Eunice Smith Email & Phone Number

Owens Cross Roads, Al, Us

Madison County, Alabama, United States

Montgomery, Alabama, United States

Montgomery, Alabama, United States

Montgomery, Alabama

Montgomery, Alabama

Afghanistan

• Assist users in ensuring all data retrieved from the Afghanistan domain is controlled and properly handled to prevent cross domain violations. • Operate as the technical support point of contact (POC) for all theater NIPR, SIPR, and CXI enterprise system issues; monitor connectivity status and report outages to Regional Network Operations and Security Center (RNOSC). • Enforce network security procedures and monitor device usage to identify intrusion and report hacking attempts to prevent access by unauthorized personnel. • Employ knowledge of sub-netting, switching, Cisco IOS, and TCP/IP (transmission control protocol/internet protocol. • Monitor availability and reliability of LAN/WAN and SolarWind Systems; resolve customer interface issues.

Montgomery, Alabama Area

• Provide end-user, Client Support Admin (CSA) and Network Computer Center (NCC) phone support.• Perform modifications to Disa standard Active Directory structure.• Adhere to DISA Standard Operating Procedures (SOP) while conducting daily business.• Interacting with user devices via proficient use of Remote Desktop, Remote Assistance, and DameWare• Manage trouble ticket documentation with BMC Remedy IT Service Management.• Conducting Advanced-Level Troubleshooting on all fronts, including with operating system compatibility, group policy, standard desktop configuration, and software issues (including Microsoft Office, SharePoint, IBM Lotus, Java, Adobe products, Hewlett-Packard printer drivers, and various other applications and programs).• Utilize Command Prompt for network purposes, including ICMP commands.• Interacting with Air Force Microsoft Exchange Servers.• Operating within Microsoft Server 2007 and 2013• Extensive knowledge of the Windows 10 Operating System.

Doha, Qatar

· Provide support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner. Assists the IMO with daily functions of computer, network and software management for the site and all users.· Provides immediate response to all customers who come to the Service Desk. Person to person interaction involves troubleshooting, information exchange and help with ticket submission and issues. Excellent interpersonal skills are required.· Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.· Utilize Remedy call management software and other tools, to log and manage trouble tickets. Determined call routing for trouble tickets that cannot be resolved immediately at the Service Desk.· Troubleshoot Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007. Troubleshoots all other site authorized software with IMOs and users.· Creates logon and email accounts using Microsoft Exchange Server and User Manager. Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration.· Tracks and document work performed to allow accurate reporting of all Service Desk activities. · Performs other duties and assignments as required.

Afghanistan

• Provide professional laptop and desktop support as well as customer service to military and civilian customers.• Troubleshooting hardware problems and repairing or referring to another repair facility as appropriate. Installs, troubleshoots, configures and repairs software issues for Windows operating systems (OS) and Microsoft Office 2007.• Troubleshoots and resolves network connectivity issues at the desktop level.• Join personal computers (PCs) to local domains as required.• Configure local PC connections to network printers.• Perform custom transmission control protocol internet protocol (TCP/IP) configurations of desktops as required.• Troubleshoot Microsoft Exchange Server connectivity issues. Installs and troubleshoots other software and peripheral devices as required by the customer.

Jackson, Mississippi Area

• Provide first line response for Department of Homeland Security for user requiring assistance with information technology related issues.• Respond to request for technical assistance via phone, email, and using Help Desk management system.• Create, modify, resolve, and possibly route ticket in BMC Remedy 7.6• Add users account to the Blackberry Enterprise Server (BES) upon request.• Unlock, reset, enable and disable accounts within Active Directory.• Escalate unresolvable issues to Tier 2 and Tier 3 support team when needed.• Perform the duties of liaison between customer and Department of Homeland Security technical escalations team.

Montgomery, Alabama Area

• Provide end-user, Client Support Admin (CSA) and Network Computer Center (NCC) phone support.• Perform modifications to an Air Force standard Active Directory structure.• Adhere to Air Force Standard Operating Procedures (SOP) while conducting daily business.• Interacting with user devices via proficient use of Remote Desktop, Remote Assistance, and Bomgar.• Manage trouble ticket documentation with BMC Remedy IT Service Management.• Conducting Advanced-Level Troubleshooting on all fronts, including with operating system compatibility, group policy, standard desktop configuration, and software issues (including Microsoft Office, SharePoint, IBM Lotus, Java, Adobe products, Hewlett-Packard printer drivers, and various other applications and programs).• Utilize Command Prompt for network purposes, including ICMP commands.• Interacting with Air Force Microsoft Exchange Servers.• Operating within Microsoft Server 2003 & Server 2008.• Extensive knowledge of the Windows 7 Operating System.

Montgomery, Alabama Area

• Communicate with customers via telephone to collect payments, assist with payment arrangements.• Provide billing tips; educate customers on billing pros and cons.• Obtain information from customer via phone regarding installation, upgrades, disconnection and reconnection of service.• Explain company policies, procedures and government regulations as they relate to customer billing and service.• Determine charges for new service requested and collect deposits.• Solicit sale of new or additional mobility services.• Complete contracts forms, prepare change of address records, and issue discontinue orders.

Montgomery, Alabama Area

• Communicate with debtors by telephone and approved written correspondence to attempt to bring resolution to unpaid accounts.• Provide thorough, efficient, and accurate account updates on computer files for each call made or received.• Demonstrate effective skip tracing techniques by locating debtor contact information.• Counsel delinquent account debtors to assist in finding funds to meet debt obligations.• Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations that regulate the collection industry.• Knowledge, understanding, and compliance with NCO policies and procedures.• Provide feedback to management concerning possible problems or areas of improvement.• Make recommendations to implement improved processes.