Eunice Tembo Email & Phone Number

Lusaka Province, Zambia

Collaborated with the Yenda team to transcribe audio into written text for a global AI Transcription company.Edited transcripts produced by AI according to the project guidelines.Utilised research skills to ensure 99.9% accuracy of the transcript.Contributed remotely to the ongoing advancement of AI models in transcription andcaptioning services.

Lusaka

Process Optimization: Analyzed operational processes to improve efficiency and reduce costsProduct Sourcing: executed sourcing strategies that ensured the procurement of high-quality products at competitive prices.Compliance: Ensured that there was compliance with the organizations code of conductBudgeting and Cost Control: Developed and managed operational budgets cost-effective solutionsProject Management: monitored and coordinated operational initiatives and web development projectsTeam Management: Led and mentored cross-functional teamsGoal Setting: Defined clear goals and objectives for the team leads through a presentation every first quarter of the month Reporting: Generated regular reports and presentations to communicate key insights and recommendations to senior management.Website Management:Website Content Maintenance: Regularly updated products and services on the website to ensure it remains up-to-date.Product Performance Monitoring: Used analytics tools to track products and services performance, identify issues, and madeimprovements.Product Knowledge: Maintain an extensiveunderstanding of the company's products or services to assist customers effective.

Lusaka, Zambia

Confer with customers in person to provide information about products or servicestake or enter orders, cancel accounts, or obtain details of complaints.Answer phone call inquiries and make recommendations on available products and services to customers based on their needs and preferencesResolve customer queries assigned and refer other complaints to designated departments for further investigations, serve as point of contact between clients and managerial staff.Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility billsCheck to ensure that appropriate changes were made to resolve customers' problems and if not look for ways to rectify them soon afterSort the orders in readiness for delivery and ensure the orders are delivered with the aid of various software technologiesMaintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Incase of delayed delivery, keep all necessary parties informed on the progress of the delays or any difficulties Help maintain brands online presence by assisting in social media management with the optimization of content for the website.Search for requested products from various suppliers and add products that customers want to purchase on the websiteIdentify trends and suggest content that would attract more clients to the company by adding products to the website after extensive research to help generate salesAssist in processing paper work such as investment contracts, issuing out updated quotes and updated invoices with the help of software Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.

Lusaka, Zambia

Greeting Customers: Welcome and acknowledge customers as they enter the store, providing afriendly and approachable demeanor.Answering Inquiries: Respond to customer inquiries about product availability, prices, promotions, andstore policies.Assistance: Assist customers in finding the right clothing items, sizes, and styles, offeringrecommendations when necessary..Handling Complaints: Address customer concerns or complaints professionally and attempt to resolvethem to the customer's satisfaction.Inventory Counts: Participate in regular inventory counts and assist in restocking merchandise asneeded.Stockroom Organization: Maintain the organization and cleanliness of the stockroom or storage areas.Stocking and Replenishing: Ensure that clothing racks and displays are well-stocked, organized, andvisually appealing.Product Knowledge: Maintain a thorough understanding of the store's merchandise, includingfeatures, benefits, and current fashion trends.Visual Displays: Assist in creating eye-catching displays and window presentations to attractcustomers and highlight featured products.Handling store cash sales and expensesEdu