submission of monthly and quarterly scheme reporting.

Greater Accra, Ghana

• Regulatory Intelligence: Proactively monitor and analyze new or amended laws, regulations, and directives impacting the Bank's operations. Develop a comprehensive understanding of regulatory changes and their implications to ensure proactive compliance measures.• Cross-Functional Collaboration: Lead efforts to assess modifications in documents submitted by product teams, fostering collaboration across internal departments to align with regulatory objectives and maintain product compliance. Drive a culture of collaboration to streamline processes and enhance compliance effectiveness.• License Management: Oversee the timely renewal of all Bank licenses prior to their expiry, implementing robust processes and procedures to ensure compliance. Develop and maintain a structured reporting framework, including monthly, quarterly, and annual reports, to track license renewal activities and compliance status.• Regulatory Response Management: Coordinate timely and effective responses to complaints received from regulators on behalf of customers. Collaborate with relevant stakeholders to address regulatory concerns promptly and mitigate potential risks to the Bank's reputation and operations.• Employee Engagement and Development: Drive initiatives to build a people-centric Compliance function by improving employee engagement and development opportunities. Foster a culture of continuous learning and professional growth within the Compliance team, enhancing capabilities and expertise to meet evolving regulatory requirements effectively.

Accra, Ghana

• Strategic Training and Monitoring: Achieved key training objectives and conducted comprehensive Monitoring and Testing (M&T) reviews to ensure the effective implementation of regulatory requirements and technical specifications within established frameworks. Provided strategic insights to leadership to enhance decision-making processes and improve compliance efficiency.• Data-Driven Decision Making: Collaborated with leadership to analyze statistical data and provide actionable insights during regular staff meetings. Utilized data analysis to support budgetary planning and program evaluation efforts, driving informed decision-making and resource allocation.• People-Centric Compliance: Fostered a people-centric Compliance function by prioritizing employee engagement, building confidence, and nurturing strong relationships with internal and external stakeholders. Implemented initiatives to enhance team morale, promote professional development, and strengthen collaboration across departments.• Risk Management Excellence: Demonstrated prudence, sound judgment, and timely escalation in managing various types of risks relevant to the role. Implemented proactive risk mitigation strategies and ensured compliance with regulatory standards to safeguard the organization's reputation and operations.

Accra High Street

• Oversaw the entire customer complaint process, ensuring timely resolution from initiation to closure.• Provided clerical assistance to the Company Secretary and three legal professionals, maintaining meticulous record-keeping.• Coordinated community projects and managed financial transactions including processing expenses and invoices.• Administered office finances by creating budgets and overseeing procurement of office supplies.• Ensured compliance with health, safety, and fire regulations within the office, serving as a designated first aider.

Accra , Ghana

• Developed and executed comprehensive communication strategies, including crafting presentations, press releases, articles, leaflets, reports, and promotional materials to ensure effective dissemination of information to staff and clients.• Managed inquiries from the public, press, and affiliated organizations to maintain a positive public image.• Orchestrated various events, including health talks and fundraisers, to support colleagues and enhance community engagement.• Coordinated internal and external travel arrangements and hotel accommodations for colleagues from Barclays Ghana and sister companies globally.• Provided administrative assistance to a team of eight managers, offering clerical support and ensuring smooth operations.

Accra

Analyzes media coverageProvides administrative and secretarial support to team of fourPrepares information for internal communications, the press, and other stakeholdersAssists with events organizationFacilitates colleagues' local and international travels - visa, ticket. accommodation, stipends. events management, and other activities.Provides administrative and clerical support to a team of four managers.

Takoradi

Analyzed media coverageDrafted presentations and press releasesOrganized promotional events such as press conferences, open days, exhibitions, tours and visits

Takoradi

Facilitated all class tutoring of eight (8) subjects with class and home assignments; Moderated worship and singing sessions; Led morning and closing assemblies, and counselling.

Data Analytics, Business/Office Automation/Technology/Data Entry

Post Graduate Diploma, Regulatory Management Practice

Bachelor'S Degree, Communication Studies (Public Relations And Advertising)

Activities and Societies: Institute of Public Relations - Ghana, Electoral Commission, Ghana Union of Professional StudiesDeputy Electoral.

General Arts; English Language, Literature, Economics, And French.

Activities and Societies: Editorial Board, Students Representative Council, Pentecost Students and Associates.I was the Girls' School.